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Grand Hyatt Hong Kong

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Traveller (2071)
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Panoramas (54)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Grand Hyatt Hong Kong is located along the waterfront of Hong Kong Island commanding views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 542 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Marina View
Luxury
HOTEL CLASS
Hotel links
Visit hotel website
Special Price:Members Get Up To 20% Off
Hotel packages

Location

Full view
Neighbourhood
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
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3,381Reviews
2,896Photos
53Q+A
100Room tips
Traveller rating
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Popular mentions
Stayed here in Feb 2019, for a business trip. As you arrive, the doormen and bellmen are very polite and extremely helpful. They get your bags right away. Early check-in didn’t hurt the rating either. I was in a Deluxe Room, with a spectacular Harbour view...and I absolutely
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Response from ghhkmgnt, Hotel Manager at Grand Hyatt Hong Kong
Responded yesterday
Dear Tushar C, Thank you for choosing to stay at the Grand Hyatt Hong Kong during your recent business trip and also for sharing your experience on TripAdvisor. We are most pleased to learn that both your stay and dining experience was an enjoyable one, and you loved our room that has beautiful view of the Hong Kong skyline. We have also taken note of your comment regarding the electric blind controls and would like to apologize for the inconvenience caused. Your feedback is extremely important to us which allows us to perfect ourselves and satisfy our guests like your goodself. Thank you for your kind compliments on the service provided by the team and we are eagerly looking forward to your next visit. Best regards, Rike Erdbrink Hotel Manager Grand Hyatt Hong Kong
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Hotel's Favourite
This hotel exceeded all expectations, very welcoming, efficient and friendly staff. Super clean, great pool area with kids playground. Food and service in the executive lounge was superb with probably one of the best views in Hong Kong. The Chinese restaurant was also very
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Response from ghhkmgnt, Executive Assistant Manager - Rooms at Grand Hyatt Hong Kong
Responded 26 Jul. 2018
Dear Seashore987654321, Thank you for choosing to stay at Grand Hyatt Hong Kong and also for taking the extra time to post a review of your experience on TripAdvisor. We are very happy to learn that you enjoyed your stay and we have delivered you with an experience that exceeded your expectations. Your kind words of recognition complimenting on our recreational facilities on 11/F, Grand Club Lounge, One Harbour Road Chinese Restaurant, room with stunning view of the Victoria Harbour and the service from the team are highly appreciated. It has been our pleasure having you as our guest and we look forward to welcoming you back very soon. Best regards, Winnie Lee Executive Assistant Manager – Rooms Grand Hyatt Hong Kong
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If you don't mind your hotel room temperature at 21C, this in an excellent hotel. Unfortunately for us, we were in Hong Kong in January with 18C outdoors daytime and this hotel doesn't seem to have heat, only AC. We set it to maximum, 26C, but it had never risen above 21C. It
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Response from ghhkmgnt, Hotel Manager at Grand Hyatt Hong Kong
Responded yesterday
Dear JN217, Thank you for taking the time to post your review and we are most pleased to read your compliments on the cleanliness and layout of our guestrooms. We are deeply concerned to learn of your feedback regarding the temperature setting in rooms and some of the hotel’s public areas. Please accept our most sincere apologies for the discomfort this may have caused. Your feedback is extremely important to us and has been shared with the team to review and make necessary improvements as it is our aim to continuously strive towards improving ourselves to provide a pleasant experience for our guests. We remain disappointed in our failure to meet your expectations and sincerely hope you reach out to us on your next visit, to give us the opportunity to provide you with a better experience. Best regards, Rike Erdbrink Hotel Manager Grand Hyatt Hong Kong
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Our whole stay has been a joy. The rooms are fairly large for HK standards and are very nicely decorated with nice fittings and details. Very nice and comfortable beds/mattresses as well as pillows! You have a Nespresso machine in the room along with some wonderful tea. The
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Review collected in partnership with Hyatt Hotels
Response from ghhkmgnt, Hotel Manager at Grand Hyatt Hong Kong
Responded yesterday
Dear Marios T, Thank you for choosing to stay at Grand Hyatt Hong Kong and for taking the time to post this lovely review. We are very happy to hear that your recent stay was an enjoyable one and the experience was enhanced by the comfort of our well-equipped room and the service extended by the team. We are also glad that the little gestures we prepared in celebration of your son’s birthday has delighted you. It has been our pleasure having you and your family in the hotel and we look forward to welcoming you back for several more memorable experiences. Best regards, Rike Erdbrink Hotel Manager Grand Hyatt Hong Kong
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The view of the firework from my room was fantastic. Scott and team (Leo and Maggies) from the Grand Club was attentive, professional, and personal. It was amazing. The attention that the Hotel spent to create a unique local experience for the travellers makes our family feel
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Review collected in partnership with Hyatt Hotels
Response from ghhkmgnt, Hotel Manager at Grand Hyatt Hong Kong
Responded 3 days ago
Dear KinKwong, Thank you for taking your precious time to post a review of your stay at Grand Hyatt Hong Kong. It is a real delight to hear that the attentiveness and professionalism exhibited by the team has provided you with a homely experience. We will certainly share your words of appreciation with the team in particular Scott, Leo and Maggies encouraging them to continue their passion to drive service excellence. Thank you for recommending our hotel to other travelers on TripAdvisor and we look forward to seeing you in the not so distant future. Best regards, Rike Erdbrink Hotel Manager Grand Hyatt Hong Kong
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123456221
No. All club rooms are on the top 4 floors and have different lift to arrive. The plateau King room with terrace has no access to club. But maybe you can check with hotel to request an upgrade.
0 votes
Sorry, don't know. Try their free phone booking number. They should be able to ascertain that for you.
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12345611
"Get a room with a Harbour view...totally worth it if you plan to spend any time in the room."
"harbour view rooms on floors below 22d have convention center roof blocking the view."
"Ask for room with view of Kowloon, very spectacular at night"
"High Floor Corner Suite, Harbour View, Club Access"
"rooms facing the garden are quieter, but view is nicer facing the harbor"
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12345620
PRICE RANGE
USD 288 - USD 669 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt hong kong hotel hong konghyatt hong konghong kong grand hyatthong kong hyatt
LOCATION
ChinaHong KongSouthorn PlaygroundHong Kong IslandWan Chai / Causeway Bay
NUMBER OF ROOMS
542
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