We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

Sheraton Hong Kong Hotel & Towers

avatar-imageavatar-imageavatar-image
Traveller (2480)
Room & Suite (788)
Dining (282)

View prices for your travel dates

Hotel direct offer!Earn points toward free nights.
Contact accommodation for availability.
There are similar hotels available.
View all

About

#135 of 603 hotels in Hong Kong
Location
Cleanliness
Service
Value
Located at a prime spot along the heart of Kowloon in Hong Kong, Hong Kong, Sheraton Hong Kong Hotel & Towers is surrounded by various leading cultural and entertainment attractions with significant transportation facilities only steps away, allowing travelers to explore the city through a mix of vibrant culture, creative entertainment, and trendy nightlife. Sit back and relax in the hotel’s 782 inviting guestrooms and suites; each room guarantees intimacy and charm like home. Immerse in the comfort of thoughtful features such as the Sheraton Signature Sleep Experience with the brand’s plush mattress and feather-down pillows. At the same time, high-speed internet access and generous workspaces are set for business travelers to connect with the world.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Airport transportation
Conference facilities
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Harbour View
City View
Languages Spoken
English, Chinese, Japanese
Hotel links
Special Offer:Earn points toward free nights.

Location

20 Nathan Road, Tsim Sha Tsui Kowloon, Hong Kong China
Name/address in local language
Sheraton Hong Kong Hotel & Towers
4154Reviews70Q+A100Room tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 1,649
  • 1,681
  • 535
  • 176
  • 114
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
gettingfatwcc wrote a review Feb 2024
Hong Kong, China48 contributions1 helpful vote
ᵕ̈ ᑋᵉᑊᑊᵒ ᵕ̈ ᑋᵉᑊᑊᵒ 由2 月 14 日至 3 月 17 日,sʜᴇʀᴀᴛᴏɴ 喜來登酒店 聯成本地創作藝術家ʟᴇᴏɴʟᴏʟʟɪᴘᴏᴘ 為你呈獻托腮貓 ɢʟᴏᴍᴍɪᴇ 繁花蜜意情人節下午茶🫖 日日都可以係情人節 ❤️‍🔥 仲唔快啲同你伴侶,閨蜜👭黎 tea 下~ 價錢適中又有靚靚海景🥰 𝗪𝗛𝗔𝗧 𝗪𝗘 𝗢𝗥𝗗𝗘𝗥 托腮貓 ɢʟᴏᴍᴍɪᴇ 繁花蜜意情人節下午茶 每位 HK$338(另設加一服務費) sᴀᴠᴏʀʏ ✨ Satay Beef Bun ✨ Barbaqued Pork Tart ✨ Ham & Egg Sandwich ✨ Crispy Shrimp Spring Rolls ✨ Baguette with Shredded Chicken 鹹點其中三款係以港式點心同茶記作為靈感。當中包括菠蘿叉燒撻、炸蝦春卷以及沙嗲牛肉包。 sᴡᴇᴇᴛ ✨ Tiramisu ✨ Pink Dome ✨ Raspberry Chocolate Tart ✨ Homemade English Scone ✨ Lychee Raspberry Rose Choux ✨ Strawberry Macaron with Gloomie in Valentine's Day Edition 主打情人節嘅粉紅系,所以好多都會係紅桑子同士多啤梨🍓味,嚐盡戀愛般酸甜動人的滋味。 ᴅʀɪɴᴋ 自選精選茶茗、咖啡或果汁,或以 HK$30 升級至無酒精特色飲品及以 HK$100 升級至精選香檳一杯。 ✨ ɪᴄᴇᴅ ʟᴀᴛᴛᴇ ✨ ʟʏɴ ɪɴ ᴛʜᴇ sᴋʏ ⭐️ 𝐃𝐞𝐚𝐥 ⭐️ 🔸 凡惠顧下午茶即可獲贈 LeonLollipop 的「托腮貓 Gloomie」化妝袋 (新春佳節或情人節限量版)乙份 🔸喜來登網上商店預訂尊享獨家七五折優惠 (特別日子除外)
Read more
Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
changtif wrote a review Feb 2024
San Francisco, California44 contributions61 helpful votes
This is probably one of my more difficult hotels to review and hope that I can remain as fair as possible. In summary, it was a bit of a rocky start, but was later corrected and made better by the staff. The location is excellent, if you want to be near TST and MRT, but the hotel seems to be dated. Their breakfast staff - amazing. To start - the check-in process was as smooth and quick as possible, we received our room keys, and went to the room to get settled in. I also then thought I booked a room with breakfast included, but was confused as there was no mention of that. Regardless, we wanted to get the tired toddler to bed, and we'll look into later. When we got to the room, the room was dirty - there was food crumbs and stickiness left on the coffee table, (we booked a suite for 7 nights) and didn't look like the livingroom was vacuumed. Our toddler touched everything, and nearly ate whatever it was. I was appalled and frustrated and had to immediately clean that up as well. Once we got situated, I tried to figure out the breakfast issue. I had to go back downstairs to ask the front desk - when, where, what time, etc. At this point, I was irritated. Why was this not simply communicated to us earlier? After some discussions, I requested a room change. They honored a room change for me, and I packed up all our stuff the next morning. It was a bit chaotic changing rooms too, but this review is long enough, so we'll skip that. We got a cleaner, brighter, and larger room - this felt much more comfortable. No worries about crashing into one of the furnitures right outside the bedroom door now. We had breakfast every morning downstairs (their lounge access is being remodeled or something, shucks). Their breakfast at the cafe (which had a huge variety of food and lots of fresh fruits) gets crowded, but the staff there works so hard - they were probably the best in the entire hotel. The rest of the hotel appears to be dimly lit, a little dated, sad, and the rooms have some shoddy looking updates. Aesthetically, it looks fine, but when you look closer, it's a little questionable. The sinks in the bathrooms are huge and short, so water just splashes everywhere. Overall, the location is great if you want to be near TST where a lot of the tourists sites are near. The MRT station is close by as well. One major complaint is the lack of accessible ramps for stroller and handicap. I think that's an issue for Hong Kong in general, but if you needed to get into the hotel, the only way is to use the driveway for cars and hope no one hits you.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jacki Mak, Guest Services / Front Office at Sheraton Hong Kong Hotel & Towers
Responded 3 weeks ago
