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Keraton at The Plaza, a Luxury Collection Hotel

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#19 of 446 Hotels in Jakarta
Certificate of Excellence
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Keraton at The Plaza, a Luxury Collection Hotel
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432 Reviews from our TripAdvisor Community

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Showing 387: English reviews
Singapore, Singapore
Reviewed 1 week ago

Spacious and sophisticated room with nice architecture design, great service from the staffs, they also provides butlers who are ready 24 hours. Direct access to shopping mall and tourists attractions, the car free day held at the main street is nice. This hotel need bigger pool though, other than that, this hotel is just wonderful.

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Helpful?
Thank darelltan12
Sydney, Australia
Reviewed 2 weeks ago

This hotel is simply beautiful. It's half hotel and half residential. The rooms are big and the service is 5 Star. It's also part of the SPG program and offers 7am checkin and 9pm check outs! Plus it's attached to a super luxury mall with beautiful restaurants and shops open till 10pm at night.

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Helpful?
Thank Stephen C
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Stephen C, Thank you for sharing your experience to fellow tripadvisor readers ! It is with great pleasure to learn that in most aspect of your stay were enjoyable and memorable. It is true that we have a program that we called 'Your Own Time' where our guest may enjoy the benefit to have complimentary early check in at...

London, United Kingdom
Reviewed 2 weeks ago

I rarely dish out 5 star reviews but this hotel is 100% worth it. Have stayed 3 times and would not book to stay anywhere else in Jakarta. Service exemplary. Rooms large and luxurious. Breakfast fab. Great massages at the spa. Upgrades for higher tier membership categories. Mall conveniently located downstairs. No complaints whatsoever - and having now experienced the...

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2Thank businss_travell3r
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Businss_travell3r, Thank you for your positive review and for being our frequent guest. It is a delight to learn that you had a great stay with Keraton Hotel. Our luxurious and spacious rooms design are customized with our guests needs and allow our guest to enjoy a variety of modern facilities when staying with us. We are also very...

Reviewed 4 weeks ago via mobile

I have stayed in many 5 stars hotel around the world, But This hotel offer a true 5 stars luxury. The room is super spacious. Super well designed. The automatic blinds and fully electric wc is a small surprise, if you are first time staying at this hotel. Flawless luxury! If u r stress in jakarta, come relax and rewind...

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Thank Dicky S
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Dicky S, Thank you very much for choosing our hotel for your stay in Jakarta and for taking the time to share your stay experience with us to fellow Tripadvisor readers and for your 5 star rating. I am very happy to read that you enjoyed your stay at our hotel so much while being our valued guest. We...

Melbourne, Australia
Reviewed 4 weeks ago

The rooms are spacious, immaculate, classy and so comfortable. The location is great with Plaza Indonesia Mall at the doorstep. Room service and restaurants are first class. Staff are outstanding. The pool area is a touch smaller... the pool is under cover which is useful for those who do not like the sun. Fantastic... awesome.

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Thank aussietim1979
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear aussietim1979, Thank you for sharing your experience on your recent stay and your kind words in regards of our Hotel. I am glad to know that you enjoyed your stay with us, and I hope that you had time to explore the prestigous malls that connected to us and take advantage of the many culinary and international luxury stores...

Sydney, Australia
Reviewed 4 weeks ago

The hotel is great but a bit overdone. The design is over the top, very confusing and not so practical. Orientation takes a while and it's not quite obvious where things are. I'm staying 60% of my time in hotels so normally I find my way around but here I got totally confused. Staff is very friendly but in the...

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1Thank Bernhard V
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Bernhard V, Thank you for taking the time to share your experience with us. I am concerned to hear that you have had a less than satisfactory experience here with us and found the service provided by our staff to have not met your expectations. Bernhard V, this is not reflect with Keraton culture, where our ambassadors are friendly...

Melbourne, Australia
Reviewed 13 December 2016

There is a lot to like about this hotel. The Keraton at The Plaza has a great location especially for outside dining options, a fabulous flexible check in/out facility and an all day executive lounge extending generous real meals, which are surprisingly impressive, and drinking opportunities. Service is also a standout particularly the front desk who set up a truly...

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Thank Lynden K
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Lynden K, Thank you for staying with us on your wife special moment and for sharing your experience with us to fellow tripadvisor readers . At Keraton Hotel, your comfort and satisfaction is of our utmost priority, hence I am delighted to know that you enjoyed our Executive Lounge, Bengawan restaurant and prompt service which delivered by our Ambassador....

Heathfield, United Kingdom
Reviewed 13 December 2016 via mobile

Huge room with high ceilings and a massive bathroom. Attached to Plaza Indonesia so convenient for shopping a dining. Pool is a bit of a let down because in doors gym is small but has everything you need. Would stay again but remember to take ear plugs as the mosque is next door and the 4.10am call to prayers would...

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1Thank Guy M
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Guy M, Thank you for choosing to stay at Keraton At The Plaza Hotel, and for taking the time to share this wonderful review with us. I am extremely happy to hear that you enjoyed your stay here, from the rooms facility, hotel location which connecting to prestigous mall in the city and our high service level. I will...

Reviewed 13 December 2016 via mobile

Was stay for 2 nights, this hotel is amazing. The room is so great, me and my fiancé love it, the bathroom is great too.. But I don't know why every time we comeback from outside our room always smell smoke, and the bathroom also smell. I hope they can fix it. And also we've got a small problem at...

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Thank Monicha S
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Monicha S, Thank you for sharing your experience through Tripadvisor. I was happy to read that our room exceeded your expectations. Nevertheless we are concerned to learn that we were failed to deliver memorable experience for you throughout your last stay, due to the shortcomings at your airport pickup experience and the smell in the room. Please do accept...

Planet Earth
Reviewed 11 December 2016

It is still the leading 5 Star luxury hotel in downtown Jakarta. One is not bombarded with heavy art or to much in your face exorbitance. It is the simple and fine details, the attention and dedication of the team and the refined understatement that makes this hotel the leader among hotels in that class. I enjoyed a most relaxing...

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Thank Onsenhopper
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Onsenhopper, Thank you for your lovely words and for taking time to share your experiences from your recent visit to Keraton At The Plaza Hotel. We are extremely delighted that we were able to provide you with such enjoyable and memorable experience during your stay with our rooms and service that delivered by our ambassadors. I look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more   less 

Additional Information about Keraton at The Plaza, a Luxury Collection Hotel

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Price Range: $300 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel 5*
Number of rooms: 140
Reservation Options:
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Hotel Style:
#3 Romantic Hotel in Jakarta
#5 Family Hotel in Jakarta
#5 Business Hotel in Jakarta
#15 Spa Hotel in Jakarta
#19 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Keraton at The Plaza, a Luxury Collection Hotel staff and other travellers.
3 questions
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North Pole, Alaska
Kl
over a year ago

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Questions? Get answers from Keraton at The Plaza, a Luxury Collection Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher room categories are more spacious but all rooms are appointed to the same level of luxury”
 of 5 bubbles businss_travell3r, 1 Jan 2017 | Read review
“upper level corner rooms”
 of 5 bubbles Rodney17, 12 Dec 2016 | Read review
“just go for the executive room.”
 of 5 bubbles 897christianp, 10 Dec 2016 | Read review
“Avoid "peak" times”
 of 5 bubbles matthewelsom, 19 Sep 2016 | Read review
“Just pick the highest level floor u can get...”
 of 5 bubbles EligiusEmil, 13 Sep 2016 | Read review
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