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Best Western Plus Hotel Hong Kong
No.308 Des Voeux Road West, Hong Kong 32441 China
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Avg. AU$208 /night, 2/15 - 2/16
AU$221
per night
AU$163
per night
AU$104
per night
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About
#204 of 614 hotels in Hong Kong
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
BEST WESTERN PLUS Hotel Hong Kong is the first hotel in Hong Kong carrying BEST WESTERN hotel group’s superior brand PLUS. The hotel is well located at the Western District of the Island, a traditional real Hong Kong area with rapid evolution taking place. It is within a 5-minute walk to the nearest Hong Kong University MTR Station.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighbourhood
Languages Spoken
English, Chinese
Location
No.308 Des Voeux Road West, Hong Kong 32441 China
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 93 out of 100
93
Hong Kong Intl Airport
22.6 km•
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Shenzhen Airport
51.5 km•
See all flights
Sai Ying Pun
6 min•Mass Transit Railway (MTR)
Rental Cars
214 Restaurants
within 0.5 kilometers
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
We spent almost two weeks at the BWP in Sai Ying Pun. We chose that hotel because among the other hotels in its price category, it had relatively larger rooms and more space was important to us. It filled that expectation very well -- we were quite comfortable there. The room was serviced daily and the housekeeping staff was very helpful. The neighborhood is very "old Hong Kong" with lots of small shops and eateries; we enjoyed that a lot. The windows were double-glazed which was important in filtering out some of the traffic noise from Des Voeux Rd. West. (The rumblings of the tram passing were noticeable, but we are used to Hong Kong sounds and it didn't bother us.) It was a 10-minute walk through long tunnels to the MTR platforms. One great amenity for us was the presence of a laundromat room for guests -- we could wash and dry our clothes and the machines provided their own soap, so we didn't need to buy that. The fitness center didn't have much equipment at all.
Note: if you are considering a long-term stay (more than a week), try calling the hotel directly to book. As we discovered after arrival, they offer advantageous long-stay rates.
Note: if you are considering a long-term stay (more than a week), try calling the hotel directly to book. As we discovered after arrival, they offer advantageous long-stay rates.
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Date of stay: December 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
Good location with buses and especially trams stopping in front of the hotel, 70 meters away at the Water street stop are the A10-A12 and NA12 buses which take you to the airport in 40 minutes for just HK$80. Friendly and helpful staff, large rooms with slightly old-fashioned furniture, badly arranged electrical sockets and not all of them working. The bathroom needs a good refresh. Breakfast absolutely insufficient for 65HK$ but there are Starbucks and bakery/pastry shop 50 meters away. Competitive prices
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Date of stay: February 2024Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is an older style “dated” hotel which needs to be upgraded. In my opinion it’s really a budget end 3 star hotel much previously liked by mainland Chinese tourists. What killed most similar Hong Kong Hotel rates was they have priced themselves out of the market. These geographic tourists now stay at more modern and cheaper hotels at Cities nearer to the border with Hong Kong then they bus or take the train daily into Hong Kong saving themselves a great deal of money. But, I digress. The rooms in this Best Western franchised hotel are very big compared to the much smaller rooms in more modern hotels. At the time of posting this review, we have stayed twice at this hotel over a 4 week period as, we went to South Korea for 5 days during this time. The cleanliness of our room during our first stay was excellent. It was on the 22nd floor. Now we are staying on the 28th floor and the cleaning standard is at best poor. More often only the towels are changed and bathroom superficially cleaned. Not even the carpets were vacuum cleaned. The receptionist staff did their jobs but, did not seem bubbly or friendly as in higher class hotels. They were not interested in small talk, just “did their jobs”. The hotel is very conveniently located and easily to get to from the airport. I recommend taking the A10 or A12 bus too or from the airport. Their is a tramway directly in front of the hotel which is a great way to travel through Hong Kong island on and only HK$3 (thats right three HK dollars only) per trip. On a rainy day a great ride to North Point and back for example. Yes, I would recommend this hotel even given what I have stated above supported by photos I may add. However, a warning to this hotels management. The Best Western Group has sold you a franchise. Their valuable name and reputation is paramount for that group as it is indeed too for its loyal customers. It is critical you maintain good hotel standards and management to avoid bad reviews being posted online. After all, guest DO have a choice where they book.
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: Use the outside serviced laundry’s next to the Hotel rather then the more expensive self service...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Easy to get to from the airport as the local bus stops very close to the hotel, a much cheaper option than the express train. On arrival we found the lady at the reception desk quite grumpy and not very welcoming, just going through the montions: passport, credit card, room cards issued without a smile or eye contact. The room and the bathroom were cleaned but looked dated and in need of TLC but it was adequate for our needs of a place to stay and a shower while visiting Hong Kong. Plenty of restaurants in the area and well connected to the airport and other parts of the city by bus, tram and the metro all at walking distance from the hotel. Unfortunately I don't think we would stay here again on future visits to Hong Kong as there are a lot of other options at similar price but for convenience and a no frills experience this hotel would be good for budget conscious travellers.
