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The Excelsior, Hong Kong

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#80 of 718 Hotels in Hong Kong
Certificate of Excellence
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The Excelsior, Hong Kong
The Excelsior, Hong Kong
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2,365 Reviews from our TripAdvisor Community

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Showing 1,838: English reviews
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Singapore, Singapore
Reviewed 2 days ago NEWvia mobile

Nice lobby. Rooms are clean & newly renovated though I thought the design of the bathroom was dated. I love the Handy hp that the hotel provides. Allows you to have complimentary internet access and you can make free international calls (for the stated 5 countries which incl Singapore). This is really handy cos my frens & I can use...

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Helpful?
Thank Trinity3nity
Lyon, France
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Well, staying in a hotel in Hong Kong is a totally different experience than staying in a hotel in Europe. Whilst I believe many staff members study in hotel schools in Europe (Switzerland in particular) the service in Hong Kong is way better than in Europe and it comes always with an honest smile. I have been frequently at the...

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Thank Ironmaiden1973
About Hotel's Favourite Review
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear Ironmaiden1973 We can't thank you enough for your wonderful support and compliments! Sincerely, thank you! All we can do is to serve you even better next time when you come. Let us know please and I'll be happy to personally place the booking for you: christiand@mohg.com. When will we see you again? Hope very soon! Warm regards Christian Dolenc...

Reviewed 6 days ago NEWvia mobile

Okay hotel, small rooms, no view, or probably I got one of the wrong side rooms Reasonably priced , okay location, not at Central but at Causeway Bay, which is just a small ride away. However, this review won't be complete without a mention of its Italian restaurant, Cammino and Eric Chan, the duty manager. Cammino serves amazing food and...

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1Thank Sayandev
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear Sayandev I would like to personally thank you here for your compliment. It is my pleasure to serve guests, and kind words from guests like you are great motivation that pushes me to strive for further excellence. Sincerely, thank you. May I share with you about our hotel. It has stood on Hong Kong Island for over 43 years....

Singapore, Singapore
Reviewed 1 week ago

My wife and I went to Hong Kong to celebrate my birthday as we love the food and some shopping. As usual we choose to stay in Excelsior Hotel for it's location and friendly staff. It has been my usual stay when I visit Hong Kong for leisure 2-3 times a year. I like it's centralise location and easy access...

Review collected in partnership with this hotel
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Helpful?
Thank Rakafet
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear Rakafet Many thanks for your wonderful comments on us! We are happy you have chosen to stay with us whenever you come to Hong Kong. Our heartfelt thanks for your patronage. Please do stay in touch, and let me know next time when you come, it would be my honour to personally welcome you: christiand@mohg.com. We all look forward...

Linslade, United Kingdom
Reviewed 1 week ago

Third visit here during the HK 7s & little has changed in the past 25 years, I'm pleased to say. Large, comfortable and well appointed rooms, now including free use of a local mobile with free Wi-Fi, plus local and home country calls, which can be taken out into the city during stay. Room tariff included the extensive breakfast buffet,...

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Helpful?
Thank SilverBuzz
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear SilverBuzz So glad that you found it enjoyable staying with us! Thank you for the details. Please contact me on your next visit and I'll personally serve you: christiand@mohg.com. Hope to see you again soon! Warm regards Christian Dolenc Hotel Manager

Calgary, Canada
Reviewed 1 week ago

Almost every conceivable aspect of your stay will be handled with excellence at this hotel. I have been staying at the Excelsior on all my Hong Kong trips exclusively since 2009 and would simply not settle for anything less. The staff are exceptional and friendly and dining facilities are first rate. The location is central and handy to the MTR...

Review collected in partnership with this hotel
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Helpful?
Thank johndryden53
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear johndryden53 How nice it is to hear of your pleasurable experience with us! Thank you for your years of patronage. I would like to meet you personally, and express my heartfelt thanks. Would you please contact me on your next visit at christiand@mohg.com? Hope to see you again soon! Warm regards Christian Dolenc Hotel Manager

Peterborough, United Kingdom
Reviewed 1 week ago

The Excelsior Hotel is the hotel my wife and I stay in every time we travel to Hong Kong because it is such a nice hotel in a very convenient location, Causeway Bay. The room we stayed in was newly refurbished on the high floor level. With its view overlooking the Victoria Harbour is just wonderful. Since we've staying at...

