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Mandarin Oriental, Jakarta

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#5 of 453 Hotels in Jakarta
Certificate of Excellence
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Mandarin Oriental, Jakarta
Mandarin Oriental, Jakarta
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1,154 Reviews from our TripAdvisor Community

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Showing 971: English reviews
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Malaysia
Reviewed yesterday NEWvia mobile

Spacious room with a great view of Bundaran HI. Newly renovated room.. The Best in Jakarta so far. The French restaurant: Lyon, also taste amazing and authentic. 👌The Cinnamon restaurant and Li Feng taste so so, not very special.

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Helpful?
Thank Jameschan7kl
Paris, France
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

The Mandarin Oriental Jakarta is very nearly a flawless hotel. From the moment of arrival until departure the staff here endeavour to make one's stay a pure pleasure. The rooms are, as every reviewer notes, really large and decorated in an elegant, contemporary style that combines tradition and modernity. Happily the room technology is perfectly calibrated so that both geeks...

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Helpful?
Thank lebaronb
About Hotel's Favourite Review
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, Thank you for choosing Mandarin Oriental Jakarta as your choice of residence while staying in Indonesia. I really appreciate you have taken the opportunity to share your experience with us and even more glad to read that you had a flawless experience. At Mandarin Oriental Jakarta we really strive to deliver the most flawles and personalised...

Reviewed yesterday NEW

I went to Jakarta last month and my boss told me to stay in this Hotel. A very nice room that i've got when i stayed there. The room quite big for me because i was travel alone. The bathroom also big with the bathtub in the middle of the bathroom. All the Hotel staff were polite and smile all...

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Helpful?
Thank Nanda M
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, Thank you very much for sharing your feedback. I am glad that you have chosen to stay with us at Mandarin Oriental Jakarta and even more happy to read that you have enjoyed your stay and are already thinking to come back. It was a great pleausure to look after you. My team and I hope...

Bandung, Indonesia
Reviewed yesterday NEW

I have recently stayed again at Mandarin Oriental Jakarta. It is like home for me. The hotel is very centrally located and easy for me to go shopping to Plaza and Grand Indonesia and visit friends and family. They even offer a free shuttle on weekends. I like dining at Li Feng. The food is superb and the team is...

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Helpful?
Thank Susilawaty52
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Valued Mandarin Oriental Guest, I was delighted to read that you had yet again another great stay. We would like to thank you for generous comments and I will certainly share them with the rest of my team. At Mandarin Oriental Jakarta we always strive to deliver the highest level of personalised service and make sure that all our...

Hong Kong, China
Reviewed yesterday NEW

Quiet and comfortable hotel with easy access despite the traffic in the heart of Jakarta. One of my favorite hotels with large room and ample wardrobe space, good sized bathroom and shower stall. Love the king sized bed and best of all, a smoking room!

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Helpful?
Thank Edmund L
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Valued Mandarin Oriental Guest, First of all, I would like to thank you for having taken the time to share your feedback on this forum. I was delighted to read that you enjoyed your stay with us and that we remain one of your favourite hotels in the city. I will certainly share your comments with the rest of...

Tokyo, Japan
Reviewed 3 days ago NEWvia mobile

Pool is decorated with a ugly wooden board. 21 lounge has no guests using as they charged 700R to guest. Dinner buffet not worth it. I general foods are average. Room 1012 views is bad. Get the round about view if you are lucky. Location is bad as you need taxi to even to cross the road.

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Helpful?
Thank Hew K
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, I was extremely sorry to read that you did not enjoy your stay with us, recently. I have taken the liberty to send you an apology email directly to you. I hope you have received it and had the time to read it. I would very much like to have the opportunity to discuss your dissapointments...

Reviewed 1 week ago

Great hotel- the suite was amazing, the free standing tub to die for, the happy hour on the 21st floor incredible, and the breakfast incredible. Staff were friendly and helpful to the extreme. I will always choose Mandarin on future trips to Indonesia and when I travel elsewhere in the region.

Review collected in partnership with this hotel
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Helpful?
Thank Kelley L
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, First of all, I would like to thank you very much for having chosen Mandarin Oriental as your choice of residence while staying in Jakarta. I was delighted to read that you throuughly enjoyed your stay and had a wonderful experience with us. I have shared your generous comments with the rest of the team and...

London, United Kingdom
Reviewed 1 week ago

Our entire experience of this hotel was marred by the theft of a significant amount of cash while on hotel premises. The incident was captured on CCTV, yet the hotel security took no action to identify the perpetrators nor offered us any compensation for our loss. The hotel promised to conduct an internal investigation yet there was no follow-up contact...

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1Thank Justagirl28
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, Thank you very much for taking the time to share your review on TripAdvisor following your stay with us. I am very disappointed to read of your negative experience. Please rest assured that the safety and security of our guests is of utmost importance to us. The Hotel does invest significantly in having full-time security staff...

Washington, District of Columbia, United States
Reviewed 2 weeks ago

I stayed here for one night in February as I was transiting back to the U.S. I had scheduled a vehicle pick-up from the airport so as soon as I reached the entry to the hotel, I was met by a staff-member, Tiffany, whom greeted me by name and escorted me straight to my room where I checked in. This...

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Helpful?
Thank Nikhil P
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, Thank you very much for your kind review about your recent stay at Mandarin Oriental Jakarta. It was a real pleasure to have you staying with us and I am delighted to read that you have a wonderful stay with us. I have shared your generous comments with Tiffany and the rest of our team and...

London, United Kingdom
Reviewed 2 weeks ago

It was a great pleasure to stay in MO Jakarta. One can expect great quality of the bed to ensure a good night sleep; good selection of restaurants and bars, and all facilities you need. Highly recommend the Li Feng restaurant inside, serving authentic Chinese food.

Review collected in partnership with this hotel
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Thank labellapomodora
MOJKT, Directo of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, First of all, I would like to thank you for having taken the time to share your recent experience with us on this forum. I am extremely delighted to read that you have throughly enjoyed your stay and found our bed of great quality. We have carefully selected the best matresses available and customised especially for...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 

Additional Information about Mandarin Oriental, Jakarta

Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $241 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Booking.com, Hotels.com, Agoda and Jetsetter so you can book your Mandarin Oriental, Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental
Hotel Style:
#1 Family Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#1 Business Hotel in Jakarta
#4 Spa Hotel in Jakarta
#5 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Jakarta staff and other travellers.
8 questions
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Questions? Get answers from Mandarin Oriental, Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“U can choose room that had window face to swimming pool, quite nice to see the pool and the main road from up above.”
  • u can see the Plaza Indonesia just across the street :)
 of 5 bubbles 22nandam, 26 Mar 2017 | Read review
“Sign up on their website for perks like free wifi when booking directly.”
 of 5 bubbles NikhilP105, 13 Mar 2017 | Read review
“try to book room facing the welcome statue”
 of 5 bubbles Mukhlisin2016, 8 Mar 2017 | Read review
“Premier room definitely”
 of 5 bubbles carolinecG7147MC, 7 Feb 2017 | Read review
“Pick one with a view to the city”
 of 5 bubbles MinecarftLover, 6 Jan 2017 | Read review
5 of 5