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Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staff is courteous & helpful, location is good, Ding2 tram ( water street station) is just right in front of the hotel, plenty of food nearby, the dried seafood street is just a short walk away. The only set back- the hotel is old, my room smells mouldy, i think it’s on ongoing issue with the building that’s why they have dehumidifiers placed in the rooms and around corridor lobbies. Price is reasonable considering HK hotels are quite pricey, rooms are big and come with all essential amenities: toothbrush, hairdryer, safe, fringe, slippers, toiletries. If you can bear with the moldy smell, it’s value for money.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is the most unwelcoming hotel I have ever come across. The word hospitality is unknown in this hotel.
Grumpy staff,who look disgruntled, at the reception makes you instantly feel that you've made the wrong choice.
The rooms are really dated and in need for an urgent upgrade.
The concierge at the hotel is way better than the reception staff and he actually helped us get a taxi on the street.
The check out was also done with only 2 words.. ' check-out' & 'keys'. Again by another grumpy staff who lacked basic courtesy and did not even say a good bye.
Such unfriendly and rude staff at the reception really make your stay unpleasant.
We were honestly glad to check out of the hotel, thanks to the unwelcoming attitude of the staff.
We do understand that the staff is not very fluent in English and there is a language barrier, but having a smile on the face and being pleasant with guests is beyond language barriers.
The hotel staff really need an intensive course in customer services and the facilities need an urgent upgrade .
This hotel really tarnishes the image of the Best Western Brand .
Grumpy staff,who look disgruntled, at the reception makes you instantly feel that you've made the wrong choice.
The rooms are really dated and in need for an urgent upgrade.
The concierge at the hotel is way better than the reception staff and he actually helped us get a taxi on the street.
The check out was also done with only 2 words.. ' check-out' & 'keys'. Again by another grumpy staff who lacked basic courtesy and did not even say a good bye.
Such unfriendly and rude staff at the reception really make your stay unpleasant.
We were honestly glad to check out of the hotel, thanks to the unwelcoming attitude of the staff.
We do understand that the staff is not very fluent in English and there is a language barrier, but having a smile on the face and being pleasant with guests is beyond language barriers.
The hotel staff really need an intensive course in customer services and the facilities need an urgent upgrade .
This hotel really tarnishes the image of the Best Western Brand .
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Date of stay: July 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Avoid this hotel at all costs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked & paid for a superior twin room which is bigger than a non superior twin room and it was supposed to have a sea view. Instead we were given the ordinary twin room with a view of other buildings, definitely not a sea view. On confronting the manager, we were told we've been upgraded when in reality we've been downgraded. Just one look at the floor plan confirms her dishonesty ! The food is definitely not great & it is cold. The decor is dated & there's only 1 chair between the 2 of us. Wifi is slow & the cleanliness is much to be desired as I found some strands of hair about. The sink plug is not working & the extractor fan also not working. I was told that it is working, it's just that it is very quiet! I don't think so & there's nothing we can do because of this draconian 21 day isolation for covid 19.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Lau, Guest Services / Front Office at Best Western Plus Hotel Hong Kong
Responded 29 Sept 2021
Dear SangC19 Thank you for your recent visit at our property and your time to share your stay experience. I regret that we are not exceeding your expectation and I would like to extend my most sincere apology on behalf of our team. Your comment is very important to us and we will review it with our staff and seek improvement for providing better service to our guests. We will be grateful if we can have the opportunity to serve you once again at our hotel. Best regards Jason Lee Assistant Front Office Manager Best Western Plus Hotel Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have so far spent 10 days of my 17-day quarantine period in this hotel (spent 4 days at the Government Penny's Bay Centre prior). My room is quite spacious and I particularly liked the high ceiling, which allows me some limited exercise, such as rope skipping. I also like the storage space here and the washroom is decent. There are minor issues though, such as small 27" TV, fridge not cold enough to make ice, and laggy WiFi. While I am quite pleased with the room for the price, I have to point out the food they served has been substandard with very starchy batter and sauces, and resembles the lower quality Dai Pai Dong (street stall) food in Hong Kong. Overall, I'd recommend this hotel if space is your main thing, but be ready to factor in the cost for food delivery order.
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Date of stay: January 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Lau, Guest Services / Front Office at Best Western Plus Hotel Hong Kong
Responded 15 Jan 2022
Dear squash_sh Thank you for your recent visit at our property and your time to share your stay experience. Your comment is very important to us and we will review it with our staff and seek improvement for providing better service to our guests. Best regards Jason Lee Assistant Front Office Manager Best Western Plus Hotel Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is a classic hotel, but with everything you need for a pleasant stay. Spacious rooms, clean, no noise, with good bathroom. The area is quiet and at 10 pm it goes out. It has good shuttle service to all HK including the a bus that passes 1 block until 2 am, later even than the MTR and with airport service.
