Regal Oriental Hotel
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Regal Oriental Hotel

in front of hotel
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Panorama of the Deluxe Double Room at the Regal Oriental Hotel
360
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窓の外は啓徳(カイタック)空港跡地。眺望はあまりよくありません
Room & Suite (311)

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About

3.5
#195 of 605 hotels in Hong Kong
3.5 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Regal Oriental Hotel is smoke-free hotel. The only international standard hotel in the Kowloon East area, hotel offers great convenience and value-for-money accommodations. International travellers appreciate the hotel's proximity to major shopping complexes, industrial districts, and scenic and heritage spots. Local visitors like the Regal Orienal's location in Kowloon City, well known for its vibrant cultural and historical background. Likewise, the area abounds with restaurants offering fantastic culinary delights for all. New Regulation on Disposable Plastic Products Starting on 22 April 2024, disposable plastic toiletries and in-room plastic-bottled water will no longer be provided in hotels for free. All Regal Hotels will supply eco-friendly alternatives instead. Meanwhile, we also highly encourage guests to bring their own toiletries.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Meeting rooms
24-hour security
Non-smoking hotel
24-hour check-in
24-hour front desk
Wifi
Happy hour
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Telephone
Bottled water
Clothes rack
Private bathrooms
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Classic
Quiet
Languages Spoken
English, Chinese

Location

No.30-38 Sa Po Road, Kowloon, Hong Kong China
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 78 out of 100
78
Hong Kong Intl Airport
28.2 km
See all flights
Shenzhen Airport
Lok Fu
13 minMass Transit Railway (MTR)
1,628Review88Q+A100Room tips

Reviews
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Detailed Reviews
Zutot wrote a review Jan 2020
Horley, United Kingdom677 contributions260 helpful votes
4.0 of 5 bubbles
Honestly we were out for so long each day, we were hardly at the hotel. It served the purpose of providing us with somewhere to keep our bags and rest our heads. Location wise is great. It's a short taxi ride into the centre or indeed there are busses a few minutes away which provide a speedy and cheap ride into town. If you download citymapper, you'll find it's really easy to navigate the city and its public transport system. In terms of the hotel itself, it's super basic. Nothing overly special about it. The room was clean, relatively spacious. Bare minimum they provide in terms of amenities. They provide free bottled water. No soap in the bathroom, which I've never seen before, although shower gel in the bath so you can lean over and use that if needed! Aircon, comfortable beds, TV...I mean not much else you need really. We didn't try any of the bars or restaurants as we opted to take advantage of the giant city and everything it has to offer instead. Overall, I recommend this place so long as you're not expecting any frills during your stay.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality_Care_Team, General Manager at Regal Oriental Hotel
Responded 5 Jan 2020
Dear Zutot, Happy New Year! Thank you very much to post your comment. First of all, I would like to thank you for choosing Regal Oriental Hotel in order to enjoy some days of relax in our beautiful City. Our hotel located in the district has intoxicating ethnic mix and an array of restaurants and convenient chain stores to choose from. The nearby Subway station will soon be completed and that moment will be more convenience then now. I take note of your comment about the soap in the bathroom and will share with the management for review. I look forward to welcoming you back soon. Best regards, Stephen Au General Manager Regal Oriental Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RAJESH SHAH wrote a review Apr 2021
1 contribution2 helpful votes
3.0 of 5 bubbles
I had booked the [Deluxe Room] Compulsory Quarantine Package at $780 a night for 21 days. The room was fantastic and Huge. Came with a nice bathtub. But the food was horrible. I had chosen Veg Food and Jain Food. The food was pathetic and tasted like made from ready to cook packet food and not made by any chef. And the hotel did not connect me to the chef too for taking request even though I was staying for 21 days.
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Date of stay: March 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Room Tip: Deluxe Rooms are good.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Care Team, General Manager at Regal Oriental Hotel
Responded 8 Apr 2021
Dear rajeshnshah, Thank you for your comments and compliment on our Hotel rooms. Regarding the food issue we are sorry the food we serve are not up to your standard. For sure there is no excuse on any shortfall, and we have brought out and review with Food team already. Once again thank you for your stay at Regal Oriental Hotel. Sincerely, Stephen Au General Manager Regal Oriental Hotel
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SimonCN2011 wrote a review Dec 2021
CAN110 contributions83 helpful votes
4.0 of 5 bubbles
It is a valuable for money quarantine hotel for the price that paid when compared to the hotel stays in the west. People booked various types of rooms in different rates with different expectations and it is understandable.

