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Island Pacific Hotel

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#91 of 701 Hotels in Hong Kong
Certificate of Excellence
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1,593 Reviews from our TripAdvisor Community

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Showing 951: English reviews
Portsmouth, United Kingdom
Reviewed 6 days ago NEW

Stayed here for 2 nights with my wife. From the A10 airport bus walk literally 50 metres to the entrance and up the escalators. Nice cosy feel inside the hotel. Maybe the lift was a little long waiting as 2 different lift routes but overall its not something to put as a negative. Great 1 for 1 in happy hour...

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Helpful?
Thank aaron l
Bonnie_Lau_IPH, General Manager at Island Pacific Hotel, responded to this review

Dear aaron l, Thank you for such a detailed review and the perfect rating which is very encouraging. I am glad to hear that you have enjoyed friendly and helpful services during your stay. Please rest assured that I have shared your comments with the team and we will continue with our best endeavours in providing quality service to our...

Petaling Jaya
Reviewed 1 week ago

Even though you have to walk quite a distance to the nearest MTR station, the hotel provides free scheduled shuttle services to various attractions and places of interest which is very convenient. The staff are very helpful too. They are willing to go the extra mile to serve you. Rooms are nice and comfortable. They even provide free mobile phone...

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Helpful?
Thank NadiaKamardin
Bonnie_Lau_IPH, General Manager at Island Pacific Hotel, responded to this review

Dear NadiaKamardin, Thank you for staying at Island Pacific Hotel and taking the time to post a review. I am glad to hear that you have enjoyed friendly and helpful service from our teams during your stay. Please rest assured that I have shared your comments with the team and we will continue with our best endeavours in providing quality...

Reviewed 1 week ago

I have stayed at the Island Pacific many times and keep coming back for reasonable prices, particularly if you book in advance and very clean rooms with nice views. The public rooms are very pleasant, staff is efficient and helpful if not particularly friendly. The rooms vary in quality, some are dated. Bathrooms could be upgraded. The location is good,...

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Helpful?
Thank Margaret C
Bonnie_Lau_IPH, General Manager at Island Pacific Hotel, responded to this review

Dear Margaret C, Thank you for staying at Island Pacific Hotel and taking the time to post a review. I am happy to hear that you have enjoyed the services and the distinctive neighbourhood of the hotel, which many guests found it unique and authentic. With regard to your constructive comments on the guestroom and bathroom, me and my team...

Melbourne, Australia
Reviewed 1 week ago via mobile

This hotel was very clean, had fantastic views of the sky scrapers, stunning pool / gym area. Close to the K circle 24/7 convenient store, metro train station is only a 2 minute walk from the hotel too. Also finding a taxi is difficult from the hotel so it's best to walk to the main road and hail one from...

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Helpful?
Thank Rosie A
Bonnie_Lau_IPH, General Manager at Island Pacific Hotel, responded to this review

Dear Rosie A, Thank you for such a detailed review and the perfect rating which is very encouraging. I am glad to hear that you have enjoyed friendly and helpful services from us during your stay. Please rest assured that I have shared your comments with the team and we will continue with our best endeavours in providing quality service...

London, United Kingdom
Reviewed 2 weeks ago

I stayed at the Island Pacific for one night and was disappointed at the quality of the room for the amount I paid. The room didn't look likes the website photos. The decor was tired, it needed a lick of paint as it looked grubby and dirty and the bathroom was in need of replacing and the extractor fan in...

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Helpful?
Thank Richard463
Bonnie_Lau_IPH, General Manager at Island Pacific Hotel, responded to this review

Dear Richard463, Thank you for staying at Island Pacific Hotel and taking the time to post a review. I am happy to hear that you have enjoyed and the distinctive neighbourhood of the hotel, which many guests found it unique and authentic. With regard to your constructive comments on in-room facilities, me and my team will certainly look into this...

A TripAdvisor Member
Level Contributor
3 reviews
2 helpful votes
Reviewed 2 weeks ago via mobile

The hotel offers the booking, then changes conditions. We booked the room for ten days in December with only the credit card number confirmation. In a couple of days the hotel demanded all of the amount of stay to be written off. This condition appeared only after we booked the hotel. Of course we refused. The hotel cancelled our booking...

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Helpful?
Thank A TripAdvisor Member
Bonnie_Lau_IPH, General Manager at Island Pacific Hotel, responded to this review

Dear Sirs, Thank you for choosing Island Pacific Hotel. With regard to your constructive comments on booking issue, me and my team will certainly look into this area for improvement. May we look forward to welcoming you back again in the near future. Warm regards, Bonnie Lau

Paris, France
Reviewed 3 weeks ago

We tried to contact the hotel for 4 days in a row, but were unable to get in touch with them via e-mail, phone or even when we sent someone by the hotel to ask on our behalf. In the end they canceled our booking when we were on our way to Hong Kong and upon arrival there was no...

