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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Looking for a place to stay in Hong Kong? Then look no further than The Kowloon Hotel, a quiet hotel that brings the best of Hong Kong to your doorstep.
The Kowloon Hotel offers guests an array of room amenities including a flat screen TV, air conditioning, and a refrigerator, and getting online is possible, as free wifi is available.
The hotel offers 24 hour front desk, a concierge, and room service, to make your visit even more pleasant. The property also features an on-site restaurant. Guests arriving by vehicle have access to valet parking.
For those interested in checking out popular landmarks while visiting Hong Kong, Kowloon Hong Kong is located a short distance from Tsim Sha Tsui Promenade (0.1 mi) and Central (1.1 mi).
While visiting Hong Kong, you may want to try some souvlaki at one of the nearby restaurants, such as Santorini Greek Restaurant or Olive, Greek & Middle Eastern.
Looking for something to do in Hong Kong? Hong Kong Skyline (0.2 mi), Victoria Harbour (0.3 mi), and Sky100 Hong Kong Observation Deck (0.9 mi) are some popular attractions that are within walking distance of Kowloon Hong Kong.
We’re sure you’ll enjoy your stay at The Kowloon Hotel as you experience everything Hong Kong has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, Chinese, Japanese, Korean
Location
No.19-21 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong China
Name/address in local language
The Kowloon Hotel
2,218 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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We stayed here for our first overseas trip as a mother and daughter. The deciding factor was the location, but it was also very convenient, with a direct connection from the hotel lobby to the subway (although it was closed at night), and we went to Disneyland two days in a row and it was comfortable. The rooms are often said to be small, so we chose a deluxe room and were able to open our suitcases without any problems. The room was cleaned every day, and when we returned, the amenities were as fresh as when we checked in. (Maybe the sheets were changed every other day?) The entire hotel was air-conditioned, so it was a little cold, and I thought I should have worn long-sleeved pajamas, but it wasn't too cold. It's an old hotel, so there were some inconveniences such as no outlets by the pillow, but there was a bathtub and the shower and hair dryer were powerful enough. The hotel entrance door was opened and closed by the staff. There were a lot of tourists from mainland China and it seemed like they were having some trouble checking in, so we had to wait a little, but my daughter, who was traveling abroad for the first time, was very happy, so I would like to use it again if I go to Hong Kong again.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although the facilities at The Kowloon Hotel are old, they seem to be well-maintained, and there was plenty of hot water in the bathtub. Breakfast at the hotel starts at 7am. There are many restaurants nearby, as well as convenience stores and supermarkets, so there are many options. ATMs and currency exchange were located within a few minutes walk, making it very convenient. Also, it was close to the departure point for the night scenic light tour, which was convenient for me as I was unfamiliar with the city of Hong Kong. Check-in was close to midnight, but it went smoothly. I was able to book a taxi for 7am in time for checkout.
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A reasonably priced hotel that has been around since the British era and is relatively well known among Japanese people.
In the past, I often wondered whether to stay at Kimberley or here lol
It's located behind the Peninsula, diagonally across from Salisbury.
There is a backstreet route that goes directly to the station, so it's very convenient if you use the MTR.
On the way out to the station, there is a very popular Japanese izakaya, so it's no problem if you miss Japanese food. It's quite delicious.
Depending on the room... it may be so compact that you have to open your suitcase on a glass desk.
There is almost no waiting time for the elevator.
The only disappointment was... there were a lot of Chinese guests during the Chinese New Year, and even though I came around 2pm, there was an hour-long queue to check in...
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worse hotel I ever stayed in HK in 12 years visiting: wifi in the room is horrible! You can’t call, or do anything because it keeps losing signal! The staff did nothing to solve the problem! I mean, if you can’t have internet working in the room is already ridiculous. Breakfast is horrible! Pancakes taste like fish, croassans/ danish are old, fried egg was raw, I can continue…I mean.. if they can’t even fry a egg you can figure. We request one glass of milk to mix with coffe and the staff didn’t want to give us!! We pay for 3 days breakfast but other 2 days we went outside.. The service is not very friendly / not wiling to help. We ask help to call taxi and explain the address to the driver, the staff only call taxi and told driver the general location but not help to explain address and we end up far away from real destination. We ask for 2 separated beds, but beds are 3 cm apart, it is too close so basically beds are not separated! The bathroom door is a glass door, so if you are looking to share room with a friend look for another hotel so you can have at lease some privacy using toilet! I do not recomend this hotel, there are much better options in HK!