The hotel reservation e-mail responses were quick and handled in timely fashion.

The room, meals and services are better than expected, based on the past feedbacks in here. The room stayed was more modernized, quiet and clean. The TV control's batteries power were gone and the staff delivered them quickly, instead of standard two required, they brought in four.

It is true that you cannot control the room temperature as it is pre-set but you can turn it off during the rainy days to keep the room warner. In terms of cannot open the window for fresh air, it is subjective but there were past covid cases that wind can blew from one floor to another through open windows resulted in covid cases so this is something to think about.

Approx. 24 free bottles of drinking waters were there for you and any extra is about $10 each. There was a kettle for you to boil hot water if you prefer.

Meals were delivered according to the schedule time range. Several meal types and kept on rotating. Breakfast was usually cold and seems from external suppliers, preferred hot meals. Same kind of meals in different time could be in different quality, such as Fried rice could be one day very average without a lot substances and another day could be in good quality with different meats in it, may be one time from external supplier and another time made internally. On the special occasion, such as Christmas Day, you will find several large pieces of turkey in the meal which was very good.
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Date of stay: December 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
johnsey777 wrote a review June 2021
Hong Kong, China2 contributions
1.0 of 5 bubbles
This is one of the government hotels for Quarantine, < to be honest I thought they had bulldozed this place long ago , Well maybe they started and then decided to sell the rooms to lines someone's backpocket a lot.
I picked a suite at 33000 HKD for the 21 day stay,
The room was big, old probably redecorated ten years back, (probably also the last time they have cleaned the windows or curtains) not that there was a view it was on facing the back Local low economic housing , i couldn't even see the sky
besides from that the service is non existent, i know its quarantine but for the money i deserve some decent, staff were all rude and unhelpful, i gave up calling the front desk after a week it was a pointless way of getting u annoyed
All the food is served cold and not even worth opening even the fruit was old and crap, i was only given 7 coffee pod per 7 days for the machine and half was decaf they wont swap to regular, or even provide or sell you more, )
one extra set of sheets only , and the set on the bed had holes in it my feet used to catch. The wifi is also slow
I only survived on care package and my own wifi device to so i could get Apple tv up there channel selection had 3 English only
overall i could not picking this hotel ever especially for quarantine, though it was the only one in HK that was large and available when i had to book,
I'm Fully vaccinated (BionTech in HK) and negative on all of the 7 tests i had before arriving back to HK and the last 3 here , Im all for keeping the virus out but if you have to spend time in hotels of this quality they should be provided FOC, its not worth paying any more. AVOID AT ALLL COSTS
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Date of stay: May 2021
1.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Only if there is no other options or delay your trip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Care Team, General Manager at Regal Oriental Hotel
Responded 16 June 2021
Dear johnsey777, On behalf of our entire team, we appreciate your taking the time to share with us your comments on our service. Your evaluation of our service and constructive comments is greatly appreciated as without such observations, our team would not be able to improve on its performance. We are regret to hear that the attitude from Regal Oriental Service Team was not meet to our standard and your satisfaction. For sure there is a shortfall on it, rest assured thorough training will be conducted to the concerned area to avoid recurrence. Besides, we are sorry to hear that food is served cold during your staying period. In view of the issues that you have brought to us, we have taken them very seriously and made improvements. Our operations flow has been reviewed which we found that sometimes guests may not be aware of the food delivery and there has been possibility that the meal boxes had been cleared before CHP conducted the Nasopharyngeal Swab Test. Regarding this issue, enhanced training has been given to the team that we will try our best to make sure guests will get their meal boxes or outside food within 30 minutes. Moreover, with regard to the amenity replacement schedule by every 7 days, we shall mention more clearly the replacement arrangements on welcome letter upon check-in. Once again, please accept our sincere apologizes for the inconvenience this may have caused during your stay at Regal Oriental Hotel. In regards, Stephen Au General Manager Regal Oriental Hotel
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RAHUL LUTADE wrote a review Feb 2021
4 contributions1 helpful vote
1.0 of 5 bubbles
Food is horrible.
0/5