The regular: The wi-fi is poor, the restaurant is very basic. Elevators become quite congested at peak times.
The regular: The wi-fi is poor, the restaurant is very basic. Elevators become quite congested at peak times.
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Automatically translated
Date of stay: August 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Los ascensores se congestionan en horas pico.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed in the Best Western Plus Hotel Hong Kong for 14-day quarantine recently. I got free room upgrade. The room was dated but clean, bathroom set up was convenient. Staff in reservations, reception, concierge, food delivery teams were terrific. They're helpful, responsive and provide excellent customer services. Given the room cost, I am very satified with their services, location, view and cleanliness. Stuffs sent to me were delivered outside my room within 2 mins, the longest time they took was 5 mins.
I can hardly find anything to compliain except that their chicken in meals had no taste at all. But others like fish and breakfast were better than I expected. It's understandable that nobody enjoys quarantine life but the hotel staff had coloured my days during the period. Highly recommended it to my friends who have the need, will continue to do so. Will definitely choose the hotel again. As a matter of fact, I have made the reservation. Looking forward to experiencing their excellent services again.
I can hardly find anything to compliain except that their chicken in meals had no taste at all. But others like fish and breakfast were better than I expected. It's understandable that nobody enjoys quarantine life but the hotel staff had coloured my days during the period. Highly recommended it to my friends who have the need, will continue to do so. Will definitely choose the hotel again. As a matter of fact, I have made the reservation. Looking forward to experiencing their excellent services again.
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Date of stay: October 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lau Tony, 顧客服務/櫃檯辦公室 at Best Western Plus Hotel Hong Kong
Responded 21 Nov 2021
Dear WTam1124 Thank you for your recent visit at our property and your time to share your stay experience. We are delighted to know that you have a pleasant stay with us. Your comment is very important to us and we will review it with our staff. We will be grateful if we can have the opportunity to serve you once again at our hotel. Best regards Jason Lee Assistant Front Office Manager Best Western Plus Hotel Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The market will be located in Kowloon side, you can go to Mongkok which can take MTR to access, it will be around 30 minutes from the hotel to Mongkok
you can take airport express train from the airport to Hong Kong station and transfer the airport express shuttle bus "H1" to the hotel
jagrchtybo13 asked a question Apr 2019
Worcestershire, United Kingdom373 contributions139 helpful votesHi has anybody got a name of contact or email address
Wanted to put request in as it’s our honeymoon
And we are going here 22nd May
Please send your special request to hotel@bestwesternplushotel. com, the reservation department will arrange the said request
Hi Aschaffenburg, Germany,
you must be landing at the airport, take the Airport express ,(buy tickets at the MTR counter @airport lower level), takes 30 minutes to the Central Station. At the Central, the airport express provides free shuttle as an extension to Best Western Plus hotel, bus # H2. Shuttle will call out each stop,you can get off at stop #5, (also the stop for Courtyard Marriott ) be careful as there is also a stop for Best Western hotel (without the PLUS). Also, you can get group tickets for airport express fare, check the writing before you buy, 4 one way tickets cost 250.00, when one single ticket cost about 80.00. Hope it helps, enjoy ur trip.
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"We could store our luggage at reception area, the reception staff were very helpful in advising the trip to airport and other facilities"Read full review
"Use the outside serviced laundry’s next to the Hotel rather then the more expensive self service machines located in the hotel itself."Read full review
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PRICE RANGE
AU$114 - AU$183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada hong kong hotel hong kong, hong kong ramada
LOCATION
ChinaHong KongWestern District / Hong Kong Island / Sai Ying Pun / Western (Sai Wan)
NUMBER OF ROOMS
307
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingBEST WESTERN PLUS HOTEL HONG KONG (AU$114) - 2025 Prices & Reviews - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Best Western Plus Hotel Hong Kong
Which popular attractions are close to Best Western Plus Hotel Hong Kong?
Nearby attractions include Sun Museum (0.3 km), University Museum and Art Gallery (0.4 km), and Bamboo Scenes (0.2 km).
What are some of the property amenities at Best Western Plus Hotel Hong Kong?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Best Western Plus Hotel Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Plus Hotel Hong Kong?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Best Western Plus Hotel Hong Kong?
Conveniently located restaurants include Cafe 2 Oyster N Grill, Burger Joys (Tai Yik House), and Feather & Bone - Sai Ying Pun.
Are there opportunities to exercise at Best Western Plus Hotel Hong Kong?
Yes, guests have access to a fitness centre during their stay.
Does Best Western Plus Hotel Hong Kong offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Hotel Hong Kong?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Best Western Plus Hotel Hong Kong?
Many travellers enjoy visiting Tai Kwun (1.7 km), PMQ (1.4 km), and Former Kowloon-Canton Railway Clock Tower (3.2 km).
Is Best Western Plus Hotel Hong Kong accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.