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Date of stay: January 2023Trip type: Travelled with friends
Room Tip:If you need internet or share rooms go to other hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Martin Fung, Guest Services / Front Office at The Kowloon Hotel
Responded 12 Jan 2023
Dear Joana G. S , Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We were very concerned to read about the aspects of your experience that you expressed disappointment with. We take your comment seriously and therefore have reminded our team the importance of professional service and attitude. Training will also be reinforced to all front line teams to ensure excellent services to be rendered under any circumstances. Please accept my most sincere apologies for the inconvenience caused and we truly hope this single staying experience will not prevent you from staying with us again. Yours sincerely, Martin Fung Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Kowloon Hotel is well-located, with direct access to the Tsim Sha Tsui station from within the hotel, which is very convenient for getting around the city.
But, overall, our experience was extremely disappointing. We booked a "Superior Room - Queen Bed," but the bed was only 120 cm wide, not the standard 140 cm or 160 cm expected for a queen bed. Queen beds are typically 160 cm wide. While we understand the space constraints in Hong Kong, we paid for a four-star hotel with a queen bedroom, not a cage room. We had reserved the room for two adults and a toddler, but no one informed us that the bed would not be large enough.
Additionally, the bathroom was quite dirty and poorly maintained for a four-star hotel. The shower had functionality issues, the toilet seat was stained, and the water did not flush properly. The room was so small that there were no storage spaces, but fortunately, the bed was elevated, allowing us to store our suitcase underneath and use it as a makeshift dresser, sliding it in and out like a drawer.
We opted not to pay extra for an ocean-view room, knowing that such a view is blocked by the Peninsula Hotel across the street. However, our view was even worse, overlooking a noisy technical area filled with ventilation equipment.
Overall, our stay at The Kowloon Hotel was far from satisfactory
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Martin Fung, Guest Services / Front Office at The Kowloon Hotel
Responded 29 July 2024
Dear Razvan, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We will share with the management for further possible enhancement. Please accept our apologies for the inconvenience caused to you. We have already brought this up to the attention of the concern departments for reviewing their current procedure and rest assured that similar of such will not re-occur in the future. Yours sincerely, Martin Fung Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I chose this one because of its convenient location, having stayed there before. Check-in is still very crowded (I waited for about 50 minutes to arrive at the hotel around 14:00) and there are always queues at different times on different days, so even if you stagger your check-in time, it seems to take quite a while. When my husband made the Reservation, he told me that it was a commemorative trip, so there was an exchange: 'I'll give you a cake from the hotel, what time should I bring it?' and 'I'll take it today at around 21:00.' The assigned rooms seemed to be under construction right next to each other, and the sounds were reverberating. We returned to the hotel around 18:30 in the evening and still heard noises, so we had our room changed. So I was thinking that maybe the cake was forgotten, and then around 23:00 the phone rang, asking if I could take it now, my husband told me it would be good tomorrow, but a few minutes later it rang, and the hotel staff with the cut cake … did anyone eat cake at this hour? I told him I wanted him to do it tomorrow, but he said no and I was wondering if I could eat it tomorrow. Don't worry. I received it with the feeling that it was forced on me like this. The plate had the words Happy Anniversary on it, but the plate was missing an edge. I feel mocked for wanting to just give it away without thinking about the other person, and I have no qualms about serving a missing plate to a guest at a hotel. No one thinks anything of the person who put the cake on the plate, who wrote it, who brought it to us. I'm not angry. I think he'll probably stay here next time. I think it will be a better hotel if we improve on these points.
