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Grand Hyatt Hong Kong

Traveller (1990)
360
Panoramas (54)
Traveller (1990)
360
Panoramas (54)
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Overview
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No.1 Harbour Road Wan Chai, Hong Kong China See on map
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Additional information
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Offers from Grand Hyatt Hong Kong
Offers & Announcements:Members Get Up To 20% Off
Hotel packages
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Rooms
2 Dec.3 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(2,504)
Traveller rating
  • 2,289
  • 730
  • 161
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  • 36
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Passenger23260325260
10
Reviewed yesterday
I have the privilege of staying at this exceptional property once a year and each visit exceeds my prior visits - from the immaculate rooms, incredible amenities to the outstanding staff all of my needs are met and then some.
Review collected in partnership with Hyatt Hotels
Thank Passenger23260325260
Response from grandhyatthongkongLC, General Manager at Grand Hyatt Hong Kong
Responded yesterday
Dear Passenger23260325260, Thank you for choosing to stay at Grand Hyatt Hong Kong and also for spending time to share your experience. It gives us immense joy to hear that our room, extensive range of amenities and outstanding service from the team deserved your great review. It was indeed our privilege to have valued guests like yourself who are so appreciative of our efforts and we look forward to creating several more memorable experiences for you. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
Colin M
10
Reviewed yesterdayvia mobile
Many thanks for the wonderful time we had staying in your hotel! From the moment we arrived we were warmly welcomed and made to feel at home.

The hotel is in a great location, and has fantastic rooms and facilities, and a relaxing and enjoyable outdoor environment around the pool.

We also enjoyed the Club Lounge, and in particular would like to highly commend the exceptional service from the tireless staff.