Limited bottled water provided (860ml per day) After that I was told to use bathroom tap water for drinking. No filter on the tap.
1/5

My customer service experience was bad.
(I had emailed the hotel before my arrival that because I am one person I would need one queen bed. The hotel gave me a room with two beds. 21 days with 2 beds in an already cramped space is not a good experience)
2/5

My room was dusty.
2/5

Amenities - Hotel refused to provide a microwave or some sort of food heating device. Room was equipped with only a kettle.
2/5

Windows could not be opened so there was no source of fresh air for 21 days.
0/5

Delivery system is illogical. No deliveries were allowed from food delivery apps or any other vendors. Only friends or family were allowed to drop packages between 5pm to 7pm only. Keep in mind food is horrible and bottled water limited.
1/5

For the money I paid room was spacious but that space was swallowed by the extra bed I was forced with.
1/5

Overall an absolutely horrible 21 days spend in the hotel. Not recommended at all. Much better options available in the same price range for quarantine purposes.
2/5
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Date of stay: February 2021
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Care Team, General Manager at Regal Oriental Hotel
Responded 2 Mar 2021
Dear RahulDlutade, Thank you for your email enquiry. On behalf of our entire team, we appreciate you taking the time to share with us your comments. Your evaluation and constructive comments is greatly appreciated as without such observations, our team would not be able to improve on its performance. Bottle water: We strictly follow the guidelines given from CHP. In your case, per hotel record, a total of 72 (430ml) bottles of water were provided during your staying period. In addition, kettle provide inside the guest room is to boil the tap water for drinking; and no other essential amenities to be provide like microwave or other heating facilities are also under the set up guidelines from CHP. Regarding the room conditions, the cleanliness is always our top priority, and our housekeeping team has been briefed to ensure improvements in place. About the window cannot be open is due to safety issue, thus we do have inter-exchange fresh air by fan coil in every time which test by CHP as well. Further, outside Food Delivery issue, our Hotel website states clearly that we only handle food delivery from family members and friends to the guest under the terms and conditions. We truly understand that the food provide by every designated Hotel may not 100% fulfill the guest enquiry. We do agreed with you that we have rooms to improve about the food variety, and we appreciate your comments. Lastly about the room preference, we regret on the room assignment is not meet to your expectation, but we are base on run of house concept as per what we submit to government on daily room allocation. Once again, thank you on the entire comments from your staying experience. We apologize on any inconvenience this may have caused to your side during your staying period Sincerely, Stephen Au General Manager Regal Oriental Hotel
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Celin93 wrote a review Jan 2020
1 contribution2 helpful votes
2.0 of 5 bubbles
We booked 3 family rooms, as seen on their website there should be 3 to 4 bedrooms but they only gave us two double beds. Upon checkout, no one helped us with our luggages, we have to carry it by ourselves, concerning the fact that we're 14 people on our group including elderly and babies. People on the reception are not accommodating. They hang up even if you're not yet finished talking on the phone. Won't comeback again.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality_Care_Team, General Manager at Regal Oriental Hotel
Responded 15 Jan 2020
Dear Wanderlust9301, I appreciate you taking the time to provide us with your comments on our service. I truly regret about the dis-satisfaction experience happened to you and your faimly. There was no excuse on the shortfall. We shall take serious action on the concern issue; In addition, training will provide to ensure the same experience will not happen to the guest in future. We are reviewing the luggage storage for improvement. Your evaluation of our services and constructive comments towards our team is greatly appreciated as without such observations, our team would not be able to improve on its performance. I look forward to welcoming you back again in the future. Best regards, Stephen Au General Manager Regal Oriental Hotel
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Calvin wrote a review Dec 2021
1 contribution
3.0 of 5 bubbles
I've travelled in and out of HK 5 times since covid started and this is the second time that I had to hotel quarantine. The room size was great for the price while the food was average. It's good that they provide you with the full menu of your stay but breakfast is very repetitive rotating between 3 different selections. Most lunch and dinner was mostly different variations of rice. No noodles, no pasta or any other selections.