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Automatically translated
Date of stay: September 2024Trip type: Travelled as a couple
Room Tip:チェックインはめちゃくちゃ時間がかかることは諦めておいたほうがよい
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is very good and it's easy to get anywhere. You can go directly to the station from inside the hotel and get on the train without getting wet in the rain. The front desk can speak Japanese, which is very appreciated. The room was very clean and nice. There was a refrigerator and a safe, and the explanations were in Japanese, so it was very easy to understand. This time I had a double bed, but there were outlets on both sides of the pillow, which was easy to use.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The worst hotel I have ever stayed in! The staff are rude, the hotel room is so tiny you can just about get your suitcase in it. There is no seating area in reception so you have to stand about and wait for your airport transportation, you are not allowed to sit the coffee shop area as it’s closed. Avoid at all costs.
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Date of stay: January 2025Trip type: Travelled as a couple
Room Tip:Book another hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Martin Fung, Guest Services / Front Office at The Kowloon Hotel
Responded 2 weeks ago
Dear natalie_down, Thank you very much for your support and sharing your feedback with us. Please accept our sincere apologies for the inconvenience experienced during your stay. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations to ensure we deliver the utmost luxury experience for all our guests. Please accept my most sincere apologies for the inconvenience caused and we truly hope this single staying experience will not prevent you from staying with us again. Yours sincerely, Martin Fung Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like to express my appreciation to all the staff at Yichuangge, whether it is the receptionist, manager, or kitchen staff, they are all polite, enthusiastic and proactive in their work, making my family and I have a pleasant lunch. My husband, daughter and I went to the Kowloon Hotel Restaurant for a buffet lunch on February 7 this year. When we came to Japan that day, our plan was to have a meal at Victoria Peak. Since it was raining and we had our young daughter with us, my husband suggested having a buffet nearby in Tsim Sha Tsui. Since he was pressed for time, he randomly found a buffet at Kowloon Hotel at KKday and left a message on remark that it was our ninth wedding anniversary and he hoped to have a dessert plate with blessings written on it.
It was my first time to visit the Kowloon Hotel. When I arrived at the restaurant that day, my youngest daughter and I were carrying food. The staff greeted us politely and reminded the children to be careful, which made us feel very warm. These may seem trivial, but in the Today's catering service is really a sincere attitude towards guests.
I would like to especially commend Lydia, a staff member in black uniform. She sent us a dessert plate with blessings written on it. She was very particular and careful in taking many photos. She was also very polite and would laugh and chat with us, even though it was just a small talk. A few words, but these actions left a deep impression on us and gave us a happy celebration.
There was also a staff member in the seafood department. At that time, my little daughter wanted to eat crab sushi, but she didn’t see the sushi department staff. She took the initiative to ask us, knowing that there was no crab sushi outside, she didn’t just say there was no crab sushi, but she would go into the kitchen. See if there are any more, these are all the things that make me feel the enthusiasm of the employees towards the customers.
The catering service industry is often complained about and rarely praised, so I specially praise the hotel restaurant, hoping that they will know that their sincerity to customers is what we will see and feel, the food and service of Yichuangge The quality is very good, our family will definitely come back!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you’re planning for to stay at The Kowloon Hotel for your quarantine stay, beware of the below.
They are very reluctant to provide bottles of drinking water so be prepared that you have to get your own supplies.
If you’re planning to order deliveries, good luck, the longest i have waited for my delivery (from my food being dropped off at the hotel to being delivered to my room.) is 45 mins, and i called to chase twice.
Also hard liquor is not allowed and they will check whatever your friends are sending you.
Bring your own shampoo as you can’t foam with the Shampoo they provided.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip:Be prepared fo wait for deliveries, get your own supply of water and shampoo.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Martin Fung, Guest Services / Front Office at The Kowloon Hotel
Responded 11 July 2022
Dear Gladys L： Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We were very concerned to read about the aspects of your experience that you expressed disappointment with. We take your comment seriously and therefore have reminded our team the importance of professional service. Please accept my most sincere apologies for the inconvenience caused and we truly hope this single staying experience will not prevent you from staying with us again. Yours sincerely, Martin Fung Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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