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JW Marriott Hotel Jakarta

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Traveller (645)
Room & Suite (241)
Dining (54)
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Overview
  • Excellent64%
  • Very good28%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Internet
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,390)
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1,221 results
Traveller rating
776
331
75
16
23
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776
331
75
16
23
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1 - 5 of 1,221 reviews
Reviewed yesterday

Stayed here and really impressed with the hotel and service.. special call out to Hotel Staff "Chelsea" who was professional and lived up to the standards of J W Marriott, she is an asset to the Hotel.

Thank abmande
Reviewed 2 days ago

This JW marriott was a great experience, the service and staff courteasy was amazing, the atttitude of staff was super, i got a room for an early check in , the room was spacious, convenient , the bath knobs was simple and very good, got...More

Thank MuthuRanganathan
Response from JKTJW-GM, Hotel Manager at JW Marriott Hotel JakartaResponded 2 days ago

Dear MuthuRanganathan, Thank you for your time in sharing your experience with us. I am very happy to hear that you were always enjoying your stay and it is such an honor to be treated as your home away from home. Your wonderful feedback had...More

Reviewed 2 weeks ago via mobile

Never in all my years of traveling have I experienced a hotel like this. Every time I return they treat me like family. I was away from friends and family for my birthday and they surprised me with a cake. Today they made a candy...More

Thank Todd B
Response from JKTJW-GM, Director of Rooms at JW Marriott Hotel JakartaResponded 2 weeks ago

Dear Todd B, Thank you for taking time in sharing a review with us. It is such a pleasure to know that you were enjoying your time at our hotel and our services had met your expectations. Your positive comment had been shared with Risya,...More

Reviewed 3 weeks ago

Take my hat off to the staff at JW Marriott Jakarta for dedication, customer centric focus, friendliness, attention to details and disposition to serve their guests. Always a pleasure to be able to stay at this property that has unrivalled customer services all around.More

Thank suren2018
Response from JKTJW-GM, Director of Rooms at JW Marriott Hotel JakartaResponded 2 weeks ago

Dear suren2018, Thank you for your time in sharing your experience with us. I am very happy to hear that you were always enjoying your stay and it is such an honor to be treated as your first choice during your travel. Your wonderful feedback...More

Reviewed 3 weeks ago

Due to work I have stayed at hundreds of hotels throughout the world. Hilton's, Grand Hyatt's, Marriott's, St Regis, you name it. This JW Marriott is in many ways is the finest hotel I have ever stayed in. The hotel and its rooms are typical...More

Thank Tim H
Response from JKTJW-GM, Hotel Manager at JW Marriott Hotel JakartaResponded 3 weeks ago

Dear Tim H, Thank you for taking time in writing a review for us. I am delighted to hear that your stay had been wonderful and our services had met your expectation. Your valuable feedback had been shared directly with Risya and the team to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Free Internet
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
USD 124 - USD 235 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Jakarta
#10 Business Hotel in Jakarta
#19 Spa Hotel in Jakarta
#19 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
USD 124 - USD 235 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Jakarta
#10 Business Hotel in Jakarta
#19 Spa Hotel in Jakarta
#19 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (645)
Room & Suite (241)
Dining (54)
Pool & Beach (26)
Business Centre & Event Rooms (9)
Family and Play Areas (1)
Questions & Answers
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bdd45
4 August 2017|
AnswerShow all 3 answers
Response from mirko m | Reviewed this property |
I have no idea, never tried. Why would you have a sauna in Jakarta ????
0
Votes
silveritte
17 July 2017|
AnswerShow all 2 answers
Response from Aaron V | Reviewed this property |
It depends which departments you want to contact sales / reservation or customer care.
0
Votes
ushawar
27 May 2017|
AnswerShow all 2 answers
Response from carlconley | Reviewed this property |
Yes, Silver bird pick up at airport. 400,000 IDR about 30 dollars. You can also take a blue bird taxi but there is a waiting line. With Silver Bird it's executive no-wait service all the way. They use Mercedes Benz.
0
Votes
Room Tips
"Rooms on higher floor"
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"high floor with city view"
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"Ask for Higher Floor with Breakfast and Breakfast is outstanding"
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"a high room will offer city views, either side of the hotel"
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