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Shangri-La Hotel Jakarta

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1,404 Reviews from our TripAdvisor Community

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Showing 1,179: English reviews
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Singapore, Singapore
Reviewed 2 days ago NEWvia mobile

As with all hotels from this brand, this is an excellent hotel. Absolutely no complaints. Great buffet restaurant, super clean rooms and well trained staff. There is a bar downstairs if you want to hear some live music and get sone beers. I also tried the Chinese restaurant and liked a lot.

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Helpful?
Thank Navarrowl
Beirut, Lebanon
Reviewed 3 days ago NEW

I chose this hotel because of its amenities and its location. I was very pleased with the service, the rooms. Perfect for business travelers. There is a bar downstairs with live music, but lots of 'working women', which is quite common in this city.

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Helpful?
Thank strawberita
Edinburgh, United Kingdom
Reviewed 3 days ago NEWvia mobile

The Shangri La hits the mark in all the categories - room is comfortable and clean, service is very friendly, food in the restaurant (buffet style) is excellent, the Horizon Club offers a sanctuary from the business of the main reception and more public areas. Basically, top quality.

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Helpful?
Thank Bob H
Reviewed 5 days ago NEWvia mobile

I found a coacroach close the buffet upon breakfast. but the room and everything was good. I will be back for sure next week i hope i did not find any bugs close to the buffet anymore thank you Regards, SB

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Helpful?
Thank Sjaff B
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Sjaff B, First of all, I would like to apologize for the inconvenience that you have experience. I was alarmed to read of your encounter and would like to assure this is an anomaly and certainly not indicative of the high standards of hygiene we maintain. We have implemented immediate corrective actions to avoid the recurrence in the future....

Reviewed 5 days ago NEW

The staff here are amazing. From booking - email were replied to promptly, phone calls put through quickly - arriving - check in so easy.. staff so wonderful with kids.. driver/car transport was amazing - the staff carried my sleeping children up to the room.. the room was so great - breakfast foods were amazing..loved the pool and pony rides...a...

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Helpful?
Thank heidifreddy
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear heidifreddy, I am truly delighted to know that your recent stay with family at our hotel was an amazing one. Thank you for your compliments, especially those directed towards our colleagues. The team will be proud to read the kind words. We look forward to the honor of welcoming you back in the future. With Best Regards, Andrew den...

Cavinti, Philippines
Reviewed 6 days ago NEW

I always stay in Shangri-La for business trips. Service is always excellent. I especially enjoy buffet breakfast since there's a huge variety of cuisines to choose from. Since they have hotels in major countries, I get to earn Golden Circle points and enjoy Chi Spa for free.

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Helpful?
Thank Travellingmom1201
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Travellingmom1201, First of all, thank you for your continuous support of Shangri-La. I am glad to know that the combination of our colleagues’ service and the breakfast buffet options made your stay an excellent one. I am also delighted that you found our Golden Circle membership as beneficial. It is an honor to be of service to you and...

Reviewed 6 days ago NEWvia mobile

Its one of the best hotels that i stay in. This time qas upgraded to a suite,which was superbly apponted. Shangrila jakarta is impeccable for food and service. The club lounge wonderful too. This hotel is a must stay if you are visiting jakarta. Will return

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Helpful?
Thank Deepak T
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Deepak T, We are proud to be considered as one of the best hotels you stay in. I am also glad to know that you enjoyed our Suite room and Horizon Club Lounge. Thank you for sharing your kind review and we look forward to welcoming you back on your next visit. With Best Regards, Andrew den Oudsten General...

Jakarta, Indonesia
Reviewed 1 week ago

My stay at Shangri-la was so enjoyable. The people was very kind make me feel like home. Overall was very satisfactory. Located in the center of Jakarta, easy to get everywhere. Willing to stay again next time!

Review collected in partnership with shangri-la.com
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Helpful?
Thank Miliyarti
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Miliyarti, I am very happy to know that our colleagues have provided an excellent service experience that made you feel at home when you stayed at our hotel. It is also great to know that you will be back. My team and I look forward to delight you again on your next visit. With Best Regards, Andrew den Oudsten...

Jakarta, Jakarta Raya, Indonesia
Reviewed 1 week ago

We had a weekend stay for 2 days 2 nights. From the start by the welcome from the hotel staff till the exit, everything was just perfect! The spacious lobby, the cozy room, the in-room dining service, the food in the restaurants SATOO & ROSSO, the pool and garden area, the extra courteous and every smiling staff, the whole ambiance...

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Helpful?
Thank Esha_sunil
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Esha_sunil, It is truly a proud moment for us to read the description of your recent stay as wonderful and perfect. We highly appreciate your compliments to our hotel, especially the one regarding our colleagues. It is a pleasure to have you as our guest and my team and I look forward to welcoming you back in the future....

Hong Kong, China
Reviewed 1 week ago via mobile

Visited the Jakarta Shangri-La for the second of my three-Shang-visit across Asia on business. Very busy during my check-in. Struggled to find me a non-smoking king bedroom. Finally found me one on an upper floor (good) directly across from the service staff door (very disappointing). I had hoped that Golden Circle members would be treated better. However the room had...

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Helpful?
Thank KaiserBrit
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear KaiserBrit, First of all, thank you for your continuous support to Shangri-La. We appreciate that you have chosen us as your place to stay during your visit to Jakarta. I do regret that your check-in experience was less than perfect and please rest assured that your feedback will be shared with our Front Office team to further improve our...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 

Additional Information about Shangri-La Hotel Jakarta

Address: Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Price Range: $205 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Hotels.com, Expedia, Booking.com, Orbitz, Agoda, Priceline, Hotwire, Travelocity, Cheap Tickets, TripOnline SA and HotelQuickly so you can book your Shangri-La Hotel Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta
Hotel Style:
#6 Romantic Hotel in Jakarta
#9 Business Hotel in Jakarta
#12 Family Hotel in Jakarta
#13 Spa Hotel in Jakarta
#14 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Jakarta staff and other travellers.
3 questions
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Questions? Get answers from Shangri-La Hotel Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top/higher floors”
Esha_sunil, 18 Apr 2017 | Read review
“Avoid room near the elevator”
Rospinda, 22 Mar 2017 | Read review
“Horizon rooms and suites are always worth paying that little bit more for.”
343nadeena, 22 Mar 2017 | Read review
“Overlooking the pool and the green space is fantastic.”
65shanej, 20 Mar 2017 | Read review
“Get rooms higher to enjoy the view.”
  • Get rooms above 16th to have a great view
muntazarr, 14 Mar 2017 | Read review
5 of 5