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Regal Oriental Hotel

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Regal Oriental Hotel
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789 Reviews from our TripAdvisor Community

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Showing 657: English reviews
Bengaluru, India
Reviewed 5 days ago NEWvia mobile

Very very unfriendly and rude staff. Zero customer service. Very pathetic room service where the person taking the order and house keeping are outright rude and arrogant. Don't know if they are rude to all nationalities or only a select few!!! We made sure to bring our concerns to the manager there who came to us and gave us listening...

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Helpful?
2Thank neeths13
Quality_Care_Team, General Manager at Regal Oriental Hotel, responded to this review

Dear neeths13, I remain pretty much concerned with your review though it was after 5 months ago. The experiences you described must be very upset but it did not reflect our usual standards. I empathize with the discomfort you encountered and I apologize with the most sincere. I understand you should have a pleasant stay with us – this is...

Reviewed 6 days ago NEWvia mobile

The rooms are big enough considering hong Kong average. We were 4 and could fit in 1 room. The location so so...no mtr but bus service is good. There is Italian Pizza and restaurant and pub all inside hotel. Little Negative the room cleaning service. 4 people in room only 2 towels. I requested to provide but no way. Also...

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Helpful?
1Thank Giulia G
Quality_Care_Team, General Manager at Regal Oriental Hotel, responded to this review

Dear Giulia G, You are absolutely right that Regal Oriental Hotel is unlike any other with the bus connection to everywhere – over 40 routes are here! I trusted that you and your family enjoyed water-mouthing dining experiences in our Avanti Pizzeria and The China Coast + Pub on ground floor, right? Our Housekeeping Teams usually replenish guest amenities in...

Lancashire, United Kingdom
Reviewed 6 days ago NEW

Booked a superior double room (double bed) got put in a premier room ( half the size of a superior). When I complained it was not like the picture on the website they insisted it was a superior room and that if I wanted I could up grade to a deluxe room at extra cost, which I reluctantly did. when...

Review collected in partnership with RegalHotel.com
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Helpful?
1Thank grahamchan65
Quality_Care_Team, General Manager at Regal Oriental Hotel, responded to this review

Dear grahamchan65, Many thanks for posting a review and appreciating our cleanliness. We are updating all websites and aim to meet guests’ needs and likings as many as possible. We will look into the website you booked and our team will reinforce the progress for sure. Thanks for giving us a reminder and advice – I agree we are in...

Hong Kong, China
Reviewed 6 days ago NEW

Friendly staff in greeting the customers. This require initiation from the team to do this as this must come from the heart of the staff. It is a good Hotel to stay in, but the lift is a bit slow and not responding.

Review collected in partnership with RegalHotel.com
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Helpful?
Thank Patrick W
Quality_Care_Team, General Manager at Regal Oriental Hotel, responded to this review

Dear Patrick W, I totally agree with your views – our teams are so enthusiastic to make everything different and I am glad that you truly experienced it. We are undergoing guest lift enhancement project and I am sure this will be improved. Many thanks for your nice review. We love to have you back very soon. Best regards, Christoph...

Reviewed 1 week ago NEWvia mobile

We booked this hotel after reading all the mixed reviews. I travelled with my husband & 3 kids (14, 10 & 8). My room was on the 10th floor. Contrary to the reviews... the room was very clean.Bathroom was clean too. (My main concern). Check in was OK. People manning the Check in counters were so grumpy...but didnt let that...

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Helpful?
1Thank Kavita R
Quality_Care_Team, General Manager at Regal Oriental Hotel, responded to this review

Dear Kavita R, Yoyo really loves to pamper you all! She can’t wait for saying hello to you again and have a snap chat with you all when you return. Many thanks for taking time to share your experiences in TripAdvisor and our post-stay survey. I am sure that everyone here will keep delivering consistent service culture for your next...

Melbourne, Australia
Reviewed 1 week ago

Very clean nice rooms but if you plan to explore Hong Kong it is not as convenient as you may like. MTR is not in walking distance so you need to catch a bus to the station which is easy enough to do but adds to your travel time and is not very convenient.

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Helpful?
1Thank dowling5
Quality_Care_Team, General Manager at Regal Oriental Hotel, responded to this review

Dear dowling5, I am happy to read that you loved our rooms. Bus journey is always a BONUS – sitting on upper level of the bus and enjoying views of Hong Kong rather than passing through the tunnel. Just download the passenger-friendly bus apps and you can catch the bus on time – it really works! Please keep in touch...

Molnlycke, Sweden
Reviewed 1 week ago via mobile

This hotel offers good sleeping quality, some nice restaurants serving nice Asian food in the near area. Shopping mall also "next door". Definately a place worth to return to in case I don't need to stay in Hong Kong island.