Congratulations to all of the Grand Hyatt HK team on the outstanding service and luxurious hotel!
Thank Colin M
Response from grandhyatthongkongLC, General Manager at Grand Hyatt Hong Kong
Responded yesterday
Dear Seaside43906642221, Thank you for taking your precious time to leave an awesome recount of your stay at Grand Hyatt Hong Kong. It is a great delight to know that your stay began with such a warm arrival experience and all our services and facilities have continued to impress you throughout your stay. Thank you for your perfect rating on TripAdvisor and we look forward to welcoming you “home” in the not so distant future. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
Michele A
50
Reviewed 2 days ago
I have stayed at this hotel twice now, each time for a week.
I cannot tell you how comfortable it is. The service is exceptional, the food divine. Hong Kong is a crazy, busy, hot, and vibrant place. I travel there for work.
This hotel, the comfort and the service it brings, makes the trip the success it needs to be.
I cannot fault the hard-working staff, the attention to detail, and the food...oh yes, that food! Amazing.
The staff remember your name, what you like to drink, and what you are interested in.
I actually had to see a doctor whilst I was there this time (nothing to do with the hotel I might add), they sorted it in minutes, and could not do enough for me, asking how I was feeling every day.
This place is a sanctuary. The only place for me to stay in Hong Kong.
Thank Michele A
Response from grandhyatthongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 2 days ago
Dear Michele A, Thank you for taking your precious time to share such a lovely review on TripAdvisor. It gives us great joy to hear that this was another pleasant stay, and most significantly it is the personable and attentive service from the team that made your experience with us so special. Your recognition of our works and efforts is truly appreciated. Thank you for choosing the Grand Hyatt to be your preferred hotel in Hong Kong and we look forward to several more opportunities of having you as our guest. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
shannonp0909
London, United Kingdom
167
Reviewed 5 days ago
It’s an absolutely gorgeous 5* hotel with great rooms, service, food and views! The pool is amazing too. My company host an event there each year and couldn't ask for a better venue. You can check out my guide to Hong Kong if you click on my profile x
Thank shannonp0909
Response from grandhyatthongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 4 days ago
Dear shannonp0909, Thank you for taking your precious time to share an experience of your stay at Grand Hyatt Hong Kong. It gives us great joy to know that your experience of all our services, facilities, restaurants and room with view overlooking the iconic Victoria Harbour has earned your 5-star rating. Thank you once again for your perfect rating on TripAdvisor and we look forward to welcoming you back in the nearest future. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
Pauline P
Canada
10
Reviewed 5 days ago
We went there as a family on a business plus pleasure trip. Overall its well situated next to the convention center which is a major plus but it is heavily trafficked and noisy all the time! Otherwise location is a bit remote from other central areas you need to be at in HK. At night there seems to be a constant night club going all the time and by day there is non stop construction noise. Not great if you are in the executive suites and paying almost $1000 a night and having to get up early each day for meetings. Rooms are small but that is HK. Well appointed and beds that are comfy except for the rollaway! Terrible quality! We got bruises for sleeping on the rollaway! Service is excellent so it's kinda hard to be upset at the people. But Hyatt can do a lot more for comfort and rest. That is why is only a true 3.75 maybe a 4 out of 5.
Review collected in partnership with Hyatt Hotels
Thank Pauline P
Response from grandhyatthongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 4 days ago
Dear Pauline P, Thank you for considering the Grand Hyatt for your recent trip to Hong Kong and also for taking the time to connect with us on TripAdvisor. We are very happy to hear that our proximity to the Hong Kong Convention and Exhibition Centre has been ideal for you and most significantly it is the service from the team that has impressed you the most. We have also noted your feedback regarding the discomfort caused by the rollaway and would like to extend our most sincere apologies for failing to meet your expectation. Your feedback is extremely important to us as it is our aim to understand guest needs and constantly strive to provide an experience as defined by our valued guests. Thank you once again for sharing your views on how we could work towards meeting your expectation and would truly cherish the opportunity to welcome you back for an overall better experience. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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About
Description
Grand Hyatt Hong Kong is located along the waterfront of Hong Kong Island commanding views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 More minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 542 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Wheelchair Access
Beachfront
Free Parking
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Spa
,
Family
,
Romantic
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Spa
,
Family
,
Romantic
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
542
Price range
USD 289 - USD 728 (Based on Average Rates for a Standard Room)
Also Known As
Grand Hyatt Hong Kong Hotel Hong Kong
,
Hyatt Hong Kong
,
Hong Kong Grand Hyatt
,
Hong Kong Hyatt
Location
China > Hong Kong > Wan Chai / Causeway Bay / Hong Kong Island / Southorn Playground
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Spa
,
Family
,
Romantic
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
542
Price range
USD 289 - USD 728 (Based on Average Rates for a Standard Room)
Also Known As
Grand Hyatt Hong Kong Hotel Hong Kong
,
Hyatt Hong Kong
,
Hong Kong Grand Hyatt
,
Hong Kong Hyatt
Location
China > Hong Kong > Wan Chai / Causeway Bay / Hong Kong Island / Southorn Playground
Photos
Traveller (1,990)
Room & Suite (1,114)
Dining (330)
Pool & Beach (102)
Amenities (107)
Business Centre & Event Rooms (48)
Family and Play Areas (4)
Nearby
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of
Hong Kong Island. Filled with shops, malls and
restaurants, both areas are bustling with people –
tourists and locals alike. Causeway Bay has one of the
highest rents on the planet, and is a bit more
polished and modern than its Wan Chai counterpart.
Beneath the surface there is more than meets the eye –
find boutique stores in the above ground floors of
...More
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Nearby AttractionsSee all 1,543 nearby attractions
Hong Kong Convention and Exhibition Centre
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Questions & Answers
Ask a question
Rani M
1 October 2018|
Answer
Response from 007gao | Reviewed this property |
No. All club rooms are on the top 4 floors and have different lift to arrive. The plateau King room with terrace has no access to club. But maybe you can check with hotel to request an upgrade.
0
Votes
dinoice64
19 July 2018|
AnswerShow all 4 answers
Response from judithr597 | Reviewed this property |
Sorry, don't know. Try their free phone booking number. They should be able to ascertain that for you.
0
Votes
Room Tips
"I love the Club floor with the harbor view. Exceptional!"
476michelea
2 days ago
Read review
"Harbour view"
shannonp0909
5 days ago
Read review
"Get at least a Club room."
TheShis
6 days ago
Read review
"Harbour view"
Vanilli71
16 Sep. 2018
Read review
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