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Helpful?
1Thank Ruben d
Bonnie_Lau_IPH, General Manager at Island Pacific Hotel, responded to this review

Dear Ruben d, Thank you for choosing at Island Pacific Hotel. With regard to your constructive comments on our services, me and my team will certainly look into this area for improvement. Please accept our sincerely apology for the unpleasant experience you have encountered. May we look forward to welcoming you back again in the near future. Warmest regards Bonnie

Werribee, Australia
Reviewed 3 weeks ago

Been to Hong Kong previously so have some holiday experience there. Island Pacific is magnificently placed on Hong Kong Island. Is 4 star, our room had great views over harbour from 16th floor. 5 minutes from the brilliant MTR underground rail system, 2 minutes from the bus to take you to Stanley (a brilliant day with seaside restaurants and a...

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Helpful?
Thank Brett M
Bonnie_Lau_IPH, General Manager at Island Pacific Hotel, responded to this review

Dear Brett M, Thank you for such a detailed review and the perfect rating which is very encouraging. I am glad to hear that you have enjoyed friendly and helpful service from our teams during your stay. May we look forward to welcoming you back again in the near future. Warm regards, Bonnie Lau

Hong kong
Reviewed 29 October 2016 via mobile

Very good hotel if you are visiting Hong Kong on holiday or business. Staff extremely friendly and helpful and all with good English. Rooms fine although bathrooms a little dated. Didn't try breakfast but looked very good . Has a nice swimming pool and very usable gym. Location excellent and central with MTR (subway) stops minutes away and also convenient...

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Helpful?
1Thank Paul B B
Bonnie_Lau_IPH, General Manager at Island Pacific Hotel, responded to this review

Dear Paul B B, Thank you for such a detailed review and the perfect rating which is very encouraging. I am glad to hear that you have enjoyed friendly and helpful service from our team during your stay. May we look forward to welcoming you back again in the near future. Warm regards, Bonnie Lau

Reviewed 26 October 2016 via mobile

The view from the window was wonderful but the room was quite old and tired and in need of updating. We weren't allowed to use the pool in the rain (it's outdoors which you can't tell from the pic) which was a shame. The reception area is nice and the staff were really good. The rooms just aren't the standard...

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Helpful?
Thank Holidayz2101
Bonnie_Lau_IPH, General Manager at Island Pacific Hotel, responded to this review

Dear Holidayz2101, Thank you for staying at Island Pacific Hotel and taking the time to post a review. I am happy to hear that you have enjoyed the service and the distinctive neighbourhood of the hotel, which many guests found it unique and authentic. With regard to your constructive comments on guestroom and pool issues, me and my team will...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Gazing over the Victoria Harbour, the Hong Kong Island Pacific Hotel is the centerpiece of outstanding waterfront landmarks in West Central, offering a superb retreat from the hustle and bustle of the downtown. The Hong Kong Island Pacific Hotel is one of the major Hong Kong Hotels of the area and a proven favourite Hong Kong base for discerning business travellers. The 343 room hotel is only 5 minutes walk to Sai Ying Pun Station and offers easy access to the Central business district and is only 15 minutes away from The Hong Kong Convention and Exhibition Centre. Serving as a relaxing retreat from the hectic pace of life in this vibrant city, the hotel offers boutique style accommodation at an affordable rate in a luxury environment. One of the world's great harbour views can be enjoyed from 80% of the hotel's accommodation, and all rooms and suites are configured to enjoy the optimum level of natural daylight through floor to ceiling windows. Plus, enjoy free WiFi access at our hotel. ... more   less 

Additional Information about Island Pacific Hotel

Address: No.152 Connaught Road West, Hong Kong, China
Region: China > Hong Kong > Sai Wan
Price Range: $126 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Island Pacific Hotel 3.5*
Number of rooms: 343
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Expedia, HotelTravel.com, Priceline, Odigeo, HotelsforEveryone, Travelocity and Ctrip TA so you can book your Island Pacific Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Island Pacific Hotel Hong Kong
Hotel Island Pacific
Hotel Style:
#37 Best Value Hotel in Hong Kong
#66 Business Hotel in Hong Kong
#68 Family Hotel in Hong Kong
#68 Romantic Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Island Pacific Hotel staff and other travellers.
36 questions
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Questions? Get answers from Island Pacific Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“upper floors have great views”
 of 5 bubbles margaretcU554BX, 27 Nov 2016 | Read review
“Bay views are available”
 of 5 bubbles brettm214, 12 Nov 2016 | Read review
“Good view of the ferry !”
  • Chargers for your convenience and the handphone wih free internet usage
  • Good pillows, good beds, good lightings, good tv, good wifi
 of 5 bubbles qingyun59, 20 Sep 2016 | Read review
“We enjoyed our sea/harbour facing room”
 of 5 bubbles Muggins01, 25 Aug 2016 | Read review
“Higher Sea front facing room gives view of Hongkong skyline”
 of 5 bubbles amitguptaz, 21 Aug 2016 | Read review
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