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Sheraton Hong Kong Hotel & Towers

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#91 of 718 Hotels in Hong Kong
Certificate of Excellence
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Sheraton Hong Kong Hotel & Towers
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3,092 Reviews from our TripAdvisor Community

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Showing 2,243: English reviews
Mumbai
Reviewed 15 April 2014

Enjoyed staying at Sheraton, Hong Kong Hotel & Towers No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China. The lunch at 18th floor over looking the bay was a fabulous experience. Quality of breakfast served needs improvement

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Helpful?
Thank AarMumbai
SheratonHK, Executive Assistant Manager - Food & Beverage at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear AarMumbai, Thank you for your comment and we regret that the breakfast quality did not meet your expectations. Please rest assured your feedback has been shared with our executive chef for improvements. We look forward to welcoming you again soon with our improved menu. With warmest regards, Rolf Von Weissenfluh Executive Assistant Manager - Food & Beverage Sheraton Hong...

New York City, New York
Reviewed 15 April 2014

Just stayed there for four nights. Had to check out and move to another hotel for the rest of my stay. I'll be honest - I booked it because I am loyal to Starwood (Gold, very close to Platinum) - and after reading the reviews, I figured I could deal with it. I was wrong. Yes, it's a great location...

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Helpful?
2Thank Neil S
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Neil S, We are sorry for the disappointment that you have encountered during your stay, please rest assured that your feedback will be extended to the concerned departments for review and future improvement. As you have mentioned, we have just completed the first phase of refurbishment project, and up to half of our guestrooms are already in freshly new...

Union City
Reviewed 11 April 2014

As a long time SPG Platinum member, I had very unpleasant experience with Seraton HK hotel guest service. I have stayed at Sheraton HK many time previously and all the restrooms had separate standing showers. This time Sheraton gave me a room that I paid for over $300USD without a standing shower. I then asked to change to a room...

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Helpful?
2Thank travelerwisdom
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear travelerwisdom, Thank you for writing us a review. We apologize for your disappointments due to room arrangement. As much as we are committed to reward our invaluable SPG guests, we appreciate your kind understanding that the requested room type might not be available during your stay. Once again thank you for your support for Sheraton Hong Kong and we...

Minneapolis, Minnesota
Reviewed 8 April 2014

We stayed 3 nights after our cruise. The views are terrific. Get a room facing Hong Kong to watch the lights on the island. We were on the 17th floor, the Club Floor. If you can't get that floor just go up to the bar to watch the light show. The staff on the club floor were great. The rooms...

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Helpful?
1Thank TioTim
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear TioTim, Thank you for staying with us and we are glad that overall you have enjoyed your stay at Sheraton Hong Kong. On your next visit, please do not hesitate to contact us at sheraton.hongkong@sheraton.com so that we can have your room preference recorded to better prepare for your future stays. Thanks and look forward to serving you again...

Miami Beach, Florida
Reviewed 8 April 2014

Fantastic views and wonderful free amenities for Platinum guests will have me seeking no other place to stay while in Hong Kong, the Sheraton Hotel & Towers was a phenomenal stay. Located right at the tip of Kowloon facing Hong Kong island, you will see why this harbor is so famous--ask for a room on the upper levels facing the...

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Helpful?
1Thank SuzanneGarber
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear SuzanneGarber, Thank you very much for your warm compliments regarding your recent stay and we are delighted to hear that our accommodation and hospitality had left you with a lasting impression. It is always an honor for us to be of your service and we look forward to welcoming you again soon. With warmest regards, Charles Woo Managing Director...

Hong Kong, China
Reviewed 6 April 2014

Stayed a few days on business. Have stayed at many hotels in HK and generally avoided the Sheraton due to its location (Kowloon side, in TST). Having lived in HK for 3 years, I would always recommend that tourists and business travellers stay on the island unless there's a specific reason to be in Kowloon or if budget is a...

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Helpful?
1Thank T1ggerTraveller
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear T1ggerTraveller, Thank you for taking time to write us a review and we regret to learn that your stay was not up to your expectations. We treasure every opportunity to listen to our guests, please do not hesitate to contact us by email at sheraton.hongkong@sheraton.com with details of your concern and allowing us to identify our areas of improvement....

Melbourne, Australia
Reviewed 5 April 2014

Stayed here twice in the last 2 weeks. Once for one night and once for 4 nights. Great location, right at the end of Nathan Road. Very close to shops, restaurants etc and right beside the Harbour. Nice views from some of the rooms. Short walk to the subway station. Breakfast - a great selection of food. Coffee could be...

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Helpful?
Thank TonyB_au
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear TonyB_au, It is our pleasure to know overall you had a pleasant stay with us and your warm compliments will definitely be shared with our team for their dedication to guest satisfaction. At the same time, we are also appreciative of your feedback regarding our design and we will share with our Engineering team for further reference. Thanks and...

Toronto, Canada
Reviewed 5 April 2014

It was a great stay, too bad we were only there for 1 night. The staff was attentive special thanks to Kurt from front office who have ensure our visit was comfortable. The bellman who assisted our luggage ensured that the taxi driver knows where to take us for our next destination. Overall this is a highly recommanded hotel with...

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Helpful?
Thank Acez246
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Acez246, It always fills us with great joy to hear from our guests and I am proud that our attentive and genuine services have brought you an enjoyable stay. I will definitely extend your warm compliments to Kurt and other associates which will be the best reward for their dedication to service excellence. We look forward to bringing you...

Reviewed 4 April 2014 via mobile

Just stayed here for the second time after an excellent visit in January. The staff are simply superb, nothing is too much trouble and they are so eager to help. The lady at breakfast remembered my name and food allergy from January - now that's service! I was very kindly upgraded to a suit which was lovely with a spectacular...

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Helpful?
Thank Jdmus1
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Jdmus1, It is our pleasure to know you had a pleasant stay with us and your warm compliments will definitely be shared with our team for their dedication to guest satisfaction. We sincerely look forward to welcoming your return very soon. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers

Singapore
Reviewed 3 April 2014

Superb location, everybody friendly, early check in and late check out no problem. What you want more? Cigar lounge and steakhouse in the hotel. This is paradise unless you are a vegetarian supporter of the US embargo on Cuba.

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Helpful?
Thank RingoKringo
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear RingoKringo, Thank you for your positive review. We look forward to serving you again soon. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: 20 Nathan Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: $258 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Reservation Options:
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers
Hotel Style:
#23 Spa Hotel in Hong Kong
#50 Business Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#61 Family Hotel in Hong Kong
#78 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hong Kong Hotel & Towers staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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