The internet was horrible while the connection often drops and the speed is extremely slow. I DO NOT RECOMMEND if you need to work during your stay or if you plan to stream and videos. I ended up tethering from my mobile and exceeding my data usage and topping up with my provider as I would often get disconnected during work calls.

There was also renovations in the hotel which was quite noisy and one of the days there was no water for half the day and another day there was no toilet water for more than 7 hours so the smell was really bad.

Calling reception was difficult as well as I've called reception 3 times and none of which I would get through on my first try. I'd have to try several times over 15 minute time frames.

There was no customer service as my previous hotel stay would have someone call up every couple of days to ask if I needed any refills. This hotel only provided 24 water bottles (with norefill allowed) and coffee and tea bags. No soft drinks (unlike other hotels) or anything else.

I ordered food panda a total of 4 times. 1 was for panda mart where I ordered some drinks and snacks and the delivery to my room was quick. Other 3 times were for meals and I needed to wait almost an hour some foodpanda dropping off my food for it to arrive at my door. They have only specific time frames that they will deliver food up but this was really slow as 1 time i ordered a soup noodle but the restaurant didn't separate the soup and noodles so when it arrived to my room, it was not very edible.

Lastly, there was only 1 outlet available near the desk and 1 more near the window so there was a lack of outlets that could be used for charging devices or laptop.

I've stayed here 1 night before when I had a mandatory quarantine over a year ago since my flight landed after 4pm and I need to wait for my results. The internet wasn't good then, but I still booked this hotel thinking a year later, this would be improved. So because of the room size and it's not too far from my home, I gave it another try.

