We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

JW Marriott Hotel Jakarta

Show Prices
#13 of 453 Hotels in Jakarta
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
JW Marriott Hotel Jakarta
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,121 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 984: English reviews
Start your review of JW Marriott Hotel Jakarta
 Click to rate
Osaka, Japan
Reviewed 2 days ago NEW

I recently traveled to Jakarta on business and had the privilege to stay at the JW Marriott while there. The room was spacious and the bed was comfortable. But the staff was even better! From check in, throughout my stay, at the executive lounge, until check out, where I was presented with a small birthday gift, I felt well looked...

 Report
Helpful?
Thank johnjmaguire1
JKTJW-GM, Hotel Manager at JW Marriott Hotel Jakarta, responded to this review

Dear johnjmaguire1, Thank you for taking time in writing us a review. I am glad to hear that our services had met your expectations and you enjoyed your stay at JW Marriott Jakarta. We will be very happy to host you again in the future and I will ensure that everything will be just as memorable. Happy belated birthday to...

Reviewed 5 days ago NEW

First I want say thanks a lot to all staff in this hotel.usher staff Dinar, reception staff Tari, and a lot of executive lounge's staff I cannot remember all their name. It is my first time stay in Marriott Group's Hotel. I have stayed almost 10 hotels in Jakarta which cost from 1.5mio IDR Maybe this hotel little old. But...

 Report
Helpful?
Thank 一灵 姚
JKTJW-GM, Hotel Manager at JW Marriott Hotel Jakarta, responded to this review

Dear 一灵 姚, We appreciate you taking time to share with us your experience at our hotel. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. I am glad that you enjoyed our suite room. We would love to host you again and we...

Reviewed 6 days ago NEWvia mobile

This hotel is quiet famous for business visit because is placed in a prime location which is Kuningan. This surrounded by Mega Kuningan CBD. Not really good food for wedding catering because the taste is so so. But the ballroom is quiet big and good. For the food, Sylendra resto is very good.

 Report
Helpful?
Thank Yohanes K
JKTJW-GM, Director of Food and Beverage at JW Marriott Hotel Jakarta, responded to this review

Dear Yohanes K, Thank you for taking time in writing us a review. I understand that the food quality provided by our catering is not up to your satisfaction, please kindly drop me an email at amol.more@marriott.com so that I can respond further to your concern and we can improve our operations. Thank you again for sharing your comment and...

Reviewed 2 weeks ago via mobile

JW Marriot is still one of the good hotel. Staffs were great, from the arrival, security to the reception were awesome. Polite and warm. But when we got into our room, which is still good but i can catch the old atmosphere of the old situation. Which i think needs a serious refreshment. Breakfast were good as well. But a...

 Report
Helpful?
Thank nurul h
JKTJW-GM, Hotel Manager at JW Marriott Hotel Jakarta, responded to this review

Dear nurul h, Thank you for taking time in writing us a review. I am delighted to hear that the services given had met your expectations. As a valued guest, your feedback is shared with the Maintenance department and currently we are in discussion of doing soft renovations in all area of the hotel. I hope we can better your...

Istanbul, Turkey
Reviewed 2 weeks ago

We stayed here on a points thinking it seemed like a good deal. For 120 USD per night we upgraded to Executive Lounge access and though this was pricey (we later got the same upgrade at the Shangrila Jakarta for 50 USD a night) it was necessary as it isnt practical to leave the hotel for meals all the time....

 Report
Helpful?
Thank thedragon67
JKTJW-GM, Hotel Manager at JW Marriott Hotel Jakarta, responded to this review

Dear thedragon67, Thank you for taking time in writing us a review. I am sorry to hear that our facilities and your overall experience did not quite meet your expectations. However, I am delighted to notice that our services had met your standards and can compensate your relaxing time at JW Marriott Jakarta. I hope we can better your experience...

Riyadh, Saudi Arabia
Reviewed 2 weeks ago via mobile

My second time in JW Marriott Hotel Jakarta. Warm welcome, great services. Although furniture seems old but very clean.food is great. I didn't like the spa, it lack any luxurious touch. Bottom line, excellent hotel.

 Report
Helpful?
Thank DrSaleh999
JKTJW-GM, Hotel Manager at JW Marriott Hotel Jakarta, responded to this review

Dear DrSaleh999, Thank you for sharing your experience with us and I am happy to hear that our services had met your expectations. In a mission to deliver a flawless guest experience, I will personally look further into your issue at our spa and improve better in that area. Thank you for staying with us and I hope that we...

New York City, New York
Reviewed 2 weeks ago

Many diligent, lovable people - from security to housekeeping to reception to restaurant to management - work at the JW Marriott Jakarta; they deserve recognition. Some delay/confusion during check-in, and oversights in a few things afterwards; these evidently were due to lapses in procedure and communication (happens EVERYWHERE, true?) but it's not a perfect world so understanding & compassion handle...

 Report
Helpful?
1Thank Matt I
JKTJW-GM, Hotel Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Matt I, Thank you for taking time in writing us a review and giving us a valuable feedback in an effort to improve our overall services. Please rest assured that your comments have been shared with the entire team to motivate them in doing better. I am very sorry to hear that the Blu Martini was closed due to...