Dear changtif, Thank you for taking your precious time to share about your recent stay with us. Guest experience is our utmost concern and we are sincerely sorry that our room service was not up to your expectations. Please rest assured that your comments have been escalated to the concerned departments for review, and we shall reinforce service training to ensure that guest experience will not be compromised under any circumstances. We are glad to know that you have had a pleasant breakfast with us and we shall keep up the quality and variety of our daily breakfast buffet for our guests all over the world. Once again, thank you for your feedback, which is surely the fuel for our service improvement. If travel brings you back to Hong Kong, please contact our guest relations team in advance and allow us another chance to welcome you again in the future. With warmest regards, Maness Tse Director of Guest Experience Sheraton Hong Kong Hotel & Towers
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Ruby Y wrote a review Jan 2024
2 contributions
I had my birthday staycation with my girls on 21-22 Jan . The check in queue was long and took me a while to get checked in. But I m thankful that the front desk lady named Hailey Yeung was very friendly and patient in assisting me with the check in process and arranged the room for me immediately and explained to me the membership benefit .
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
FionKaris wrote a review Jan 2024
Singapore, Singapore32 contributions18 helpful votes
This was the most horrible stay we had ever experience with the Marriott group. We have book the club access for this stay. Before the arrival we would like to shorten the stay after knowing that the club floor is on renovation. Was declined as it was been told the hotel is full. We were puzzled as we have reserved the room in advance how can it be as we are not extending but shortening. And the call centre agent told me too that it shouldn't be any issue. Thereafter some email exchange Joyce from the reservation team has accord to the change and made clearly is only one time exemption. Upon arrival, we are at the long queue which not suppose to as all the club access should have a special counter even the club is on renovation. we went to the high tea hour, the food was horrible, the cracker has gone soft, the taste was not even there. the area is so cramp and was to set up just to have the club facility. Upon check in, the room was like having some drilling right above us. we thought it will be go away but it lasted till 1am+++ until we called the front desk. The duty manager checked and told us that it was guest upstairs that is making the noise. But this is really absurd as right after we feedback, it went total silence. The next morning, we checked on the lift directory, 16 floor is the club house and i remember clearly there was no any room at the club house the last stay we had in 2018. we was also put on the very long waiting at least 45 mins -1 hour for breakfast as there is no club access breakfast. By the time we are in there most of the food has almost finish. We were really disappointed with the kind of service that was provided with the high charges.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The club floor is on renovation and I would not recommend the club access. The turn 1 small part...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Jacki Mak, Guest Services / Front Office at Sheraton Hong Kong Hotel & Towers
Responded 15 Jan 2024
Dear FionKaris, Thank you for taking your precious time to share your stay experience with us. Guest experience is our utmost concern, and we sincerely apologize that your experience was not up to expectations. Your valuable comments and feedback have been shared with related teams for immediate rectification to ensure that our guest experience will not be sacrificed. We are excited to unveil the opening of the renovated Sheraton Club Lounge exclusive for club floor guests later this year. Should travel bring you back to Hong Kong, please allow us another chance to welcome you again for a pleasant stay in the future. With warmest regards, Jacki Mak Director of Front Office Sheraton Hong Kong Hotel & Towers
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Parigne2016 wrote a review Jan 2024
Basel, Switzerland70 contributions59 helpful votes
I stayed for a fortnight over Christmas and New Year in a refurbished room facing HK Harbour. The view is truly magnificent.  The room was serviced daily on a superficial level. Dust collected. The sound proofing could be better especially when it comes to the piping which is very noisy especially at night. On a minor note: There is no turn down service as one would expect in a 5* hotel.  I am not even sure there is room service. There is no menu of any sort in the room and the mini bar remained empty. Water was left on a daily basis though and the courtesy tray replenished. As for the lobby, it is old and tired looking and in desperate need of modernization. It is really not conducive to spending time. I did not use the restaurant as It just did not seem appealing and looked as tired as the rest of that floor. The actual concierge desk in the lobby is not occupied and you are requested to go to the drafty ground floor where the concierge (?) has to deal with the suitcases of arriving and departing customers so you might have to wait for a long time for any  advice you might need. There is no customer service whatsoever. I find it hard to recommend this hotel despite its excellent location. I will not be staying here again. 
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Sheraton Hong Kong Hotel and Towers, Marketing at Sheraton Hong Kong Hotel & Towers
Responded 8 Jan 2024
