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Sheraton Hong Kong Hotel & Towers

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#91 of 712 Hotels in Hong Kong
Certificate of Excellence
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Sheraton Hong Kong Hotel & Towers
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3,004 Reviews from our TripAdvisor Community

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Showing 2,181: English reviews
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Singapore
Reviewed 2 days ago NEWvia mobile

Spent one night in the hotel after a trip to the much better Sheraton in Macau, and the difference in quality is pretty telling. The room was small and I'd advise anyone with SPG Platinum status to go elsewhere, the lounge is a converted suite at the back of the hotel. The sky lounge however is quite decent in terms...

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Helpful?
Thank Michael T
New York City, New York
Reviewed 6 days ago NEW

Sheraton Hong Kong Hotel & Towers at the tip of Tsim Sha Tsui is a remarkable luxury hotel near Hong Kong's major attractions, including Hong Kong Cultural Center, Hong Kong Museum of Arts, Starr Ferry Pier, Kowloon-Canton Clock Tower, Hong Kong Philharmonic Symphony Hall, and Avenue of Stars. The hotel guests arriving from Hong Kong's international airport can use public...

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Helpful?
Thank Jae L
SHongKong, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Jae L, It's lovely to learn about your wonderful experience at the Towers Floor and we are appreciative of your useful travel tips for other TripAdvisor users. It is always our pleasure to hear from our happy guests and we are glad to know that you have made the most our convenient location. Definitely we will share your kind...

Chicago, Illinois
Reviewed 1 week ago

Comparing Service, location, rooms, and price, this is my favorite hotel in Hong Kong. Paying a little more for a towers executive level room is well worth it in my opinion. The restaurant choices and lounges are great as well. View from Skylounge is one of the best in HK. Awesome rooftop pool with decent fitness center.

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Helpful?
1Thank ruegeale
SHongKong, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear ruegeale, It is always a pleasure to hear from our happy guest and it is also wonderful to learn about your amazing Towers experience. Definitely we will extend your warm compliments to the team as recognition for their devotion to service excellence. On your next visit, please also visit Oyster and Wine Bar at the top of the Hotel,...

Buffalo, New York
Reviewed 1 week ago via mobile

PROS Standard edition Sheraton with a rather generic corporate feel above the attractive lobby attached to a Sogo department store. Excellent location at the beginning of famous Nathan Rd. in Kowloon. Subway station and other shopping malls are steps away. Great view of Hong Kong Island is available from more expensive rooms facing South. Our club level room on the...

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Helpful?
Thank Zodiac54
SHongKong, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Zodiac54, Thank you for choosing Sheraton Hong Kong and we are glad to know you have enjoyed the stunning harbour view as much as we do. Your comments on the lounges are well received and please rest assured that we will take that into consideration for our future development planning. Please also rest assured the land development project opposite...

Kuala Lumpur
Reviewed 1 week ago

As a platinum member, they were able to offer me an upgrade to a room with a harbor view. Room is clean, though it is a little dated. It is in a very convenient location in TST. Service is great and staff are courteous. Rooms do come with the new phones that you can take it out to make local...

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Helpful?
Thank sugimgoh
SHongKong, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear sugimgoh, We are truly grateful for your encouraging words and thank you for your lasting support towards SPG program. It always fills us with great joy to hear from our happy guests, we are glad that youhave enjoyed the stay with the spectacular harbour view from the room. Hope you have made the most of our convenient location and...

Taipei, Taiwan
Reviewed 1 week ago

I don't know where to start with this one. It wasn't the worst experience of my life, but it was pretty poor all the way through. To keep it short, the hotel is overpriced and service is poor. I realize Hong Kong is expensive, but I have stayed in many hotels at various price points, and the offering here is...

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Helpful?
1Thank jchanlifat
SHongKong, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear jchanlifat, Thank you for taking the time to let us know. We are glad that you enjoyed the warm croissant and the quality of our breakfast selection, a lot of guests told us the same. Hong Kong is a very competitive market and we always ensure we are priced accordingly. Glad that you met with our Executive Assistant Manager...

