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Sheraton Hong Kong Hotel & Towers

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#88 of 712 Hotels in Hong Kong
Certificate of Excellence
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Sheraton Hong Kong Hotel & Towers
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3,042 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Hong Kong Hotel & Towers
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Showing 2,209: English reviews
Reviewed 11 January 2014

The room is Sheraton standard which guarantees what you will get. There is Healthclub (managed by Fitness First Club) on top floor. Swimming pool isn't big but it's ok to do some laps.. they also have seperate small pool with bubble stream that can fits around 2-3 people. From this rooftop swimming pool, you can privately enjoy Symphony of Light...

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Helpful?
Thank ninlet
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear ooffradar, It's our honour to be able to provide a rewarding experience for your stay. We look forward to welcoming you again soon. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers

Hongkong
Reviewed 11 January 2014 via mobile

I recently stayed at the hotel for two nights, and the experience is terrible. Even with my confirmed reservation, and platinum status, the hotel still insisted that I prepay for my dinner! There're absolutely no upgrade of any kind when I checked in. After providing my spg number four times, I still have not received the points! At check out,...

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Helpful?
3Thank AngieAQS
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear AngieAQS, Thank you for your comment and we regret to learn your stay was not up to your expectations. We treasure every opportunity to listen to our guests, please do not hesitate to contact us by email at sheraton.hongkong@sheraton.com with details of your concern and allowing us to identify our areas of advancement. Once again thank you for bringing...

Bangkok, Thailand
Reviewed 10 January 2014 via mobile

The room is nice as usual five-star hotel standard, great location in center of the city, surrounding by shopping malls, and near by MRT station. The strangest thing with this five-star hotel is the business lounge layout, which is the adapted from 4 rooms, still very small. Overall : good

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Helpful?
Thank MinieNi
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear MinieN, Thank you for your support for Sheraton Hong Kong and we are pleased to learn we have made your trip more enjoyable. We are sorry that the SPG lounge did not meet with your expectations and please rest assured your comments will be shared with our team for review and future improvements. We are looking forward to be...

Melbourne, Australia
Reviewed 6 January 2014

The Sheraton is in an absolute A1 position. 2 min walk to the MTR station, isquare mall with heaps of stores and about 5-10 min walk to Harbour City shopping mall, THE shopping mall of Hong Kong. Walked into our suite and first impressions were good. However on further inspection, the bathroom was an absolute squeeze job (very tight for...

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Helpful?
Thank AnthH23
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear AnthH23, Thank you for your support to Sheraton Hong Kong and we are pleased to learn we have made your trip more enjoyable. It is to our regret that part of your stay was not up to your expectation, however, but we are glad that our associates were able to resolve the issue promptly. On your next visit, please...

Singapore, Singapore
Reviewed 6 January 2014

Having stayed at the Sheraton several times over the last few years I found myself perplexed on whether to award it as Average or Very Good. I settled on the later only because the quality of the check in personnel and the guys in the breakfast room are generally attentive and very good. Rooms are comfortable if not a little...

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Helpful?
Thank paffytripper
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear paffytripper, Thank you for choosing Sheraton Hong Kong. Your warm compliments will definitely be shared with the team for their dedication to guest satisfaction. On the other hand, it is to my regret to learn about the disappointment that you have encountered, please rest assured we will take your comments into consideration for future development. On your next visit,...

Melbourne, Australia
Reviewed 6 January 2014

My wife and I stayed at the Sheraton for 4 nights over Xmas. This was one of the best Xmas breaks we have had. The staff and facilities were fantastic. The Xmas day lunch in "The Cafe" was outstanding. We had a club room and the club reception and lounge provided exceptional service. The location was perfect and our room...

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Helpful?
Thank Daryl H
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Daryl H, It's delightful to read your experience at Sheraton Towers. We sincerely look forward to welcoming your return very soon. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers

Vancouver, Canada
Reviewed 2 January 2014

I have stayed in this hotel many times for the past 10 years. I had enjoyed the great view, the superb location and even the fireworks right across the harbour. But for the past 2 years, I think it has deteriorated in terms of services and food quality. As a Starwood platinum member, I enjoyed certain perks from the hotel....

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Helpful?
1Thank Ray820
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Ray820, Thank you for your continuous support for the past 10 year. While we strive to provide excellent service to our guests, we regret to learn about your disappointment during the stay. Guest satisfaction is always our top concern and we will definitely share your comments with our housekeeping and food & beverage team for immediate rectification. On your...

Sydney, Australia
Reviewed 2 January 2014

On arrival at Sheraton Towers Resort we were greeted with very helpful and courteous staff. The rooms were clean and nicely sized. Happy hour each day was fabulous and we met lots of interesting people - mainly from AUS & NZ (where there's free alcohol hahaha). Both from a price point and location, this hotel ticks all the boxes. The...

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Helpful?
Thank Jasmina S
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Jasmina S, Thank you very much for your warm compliments. It is always an honor for us to be of your service and we look forward to welcoming you again soon. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers

Reviewed 1 January 2014 via mobile

Nice rooms, a little small but a great location. Room service a little slow and checkout/in can be slow - but if you are starwood gold or platnium there are special lines and no issue. Great value for a short family break.

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Helpful?
Thank ConstantTraveller4
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear ConstantTraveller4, Thank you for staying with us and we regret to learn that part of the experience was not up to your expectations. We truly value our guests and please rest assured we will immediately review staffing during peak season to ensure our guests experience will not be compromised. On your next visit, please feel free to check out...

Chicago, Illinois
Reviewed 30 December 2013

We stayed here at the beginning of our honeymoon trip in Asia, and later stayed at the W Hong Kong. This hotel undoubtedly has the better location. It is right next to a metro station, and walking distance from lots of shopping, night markets, the light show, and many other Kowloon must-sees. Other than that, there is not anything 'above...

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Helpful?
Thank yulichka217
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear lia K, Thank you for taking the time to review and we regret that some aspects of your stay did not meet your expectations. We treasure every opportunity to listen to our guests, please do not hesitate to contact us by email at sheraton.hongkong@sheraton.com with your stay details and allowing us to follow-up on the incidents as well as...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: 20 Nathan Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: $244 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Reservation Options:
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers
Hotel Style:
#23 Spa Hotel in Hong Kong
#50 Business Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#61 Family Hotel in Hong Kong
#76 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hong Kong Hotel & Towers staff and other travellers.
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Questions? Get answers from Sheraton Hong Kong Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room not facing the construction site till it is completed”
 of 5 bubbles WeiChongL, 22 Mar 2017 | Read review
“harbor view terrific, but more expensive. go to the Sky Lounge for the price of a drink.”
 of 5 bubbles bill19742015, 21 Mar 2017 | Read review
“Ask for a harbor view if you want one”
 of 5 bubbles FelixtheCat456, 18 Mar 2017 | Read review
“higher floor away from the elevator”
 of 5 bubbles LiveWell2010sk, 16 Mar 2017 | Read review
“65th floor and above gets you Club Level”
 of 5 bubbles 295katrinam, 15 Mar 2017 | Read review
5 of 5