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The Charterhouse Causeway Bay Hotel

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The Charterhouse Causeway Bay Hotel
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727 Reviews from our TripAdvisor Community

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Showing 506: English reviews
Tegucigalpa, Honduras
Reviewed 22 April 2012

This Hotel is very nice and sometimes has excellent rates (for HK extremely high hotel rates), very nice rooms, very nice restaurant and i appreciatte very much the Manager Mr. Kenny attentions toward a little problem i had with date changes, in wich him and his staff where so helpful. It is well located (near Wanchai and Central Metro), 10...

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Helpful?
Thank latin0692
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

April 25, 2012 Dear Guest, Thank you for your excellent comment on Tripadvisor. We are very delighted to learn that the overall service standards had met your expectations and your comments will provide us great motivation to strive for higher service standards. Likewise we shall convey your compliment reference made to our colleague, Mr Kenny Tong Assistant Manager for taking...

Bangkok, Thailand
Reviewed 12 April 2012

I stayed there a couple of nights and even I got the Business Floor, the room has a TV that was the worst I ever seen in many years. Actually the TV was the "highlight" of the room as it was smaller than my own laptop screen and you couldn't even switch off by the remote control, so if you...

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Helpful?
1Thank Prayanak
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Apr 18, 2012 Dear Guest, Thank you for sharing your comment on Tripadvisor Please accept our apology once again for the inconvenience caused you have had experienced during your recent stay with us. Indeed we believed in offering a better in-room entertainment and movies options for our value guest. As such, in view of the impact in guest expectation we...

Tel Aviv, Israel
Reviewed 10 April 2012

Have stayed here several times , first time took a regular room wich was realy small and furniture old. Since that visit i have always booked a junior suite , large double room with large bathroom , ore a room on the design floor . These rooms are modern and have all any business man could wish for , flat...

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Helpful?
Thank Charles W
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for sharing your comment on Tripadvisor. We are delighted to learn that you have been our regular guest and your compliments on our services will motivate our team members to strive for higher service level. Meanwhile, the daily preventive maintenance was scheduled daily to improve the overall room furniture and fixtures in all our guestrooms including...

Dalian, China
Reviewed 3 April 2012

I have settled on The HK Charter House Hotel as my go to hotel while in Hong Kong. This is NOT a luxury hotel but the location is perfect. The rooms are very small but give you everything that you need, a clean room with a very good western style breakfast. Less than 5 mins to the MTR in Wan...

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Helpful?
Thank SteveC888
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Sir, Thank you for your comments shared on Tripadvisor. Great to learn that you are happy with the location convenience. You are right that within five- minute walk, you can reach both Wanchai and Causeway Bay MTR subway stations. Times Square shopping mall and its surrounding retail shops and restaurants are a few-minute walk from the hotel. We are...

Singappore
Reviewed 8 March 2012

We took 2 rooms at CharterHouse for 4 nights in Feb 2012. We were initally concerned about the single room (called "budget room" by the Hotel) and were delighted with the small but well appointed room reserved for my Mother. The service team, from the front desk, to housekeeping, restuarant & bar and especially the concierge, was friendly, helpful and...

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3Thank Leong48
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Madam, Thank you for sharing your comment on Tripadvisor. We are very pleased to learn that you enjoyed your stay at the hotel and found accommodation service satisfactory and staff attitude pleasant, caring and helpful. Recently, we have launched a company-wide training theme namely “Going Beyond Borders on Service” with an aim to motivate our service team and drive...

Kuching, Malaysia
Reviewed 28 February 2012

Location of this hotel is between the Causeway bay and Wan Chai. By foot, it is about 10 minutes away to the nearest Causeway Bay MRT station and the Times Square. It is quite convenient for shopping in Causeway Bay. For business trip, it is only 5 minutes driving distance from the hotel to the Hong Kong Convention and Exhibition...

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2Thank wennitiong
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear guest, Thank you very much for your comment posted on Tripadvisor. We are pleased to learn that you are very happy with the location convenience of the hotel. It is great that you have tried many public transportation to different places of Hong Kong. The tram ride is indeed a good one when you can see the bustle and...

Edinburgh, United Kingdom
Reviewed 27 February 2012

I booked my room via Asiarooms and when the taxi pulled up outside the Charterhouse I thought I was the victim of a bait and switch. I stayed at the Charterhouse before with a friend on a tight budget and our room was cramped with very dated fittings and uncomfortable beds. I had no desire to stay there again if...

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1Thank Amac27
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear guest Thank you very much for your comment on Tripadvisor. We are pleased to learn about your compliment on our S Signature Floor. It is an ideal choice for guests who want more space and enhanced experience. This special guest floor was designed to inspire and intrigue each of the five senses namely Sight Sleek Sound Savor Scent. Furniture...

Ningbo, China
Reviewed 25 February 2012

I stayed here for business and as i was travelling alone i booked a single room which turned out to be the size of an average boat cabin bedroom. The room was small, old , smelt of smoke and the windows were nailed down. The service was ok but not great as was the food. Location was good but NOT...

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Helpful?
Thank LolsT
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear guest, Thank you for your comment posted on Tripadvisor. I believe the room that you reserve is an Economy Single room with a size of 12 square meters. It is a small room which explains why it is named economy single room, with a single bed of 3 x 6.0 feet. The hotel has two other room categories namely...

Boston, Massachusetts
Reviewed 12 February 2012

From other reviews here on tripadvisor I knew my room was going to be small, but I had no idea exactly how small it was going to be. It was tiny. I had a single bed and on the first night I actually fell out of the bed. Besides being small the other thing that bothered me was that the...

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Helpful?
Thank brianonthego
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear guest, Thank you for your comment posted on Tripadvisor. First of all, we are sorry to learn about your disappointment. The room that you stayed is an economy single room with size of 12 square meters. It is a small room which explains why it is named economy single room, with a single bed of 3 x 6.0 feet....

Manila, Philippines
Reviewed 12 February 2012

Still in the charterhouse while writing this review. Rooms were reasonably priced for causeway bay area but when we got the bill we were surprised by 10% additional service charge to the room charges. Also when we asked yesterday if the breakfast was included, both the front desk officer and concierge said that it was. However upon eating we discovered...

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Helpful?
2Thank Foodtripper101
Raymondsiu, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear guest, Thank you for your comments shared on Tripadvisor. We are sorry to learn that there are some misunderstandings about the service and breakfast charge. First, it is found that the 10% service charge is shown on our hotel booking platform, together with its guarantee and cancellation policy. Second, I believe that the front desk officer had tried to...

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. In order to provide a healthy and smoke-free environment for global travelers, The Charterhouse Causeway Bay has been completely a smoke-free hotel to ensure our guests a pleasant stay. ... more   less 

Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: $96 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Family room can fit a family of 4 people.”
T5032LEadrianw, 27 Feb 2017 | Read review
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hollieh490, 26 Feb 2017 | Read review
“Opt for a larger room if you can afford it.”
71T, 20 Feb 2017 | Read review
“Rooms in other hotels are the best bet”
Wheatlc, 12 Jan 2017 | Read review
“Try for older style rooms that are not Signature.”
warrenjShanghai, 26 Nov 2016 | Read review
5 of 5