Reviewed 1 week ago

Fantastic location for both views and accessibility to shopping centres the MTR and the stunning harbour. The staff were friendly and most helpful with no request to much trouble. Our room on the 17th floor had a magnificent view of Hong Kong harbour and was quiet, comfortable and each day was cleaned and serviced with detail. We enjoyed the New...

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Helpful?
Thank Sandra A
SHongKong, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Sandra A, Thank you for choosing Sheraton Hong Kong and it is our pleasure to know that you have had a memorable New Year Celebration with us. We are always proud of the stunning harbour view with the spectacular fireworks from our rooms. We are also glad to know that you have made the most of our convenient location,...

Sydney, Australia
Reviewed 1 week ago via mobile

Went here for 5 nights over Christmas thinking i'd have a quiet christmas but i didn't know HK people do Christmas more than Sydney. Area around the hotel is nice. It's close to the avenue of stars and the glorious view of hk island. it's near LKF station and the ferry to the island. The Hotel itself is nice but...

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Helpful?
Thank Nick M
SHongKong, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Nick M, Welcome back to Hong Kong! We are glad to know that you have a memorable Christmas celebration with us and and it is also wonderful to know that you love our stunning harbour view from the room which is an all time favourite among our guests. We would definitely share your kind words with the team, hope...

Reviewed 2 weeks ago via mobile

It's taken a while to write my review as I've been very busy but what a place. On arrival we were upgraded to the penthouse suite and it was incredible. Cannot rave enough about the staff. Every single staff interaction from check in, to housekeeping to breakfast servers was impeccable and faultless. I did not want to leave! Thank you...

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Helpful?
Thank Philmar501
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Philmar501, It is always a pleasure to hear from our happy guest and it is also wonderful to learn about your amazing experience at our Penthouse Suite. Thank you very much for your warm compliments and I will definitely share your kind words with the team as recognition for their devotion to service excellence. We look forward to hosting...

San Francisco, California
Reviewed 3 weeks ago

Convenient location with friendly staff, hotel is well equipped in central TST close to the MTR Tsim Sha Tsui station. If arriving from HKG Airport, take Airport Express to Kowloon station then transfer to local taxi for a quick 5minute ride to the hotel. There is a hotel shuttle available but schedule times may be inconvenient if you have baggage...

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Helpful?
Thank Benjamin L
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Benjamin L, Thank you for taking your precious time to share the review with us and we are truly thankful for your warm compliments. We are glad to know that you have made the most of our convenient location and you have enjoyed the afternoon tea with panoramic view of Victoria Harbor at Sky Lounge. The team and I...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: $260 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Travelocity, Expedia, Hotels.com, Agoda, Ctrip TA, Priceline and Cheap Tickets so you can book your Sheraton Hong Kong Hotel & Towers reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers
Hotel Style:
#23 Spa Hotel in Hong Kong
#51 Business Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#62 Family Hotel in Hong Kong
#78 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hong Kong Hotel & Towers staff and other travellers.
28 questions
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Questions? Get answers from Sheraton Hong Kong Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive Club Room with harbor view”
  • Night view from an Executive Club Room: Hong Kong Cultural Center & World Financial Center
  • View from an Executive Club Room (16th floor): Hong Kong Cultural Center & World Financial Cente
  • View of Harbor from room
 of 5 bubbles 476jael, 20 Feb 2017 | Read review
“17th floor, Harbour view”
 of 5 bubbles , 14 Feb 2017 | Read review
“Corner suite has a large living room but the king suite has a half restroom next to the living room so it provides an added bathroom.”
  • King Suite Bathroom with separate shower and tub
  • King Suite
  • King Suite Living Room and separate bedroom
 of 5 bubbles 391benjaminl, 5 Feb 2017 | Read review
“stay on the SPG floor if you can”
 of 5 bubbles maryk685, 1 Feb 2017 | Read review
“16th floor give club access and great harbor views”
 of 5 bubbles seethissidequick, 30 Jan 2017 | Read review
5 of 5