Jakarta, Indonesia
Reviewed 3 weeks ago

I have stayed in this hotel for so many times, and also dined at the Sailendra Restaurant for numerous times, also invited family & friends for my birthday lunch there. Always happy to come back again since it always makes me feel like home although the hotel is not new. The breakfast, lunch and dinner menu at Sailendra Restaurant is...

 Report
Helpful?
Thank Margie S
JKTJW-GM, Hotel Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Margie S, Thank you for taking time in writing us a review and thank you for your positive comment. I am glad to know that you enjoyed your time at our hotel and delighted by the service. Our pillow indeed is one of the best, built with premium feather and cotton which will complement the whole sleeping experience. I...

Singapore, Singapore
Reviewed 3 weeks ago

My first time to Jakarta. Stayed here for business. The hotel gives me good vibes overall and it provides adequately in many aspects. 1. Room Clean and reasonable size. There are bath tub and shower in the bathroom. So far, there isn't anything to complain about the room. If there is one bad point, probably the design is outdated. Otherwise,...

 Report
Helpful?
Thank sBerri
JKTJW-GM, Hotel Manager at JW Marriott Hotel Jakarta, responded to this review

Dear sBerri, We appreciate you taking time to share with us your experience at our hotel. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. I am glad that you enjoyed the services provided by our Sailendra Restaurant Team. Next time you are in...

Singapore
Reviewed 3 weeks ago via mobile

Security is tight Rooms are clean and comfy breakfast spread is good gym is big clean overall happy shuttle service to lotte shopping with i will return location is very central Highly recommended 5 star service

 Report
Helpful?
Thank KiaRio
JKTJW-GM, Hotel Manager at JW Marriott Hotel Jakarta, responded to this review

Dear KiaRio, I am delighted to hear that you have a wonderful time at JW Marriott Jakarta. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. We will be very happy to host you again and I will ensure that your stay are just as memorable as the second time....

562 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (514)
Viewed
Dining (30)
Viewed
Pool/Beach Area (20)
Viewed
Room/Suite (131)
Viewed
Bathroom (49)
Viewed
Hotel & Grounds (49)
Viewed
Business Centre/Function Rooms (4)
Viewed
View from Room (27)
Viewed
Other (204)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (48)
Viewed
Business Centre/Function Rooms (4)
Viewed
Room/Suite (9)
Viewed
Hotel & Grounds (7)
Viewed
Dining (14)
Viewed
Pool/Beach Area (1)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Jakarta hotels
Tanah Abang
Shangri-La Hotel Jakarta
Menteng
DoubleTree by Hilton Hotel Jakarta - Diponegoro
Show Prices
Show Prices
Show Prices
Menteng
The Hermitage Jakarta
The Hermitage Jakarta
#2 of 453 in Jakarta
269 reviews
Gran Melia Jakarta
#15 of 453 in Jakarta
978 reviews
Menteng
Pullman Jakarta Indonesia
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Breakfast Available
Official Description (provided by the hotel)
Set 30Km from Jakarta International Airport, in the Golden Business Triangle of Mega Kuningan near multinational corporations, embassies and shopping centers, JW Marriott Hotel Jakarta indulges guests in a remarkable blend of comfort, luxury and exquisite services with its plush bedding, delightful amenities and its superior executive lounge at the 29th floor. Nourish your senses in the popular Alameda Spa with signature treatments, relax by the outdoor pool or sweat it out in our fully equipped health club. This luxury Jakarta hotel enthralls guests with its award-winning Jakarta restaurants such as Sailendra Restaurant's buffet with live cooking stations, Asuka Japanese Dining serving delectable dishes from Japan and Pearl Chinese Restaurant, serving superb fine dining Cantonese cuisine. Create memorable events in our grand ballroom that can hold up to 1500 guests, 23 meeting rooms and state of the art conference facilities. ... more   less 

Additional Information about JW Marriott Hotel Jakarta

Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $185 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 317
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Marriott and Agoda so you can book your JW Marriott Hotel Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott
Hotel Style:
#5 Romantic Hotel in Jakarta
#9 Family Hotel in Jakarta
#10 Business Hotel in Jakarta
#12 Spa Hotel in Jakarta
#13 Luxury Hotel in Jakarta
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Jakarta staff and other travellers.
3 questions
Ask a question

See all questions (3)

Questions? Get answers from JW Marriott Hotel Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“join marriott rewards in advance, email the hotel about your arrival, they will upgrade you”
 of 5 bubbles thedragon67, 10 Mar 2017 | Read review
“Take higher floors to have a good view of the city - by day and night.”
 of 5 bubbles gtshock, 15 Feb 2017 | Read review
“Ask for a good view”
 of 5 bubbles andydo999, 11 Feb 2017 | Read review
“Either side will have views over the city, higher floors better views obviously.”
 of 5 bubbles HFNormolle, 10 Feb 2017 | Read review
“Pay a little extra to include breakfast in your room rate.”
 of 5 bubbles GregA646, 8 Feb 2017 | Read review
5 of 5