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Keraton at The Plaza, a Luxury Collection Hotel

593 reviews
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Traveller (561)
Room & Suite (387)
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Overview
  • Excellent77%
  • Very good17%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
5.0 Star Hotel
All hotel details
Offers from Keraton at The Plaza, a Luxury Collection Hotel
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Reviews (593)Write a Review
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All reviewsbutler servicefloor to ceiling windowsbose sound systemfavorite musicspg platinumconnected directlyluxurious experienceindoor poolsunday brunchgrand hyattdirect accesslate checkrain showerspacious roomsin room diningexecutive roomworking desk
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1 - 5 of 527 reviews
Reviewed 1 week ago

I love coming back to the Keraton for its personalized service (which works seamless via whatsapp or in person) and the beautiful rooms. All amenities are there and of highest standards, the bed is really comfortable and there is an incredible amount of space for...More

Thank Katharina_Pohl
Hotel's Favourite
Reviewed 14 July 2017 via mobile

I only stay at the hotel for one day. But, boy am i glad to have picked this hotel. The service is impeccable, location is great since it is attached to Plaza Indonesia. They have great breakfast selection. The check in and check out time...More

Thank Jonathan T
Response from desly_halomoan, Manager at Keraton at The Plaza, a Luxury Collection HotelResponded 22 July 2017

Dear Jonathan T, Greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta. Thank you for sharing your thoughts and experience on your recent stay with us on Trip Advisor. It is really pleasing and motivating for us to receive such compliment from our...More

Reviewed 1 week ago via mobile

Standards have dropped immensely at Keraton. Once a place I would strongly recommend to many friends but now there are better choices. Rooms are still amazing as well as the executive lounge. However some of the other staff needs to be sent for retraining.More

1  Thank SVRBlackBookAsia
Response from desly_halomoan, Manager at Keraton at The Plaza, a Luxury Collection HotelResponded 1 week ago

Dear SVRBlackBookAsia, Thank you for your feedback on your stay on June last year. I am concerned to hear of the challenges that you encountered during your stay with us. Our aim is to exceed our guests expectations at all times and I am sorry...More

Reviewed 1 week ago

Having just spent the weekend there as a special surprise with my partner, all I can say was it was incredible. The staff were all exceptional and friendly. The breakfast was of the highest standard! Great weekend city escape!

Review collected in partnership with this hotel
Thank benbR310DM
Reviewed 1 week ago

It was my third visit to the Keraton, a truly gemstone in Jakarta. Beautifully appointed rooms, excellent service and perfect location. A hotel which truly deserves to be part of "luxury collection". Wolfram Langer, BerlinMore

Review collected in partnership with this hotel
Thank wolframl945
Response from desly_halomoan, Manager at Keraton at The Plaza, a Luxury Collection HotelResponded 1 week ago

Dear wolframl945, Thank you for your continuous support with Keraton At The Plaza Hotel. We are delighted to read your wonderful review in Trip Advisor with regards of your experience staying with us. Our aim is to always pursue the highest level of service and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Laundry Service
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Indoor pool
Details
Price range
USD 203 - USD 274 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Jakarta
#4 Family Hotel in Jakarta
#5 Business Hotel in Jakarta
#11 Spa Hotel in Jakarta
#11 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 203 - USD 274 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Jakarta
#4 Family Hotel in Jakarta
#5 Business Hotel in Jakarta
#11 Spa Hotel in Jakarta
#11 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (561)
Room & Suite (387)
Dining (97)
Pool & Beach (33)
Amenities (78)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Smile S
22 June 2017|
AnswerShow all 4 answers
Response from desly_halomoan | Property representative |
Dear Smile S, Thank you for your question. Yes our SPA also available in our guest room. Please feel free to contact us directly should you need further explanation and we will more than happy to assist. Best... More
0
Votes
MOZBOB
10 January 2017|
AnswerShow all 5 answers
Response from desly_halomoan | Property representative |
Dear MOZBOB, Thank you for your question. We only have indoor pool with a very unique design which available on level 7. Best regards, Desly Halomoan Rooms Manager
0
Votes
Piggiezmanda
10 May 2015|
AnswerShow all 4 answers
Response from Giles S | Property representative |
Hi Piggiezma... Thank you for your question. The hotel has a direct link to Plaza Indonesia. If we can be of any other assistance please let us know. Thank you Giles
0
Votes
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12
Room Tips
"ask for a quiet room that doe snot face the mosques"
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"Get the visa-on-arrival service, your butler can be reached via WhatsApp"
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"Keraton Suite is a way to go, but bear in mind light sleeper to ask which one faces the mosque. it is a..."
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"Room with city view"
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