If you have unlimited data that you can tether with and want a large room, the value of this hotel is ok but if you plan to work, stream or need to rely on the hotel's internet or expect customer service, then I wouldn't recommend.
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Date of stay: November 2021
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Larry R wrote a review Sept 2021
1 contribution
4.0 of 5 bubbles
I had a very reasonably priced compact room. As expected hotel maintained standard quarantine conditions such as no room service, no opening of windows. Sufficient spare linen and towels were given to allow for changing as well as other necessities. Meals provided were of basic level and more than adequate in quantity, however certainly required supplementation, again as expected. The service for receiving external supplies was reasonably efficient and nothing was ever lost! The room was well laid out with useful storage and a good working space with drawers, comfortable chair and good illumination. The wifi was good and stable. The mattress was not too soft and pillows were clean and comfortable. I found it overall a pleasant environment with few distractions and conducive to getting work done. The covid testing was carried out efficiently and on schedule.
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Date of stay: September 2021
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dummy A wrote a review Jan 2021
1 contribution2 helpful votes
4.0 of 5 bubbles
Room ok. Food ok but i dont oolong tea always. Water only 14 pcs, but the quarantine is 21 days, should have 21 pcs water also. Food delivery 70% late on the actual delivery time. Wifi connection inconsistent and slow on peak hours like night time.
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Date of stay: January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Care Team, General Manager at Regal Oriental Hotel
Responded 27 Jan 2021
Dear 607dummya, Thank you for your comments to Regal Oriental Hotel. The bottle water we setup before your arrival is 14 pieces, and we will replenish by every 7 days on the entire necessary amenities which state on our welcome letter already. In fact, you may also contact to Housekeeping staff to deliver additional bottles of water if need. Regarding the food delivery time issue, for sure there is no excuse on the shortfall, and we will inform out Food and Beverage team to look on the problem. I agree with you that the Wifi speed may affect on night time due to many people using at the same time, if does happen again, please do contact our Duty Manager, we will try our best to communicate with contractor and our computer expertise to solve the problem right away. Sorry for any inconvenience caused to your side. Sincerely, Stephen Au General Manager Regal Oriental Hotel
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KW L wrote a review Nov 2021
1 contribution
4.0 of 5 bubbles
Clean and very spacious room. Bathtube was very relaxing during my quarantaine stay. The beds were very comfortable as well. Big enough and good matresses. Rooms were very silent, no sounds was heard from the neighbours, perfect.
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Allyn A asked a question Mar 2019
Manila, Philippines
How to get to the property from the International airport?
Answer from Steven Shi
London, United Kingdom150 contributions81 helpful votes
Take Airport express to Kowllon, they have shuttle there for free.
Rishabh asked a question Dec 2018
Mumbai, India10 contributions2 helpful votes
What are the check in and check out timings ?
Umesh P wrote a tip Apr 2024
7 contributions1 helpful vote
1.0 of 5 bubbles
"Dump of a hotel worst I've been in my life"
Read full review
Yiming Leo wrote a tip Mar 2024
Hong Kong, China11 contributions
5.0 of 5 bubbles
"The location of this hotel is really convenient, under the hotel, few steps, is the public subway and bus stop."
Read full review
Roving29431536491 wrote a tip Dec 2023
Hong Kong, China1 contribution
3.0 of 5 bubbles
"Stay away from this hotel! Filthy and lazy housekeeping esp the night shift guy!"
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Carlos K wrote a tip Sept 2023
1 contribution1 helpful vote
1.0 of 5 bubbles
"Oh the shower was only half covered, you spilled your bath water all around the bathroom. What a genius design!"
Read full review
MaJoao wrote a tip June 2023
Macau, China419 contributions12 helpful votes
4.0 of 5 bubbles
"Just near the bus stop, there were some construction going on but there is a path which leads you to the hotel. No worries."
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Not the right property for you?
There are more places to choose from in the Hong Kong area.
PRICE RANGE
AU$95 - AU$138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel regal oriental, regal oriental hotel hong kong
LOCATION
ChinaHong KongKowloon / Kowloon City District
NUMBER OF ROOMS
494
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Regal Oriental Hotel (AU$95) - 2024 Prices & Reviews (Hong Kong) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Regal Oriental Hotel
Which popular attractions are close to Regal Oriental Hotel?
Nearby attractions include Kowloon City (0.3 km), Kowloon City Plaza (0.5 km), and Yamen (kowloon Walled City Park) (0.4 km).
What are some of the property amenities at Regal Oriental Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and a fitness centre.
Which room amenities are available at Regal Oriental Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Regal Oriental Hotel?
Guests can enjoy a lounge during their stay.
What are some restaurants close to Regal Oriental Hotel?
Conveniently located restaurants include Cambo Thai Restaurant, Islam Food, and Mini Bangkok Seafood and Grill.
Are there opportunities to exercise at Regal Oriental Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Regal Oriental Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Regal Oriental Hotel?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Regal Oriental Hotel?
Many travellers enjoy visiting Tai Kwun (6.7 km), Sik Sik Yuen Wong Tai Sin Temple (1.4 km), and PMQ (6.7 km).
Does Regal Oriental Hotel have any great views?
Yes, guests often enjoy the city view available here.
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