Dear Parigne2016, Thank you for taking the time to let us know about your experience while staying with us. Your experience of stay was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Kozen Tsang Assistant Director Of Front Office
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Harold wrote a review Dec 2023
Kaohsiung, Taiwan2 contributions3 helpful votes
I’ve stayed at different Sheratons with no regrets so far. This one is extremely well located, modern, friendly staff and offers a varied breakfast. The a la carte menu is really good and the prices are reasonable. We wanted some chicken nuggets for our daughter but they were not in the menu. The chef himself told us he was going to make some just for her. That’s awesome. My only complain about this hotel: it’s unbelievable cold, everywhere! Specially the lobby and the restaurant.
Read more
Date of stay: April 2023Trip type: Travelled with family
Room Tip: The hotel is cold. One of the entrances is not stroller friendly.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Keaton P wrote a review Dec 2023
San Diego, California6 contributions1 helpful vote
We stayed here 4 nights and enjoyed our stay. The location was perfect for walking to the local area attractions and mall. The metro can be accessed from the hotel outdoor. We had a harbor view room that was clean, convenient and newly remodeled. The staff were all nice and professional. My only issue was that it was not convenient for dining options because the pricing was outrageous. We paid about $185 USD for a dinner buffet for 2 on our first night. That’s more than an elaborate Las Vegas buffet! The selection was limited and we were told they were out of some items. Fortunately, it was easy to find other options nearby or on our touring of the city.
Read more
Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Peter L wrote a review Nov 2023
Stockholm, Sweden29 contributions54 helpful votes
I have for many year visit the sheraton tower in kowloon. The top bar have the best view in Hongkong but that is all- do not order food or any drinks the food is not good as for the drinks as well. I order a gin and tonic and the tonic have no gas ,when I pointed it out they say Thanks for the information . So just order a beer and enjoy the view.
Read more
Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Sheraton Hong Kong Hotel and Towers, Marketing at Sheraton Hong Kong Hotel & Towers
Responded 3 Dec 2023
Dear Peter L, Thank you for taking the precious time to share your recent experience with us. Guest experience is our utmost concern, and we regret that your experience was not up to expectations. Please rest assured that your feedback has been shared with related teams for service rectification. If travel brings you back to Hong Kong, please allow us another chance to welcome you again at Sky Lounge for a pleasant experience with a magnificent view in the future. Kind regards, Pietro Padova Director of Food & Beverage
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Gary L wrote a review Nov 2023
Singapore, Singapore385 contributions151 helpful votes
Location a plus. Service a double plus, the lounge for elite members on the 16th was under renovation, so it was relocated to the 2nd floor. There were no more free shuttles from hotel to the airport express station. However, a cab ride was less than HK$300 and took 25mins when we took it at 8.30am.
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
sbp0713 wrote a review Nov 2023
Evanston, Illinois156 contributions97 helpful votes
This is a very nice redone…old hotel with an excellent location. We did not try the food but had a brand new killer harbor view room. I can’t stress the great location enough…or the excellent staff!!!
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Can’t beat harbor view!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Previous
123456
Not the right property for you?
There are more places to choose from in the Hong Kong area.
PRICE RANGE
AU$371 - AU$464 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton hong kong hotel and towers, hong kong sheraton
LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District / Tsim Sha Tsui
NUMBER OF ROOMS
782
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

SHERATON HONG KONG HOTEL & TOWERS: 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Sheraton Hong Kong Hotel & Towers
Which popular attractions are close to Sheraton Hong Kong Hotel & Towers?
Nearby attractions include Hong Kong Skyline (0.3 km), Bobby's Fashions Hong Kong Bespoke Tailors (0.3 km), and Empire International Tailors (0.3 km).
What are some of the property amenities at Sheraton Hong Kong Hotel & Towers?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Hong Kong Hotel & Towers?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Hong Kong Hotel & Towers?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Hong Kong Hotel & Towers?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Hong Kong Hotel & Towers?
Conveniently located restaurants include Kushiro, Twist & Buckle, and Yung's Bistro.
Are there opportunities to exercise at Sheraton Hong Kong Hotel & Towers?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Sheraton Hong Kong Hotel & Towers have airport transportation?
Yes, Sheraton Hong Kong Hotel & Towers offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Hong Kong Hotel & Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Hong Kong Hotel & Towers offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sheraton Hong Kong Hotel & Towers?
The staff speaks multiple languages, including English, Chinese, and Japanese.