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Helpful?
1Thank Tobias W
Quality_Care_Team, General Manager at Regal Oriental Hotel, responded to this review

Dear Tobias W, It sounds that you were busy on exploring in Kowloon City and enjoyed a good sleep in Regal Oriental Hotel! Did you also visit Kowloon Walled City Park? Just 5 minutes walk away from our property. This is definitely a relaxing place to breathe fresh air and to watch local people play chess and do Tai Chi....

Reviewed 1 week ago via mobile

I stayed here in July 2012. Well located hotel with very cooperative staff. Best breakfast spread out of all hotels I have stayed. Easy access to local market and food joints. Easy access to the public transport, just in front of the hotel. We really enjoyed the stay.

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Helpful?
Thank Hari V
Quality_Care_Team, General Manager at Regal Oriental Hotel, responded to this review

Dear Hari V, Wow! Your stay must be so impressive – much appreciated! I am so surprised and delighted to read your review after you have stayed with us since 2012. Yes, this is the way we are – many thanks for your praises and we will keep moving forward! We hope to see you again. Best regards, Christoph Szymanski

Taipei, Taiwan
Reviewed 1 week ago

No cotton buds, shaver, lotion in bath room. No shower curtain to prevent the water from spraying over to the bathroom floor. Cannot enjoy the view looking out the window because the window is not clear enough...

Review collected in partnership with this hotel
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Helpful?
1Thank liteh_chiu
Quality_Care_Team, General Manager at Regal Oriental Hotel, responded to this review

Dear liteh_chiu, Many thanks for your review. I am pleased to know that our products and services met your liking in overall. I would like to advise you that environmental sustainability and guest satisfaction are our long-term missions. Just tell us more about your preferences and we will assist whatever possible. We are scheduling a comprehensive window cleaning and I...

Reviewed 2 weeks ago via mobile

Love staying at the Regal Oriental when we stay in HK. The rooms are spacious and very clean, staff are always there to help you if needed. The bus stop just outside the hotel is great, so much nicer traveling on the bus because you get to see much more of HK. Kowloon City is also a great area lots...

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Helpful?
1Thank Julie L
Quality_Care_Team, General Manager at Regal Oriental Hotel, responded to this review

Dear Julie L, It is so terrific to receive your lovely words! You made a great trip with us and our neighborhood. Bus journey always broadens the view of this beautiful city – I really appreciate you enjoying it PLUS affordable and nice eateries are nearby – just a few minutes walk from our property. Many thanks for sharing your...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The only international standard hotel in the Kowloon East area, the Regal Oriental Hotel offers great convenience and value-for-money accommodations. International travellers appreciate the hotel's proximity to major shopping complexes, industrial districts, and scenic and heritage spots. Local visitors like the Regal Orienal's location in Kowloon City, well known for its vibrant cultural and historical background. Likewise, the area abounds with restaurants offering fantastic culinary delights for all. ... more   less 

Additional Information about Regal Oriental Hotel

Address: No.30-38 Sa Po Road, Kowloon, Hong Kong, China
Region: China > Hong Kong > Kowloon City
Price Range: $106 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Regal Oriental Hotel 4*
Number of rooms: 494
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, DerbySoft Ltd Shanghai HQ Supplier Direct, Travelocity, Agoda, Prestigia, Hotels.com, Hotel.de, HRS, Reservation Counter and Despegar.com so you can book your Regal Oriental Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Regal Oriental
Regal Oriental Hotel Hong Kong
Hotel Style:
#41 Best Value Hotel in Hong Kong
#87 Business Hotel in Hong Kong
#108 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Regal Oriental Hotel staff and other travellers.
62 questions
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Questions? Get answers from Regal Oriental Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Air conditioning was very noisy.”
 of 5 bubbles Mvanas, 28 Mar 2017 | Read review
“Try to get a room with a good view”
 of 5 bubbles Rugbychef, 26 Mar 2017 | Read review
“Deluxe room good enough same size as executive club”
 of 5 bubbles LTC_13, 24 Mar 2017 | Read review
“Good, but the breakfasts could be better.”
 of 5 bubbles Robbo201248, 13 Mar 2017 | Read review
“Just an Issue, we were upgraded to the executive floor, we were a group of family it was hard for us to take a bath due to the design of the bathroom. everyone is not comfortable. especially if we have visitors coming in to visit us. they cannot use the bathroom as well. I suggest you to put a frosting on the actual glass bathroom door. I hope you can take to consideration with our request to provide comfort for your guests. thank you! ”
 of 5 bubbles fnyw, 13 Mar 2017 | Read review
5 of 5