We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Nanjing Kingsley Hotel and Towers

508 reviews
#21 of 1,996 Hotels in Nanjing
Save
Traveller (155)
Room & Suite (48)
Dining (11)
Overview
  • Excellent23%
  • Very good53%
  • Average20%
  • Poor3%
  • Terrible1%
Travellers talk about
“coffee press”(2 reviews)
“very nice hotel”(9 reviews)
“nice suite”(3 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.5 Star Hotel
All hotel details
Contact Info
Name/address in local language
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (508)Write a Review
Filter reviews
151 results
Traveller rating
33
55
42
14
7
Traveller type
Time of year
LanguageEnglish
More languages
33
55
42
14
7
Show reviews that mention
All reviewscoffee pressvery nice hotelnice suitebit dateddefinitely stay here againbreakfast buffetshort staybusiness tripexecutive loungesubway stationfacilitieschinacityshanghaicupboardxinjiekou
FilterEnglish
Updating list...
1 - 5 of 151 reviews
Reviewed 24 November 2017 via mobile

I stayed at this hotel between 11/14 - 11/17 and the experience doesn’t quite uphold to what I expected. The room I stayed in has a backdated interior with very poor WiFi connection starting from the second day. After notifying the front desk, they claim...More

Thank SFOMaserati
Response from SheratonNanjing K, Manager at Sheraton Nanjing Kingsley Hotel and TowersResponded 1 December 2017

Dear guest, thanks for your stay and feedback. We are really regret that some mistake makes you confused, apologize for this again. We've discussed your question and some measures have been taken to avoid this kind of errors.Thanks for your pardon, and looking forward to...More

Reviewed 18 November 2017

Used only for one night. It's impressive in terms of dimension. If you will use the lift versus the external side you can see the view of the city thanks to glass lift. In line with standards of the channel. My room was with all...More

Thank VG6
Response from SheratonNanjing K, Manager at Sheraton Nanjing Kingsley Hotel and TowersResponded 20 November 2017

Dear Guest, Thanks for stay with us in Sheraton Nanjing and giving feedback. It is our honor that you like our hotel. Highly appreciate for your support! . We are looking forward to welcome you back, if there is anything I can do to make...More

Reviewed 1 November 2017 via mobile

1 night as part of quick visit to Nanjing. Kindly greeted but English a bit on the low side. I was offered the suite as being a platinum SPG member. Very large suite but slightly dated, nice views. Some fruit was delivered and all felt...More

Thank Bertil L
Response from SheratonNanjing K, General Manager at Sheraton Nanjing Kingsley Hotel and TowersResponded 3 November 2017

Dear Guest, Thanks for stay with us in Sheraton Nanjing and giving feedback. In the feedback, you commented you felt cold in the night with an unpleasent experience during your stay, please accept my sincere apology on not meeting your expectation. The air-con and heating...More

Reviewed 17 August 2017 via mobile

The only thing positive about this hotel is its friendly staff. The hotel badly needs renovation. The curtain needs good cleaning and the air circulation in the common areas and hallways is bad. Executive Lounge does not even open for breakfast.More

Thank UA_ F
Response from SheratonNanjing K, 经理 at Sheraton Nanjing Kingsley Hotel and TowersResponded 20 August 2017

Dear Guest, Thanks for stay with us in Sheraton Nanjing Kingsley and complete the questionnaire. In the feedback, you commented hotel’s facilities were very old. Please accept my sincere apology on not meeting your expectation. At present, our hotel is upgrading the Executive Floor guest...More

Reviewed 29 July 2017 via mobile

这里的服务人员都十分亲切,按照我的要求贴心的为我安排了房间。房间很干净,所有的设备都很完善,最重要的是我遇到的工作人员都会微笑着跟我打招呼,非常棒!我们住得很舒服,以后来南京也一定住这里! The hotel staff was so great, provided very good and attentive services. The facilities was good and the room was clean and neat . My requests was met so we were very happy the room we had. Everyone was smiling and made me feel...More

Thank Freedom W
Response from SheratonNanjing K, Manager at Sheraton Nanjing Kingsley Hotel and TowersResponded 8 August 2017

尊敬的客人:您好!非常感谢您选择南京金丝利喜来登酒店,宾客的满意是我们最大的追求,很高兴能给您带去一次舒适的入住体验,酒店秉承宾客至上的原则,我们员工所做的一切只为了能让您感受如同家一般的感觉!金丝利喜来登期待您的再次光临!Dear Guest ! Thank you for staying with Sheraton Nanjing Kingsley Hotel & Towers!It is our honor that you like our hotel. Highly appreciate for your support! .We are looking forward to your next arrival,Best wishes and regards! Thank you !

View more reviews
PreviousNext
12345631
About
Amenities
Top amenities
Room Service
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Concierge
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Free Parking
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 86 - USD 141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Luxury Hotel in Nanjing
#26 Best Value Hotel in Nanjing
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 86 - USD 141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Luxury Hotel in Nanjing
#26 Best Value Hotel in Nanjing
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (155)
Room & Suite (48)
Dining (11)
Pool & Beach (4)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Get quick answers from Sheraton Nanjing Kingsley Hotel and Towers staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit
Room Tips
"Go to another hotel."
Read review
"Choose a higher floor for better views of the city."
Read review
"Book a Grand Room in the Tower."
Read review
"I always choose top floor to have a good view"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing