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Novotel Citygate Hong Kong

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#50 of 706 Hotels in Hong Kong
Certificate of Excellence
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1 room 2 adults 0 children
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Novotel Citygate Hong Kong
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3,658 Reviews from our TripAdvisor Community

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Showing 3,010: English reviews
Shenzhen, China
Reviewed yesterday NEW

This hotel is 10 mins from the airport by Taxi or 15mins by bus (Including waiting time). It is in Tung Chung district near the Tung Chung MTR station which has a direct line to Hong Kong island IFC. Connect to the Citygate mall, there is ample shopping, food, and activities around. You can also take the tramp up to...

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Helpful?
Thank RS8888
Australia
Reviewed 2 days ago NEW

As a Accord Plus Platinum member, you get room upgrade, a huge plate of fruit/cakes, sparking water and complimentary breakfast at the restaurant (not the club floor). Hotel is only 10 mins from the airport by shuttle bus which runs every 15mins from T2. A shopping mall is adjoined to the hotel. Novotel Citygate is always my first choice when...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank yuanc2017
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear yuanc2017, Thank you very much for your review and loyalty to Accor Hotels and Novotel Citygate. I am delighted to learn that your LeClub Platinum benefits were provided as usual and that we are your preferred choice of hotel in Hong Kong. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Brisbane, Australia
Reviewed 2 days ago NEWvia mobile

The Novotel Citigate is a nice hotel. The rooms are actually really well appointed - and maybe a little business-y. With our room my only issue is that the bathroom had two entrances - one with a door, and one that was obscured by 'corridor turn' but regardless, not closed off. I'm not the greatest fan of hotel rooms with...

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Helpful?
Thank Gavin-Francis
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Gavin-Francis, Thank you for your comprehensive review of Novotel Citygate, it is much appreciated. For future reference, we do have two room configurations in the hotel, the open plan room with open bathroom and rain forest shower which you have described and also the more traditional enclosed bathroom with bath tub. For your future visits kindly inform the team...

Reviewed 3 days ago NEWvia mobile

Stayed here 2 nights with family. As I checked in online and indicated arrival time before 12pm, they really had the room ready by then. An sms was sent to inform me of the status. Free shuttle to and fro hotel is available, starts at 6am at 15min intervals. Tung Chung MTR station was just a 5 mins walk away....

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Helpful?
Thank PDainty
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear PDainty, Thank you very much for taking the time to review your stay with us at Novotel Citygate. Thank you also for providing a comprehensive review of your stay and I am delighted to learn that we exceeded your expectations in several areas. It is great to hear your son enjoyed his birthday with us and the little surprises...

Copenhagen, Denmark
Reviewed 4 days ago NEWvia mobile

This hotel has everything you need after a long journey. We had connection rooms at the 20th floor with a great view. The rooms had everything we needed and more. The hotel provide free airport transfer via shuttlebus.

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Helpful?
Thank Peter_on_a_trip
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Peter_on_a_trip, Thank you so much for your review of Novotel Citygate. I am very happy to learn that you enjoyed your stay with us and in particular the accommodation and view. We do hope to be able to welcome you and your family bac when you are next visting Hong Kong. Yours sincerely Nicholas Cullum General Manager

Vancouver, Canada
Reviewed 5 days ago NEW

This hotel is not in downtown HK but is very convenient if you don't mind taking a half hour train ride into Hong Kong. We felt it was better to stay close to the airport and Big Buddha and take the high speed train to Hong Kong. There is a free shuttle service to and from the airport.

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Helpful?
Thank poochimoochi
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear poochimoochi, Thank you very much for your review of Novotel Citygate. I am happy to learn that you found our location convenient to your needs and enjoyed your stay with us. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Melbourne, Australia
Reviewed 6 days ago NEWvia mobile

This is the 2nd stay on the way home from our holiday. Great service, friendly and attentive staff and close to transport into Hong Kong. Rooms are beautiful and breakfast buffet is plentiful. Happy to stay here again anytime.

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Helpful?
Thank Roland F
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Roland F, Thank you very much for your great review of Novotel Citygate. I would also like to take this opportunity to thank you for your loyalty to Accor Hotels. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Reviewed 6 days ago NEW

My partner and I had a 19 hour stopover in Hong Kong on route to England. Novotel City Gate were accommodating to me making a day reservation at a discounted price. We arrived early (about 6:30) and the only room available was a smoking room. This was fine and completely understandable so we took. Room was way above average with...

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Helpful?
Thank Meg B
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Meg B, Thank you very much for sharing your experience of Novotel Citygate. I am happy to learn that even though you had a short stay with us; the location and accommodation together with the staff interaction left you satisfied. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Bodegraven, The Netherlands
Reviewed 1 week ago

Nice hotel although a bit "in between" location. Direct connection to shopping mall convenient. Breakfast good, service in general very friendly. Would book again especially when need to go to exhibition near.

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Helpful?
Thank JWBakker
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear JWBakker, Thank you for taking the time to review your stay at Novotel Citygate. The hotel is certainly popular for those guests attending events at Asia World Expo, with the close proximity and with the connectivity to down town via the MTR it offers the best of both worlds. We look forward to welcome you back. Yours sincerely Nicholas...

Sydney, Australia
Reviewed 1 week ago

POSITIVE: This is luxury Hotel close to the airport, they have shuttle bus from/to airport, also close by Disney, Big Budha and Outlet. the breakfast it is perfect, a lot of options and everything fresh. Beautiful reception AVERAGE: the room is just normal room (considering luxury Hotel). NEGATIVE: the diner it is very expensive. however I would stay again.

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Helpful?
Thank Paulo M
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Paulo M, Thank you for your wonderful review of Novotel Citygate. I am very happy to learn that you enjoyed your stay with us; thank you for your positive and constructive feedback. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 

Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Region: China > Hong Kong > Airport , Lantau Island
Price Range: $187 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Expedia, Agoda, Ctrip TA and ACCOR so you can book your Novotel Citygate Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel
Hotel Style:
#37 Business Hotel in Hong Kong
#41 Romantic Hotel in Hong Kong
#41 Family Hotel in Hong Kong
#47 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Citygate Hong Kong staff and other travellers.
59 questions
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Questions? Get answers from Novotel Citygate Hong Kong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the rooms facing the ocean, make sure not facing the highway.”
 of 5 bubbles RS8888, 15 Jan 2017 | Read review
“Higher floor rooms are better. Pool was closed in December and January.”
 of 5 bubbles poochimoochi, 11 Jan 2017 | Read review
“Free shuttle bus to & from airport”
 of 5 bubbles Clement_AUS, 2 Jan 2017 | Read review
“Choose a room with the harbour view.”
 of 5 bubbles MichelAudy, 24 Dec 2016 | Read review
“Free internet for Accor members, if you have older kids it might pay to just get a bigger room.”
 of 5 bubbles thehydes2016, 23 Dec 2016 | Read review
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