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Helpful?
Thank EnjoyEating88
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear EnjoyEating88 You are absolutely right! Impeccable service is what we are striving to achieve. Glad you like us. How about you contact me next time when you come to HK? My email address is christiand@mohg.com. Hope to see you again soon! Warm regards Christian Dolenc Hotel Manager

Reviewed 1 week ago

Hong Kong is a familiar place to me. I've known The Excelsior for 20 years. However I could only be envious of those who can afford to stay there as I could only spare lower priced rooms nearby. Its location is advantageous for those who love the shopping especially in Causeway Bay. You can access Sogo in less than 2...

Review collected in partnership with this hotel
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Helpful?
Thank Wendy L
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear Wendy L Thank you for staying with us. Our location is one of the key advantages most guests appreciate. Hope this gave you opportunities to shop and dine for what you like. In the future, when you come again, do contact us and I'll be happy to serve you in person: christiand@mohg.com. Warm regards Christian Dolenc Hotel Manager

Hong Kong, China
Reviewed 1 week ago

Excellent location right in the heart of Causeway Bay. Close to MRT shops and restaurants. Try restaurants in fashion Walk for an al fresco experience. Everything you want is within walking distance.We were in town for the HK Rugby 7's and it was also an easy walk.

Review collected in partnership with this hotel
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Helpful?
Thank Helen W
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear Helen W Thank you for staying with us and finding us in a location of your desire. Did you visit Dickens Bar at the basement? It is a fantastic spot for drinks before, during or after Rugby 7 because we have live broadcast of world's sports events. Visit there next time. If there is anything we can help, please...

London, United Kingdom
Reviewed 1 week ago

Very helpful reception staff. We took the opportunity of upgrading to a room with a view of the harbour - $40 HK/night charge but it was worth it excellent views night and day; a great start to our holiday. Room well appointed and comfortable bed. The rooftop bar was relaxing with lovely staff - we enjoyed a couple of happy...

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Helpful?
Thank Jon P
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear Jon P Heartfelt thanks for giving us 5 stars! We are happy to hear of your enjoyable stay. Would you please contact me next time when you come so that I can greet you in person? My email address is christiand@mohg.com. Hope to see you again soon! Warm regards Christian Dolenc Hotel Manager

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Situated in the heart of Causeway Bay, the shopping centre of Hong Kong Island, The Excelsior, Hong Kong is only a five-minute drive from the city's central business district and 40 minutes by MTR from Hong Kong International Airport. The hotel features five exclusive Executive Floors with a private lounge, a fully equipped business centre, a state-of-the-art Fitness Centre featuring advanced fitness equipment and dedicated spa facilities, as well as extensive meeting and banquet facilities. Every guestroom is equipped with a free smartphone with unlimited Internet access, complimentary local and international calls to five countries. Perfect for business and leisure travellers. ... more   less 

Additional Information about The Excelsior, Hong Kong

Address: No.281 Gloucester Road, Causeway Bay, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: $256 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Excelsior, Hong Kong 5*
Number of rooms: 884
Reservation Options:
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Also Known As:
The Excelsior, Hong Kong Hotel Hong Kong
Mandarin Oriental Hong Kong
Excelsior Hotel Hong Kong
Excelsior Hong Kong
Hotel Style:
#22 Spa Hotel in Hong Kong
#43 Family Hotel in Hong Kong
#53 Business Hotel in Hong Kong
#61 Romantic Hotel in Hong Kong
#71 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from The Excelsior, Hong Kong staff and other travellers.
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Dover, United Kingdom
New York City, New York
Los Angeles
over a year ago
delhi
1 month ago

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Questions? Get answers from The Excelsior, Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superb views from harbour-facing rooms; higher floors further from traffic noise in this central location.”
  • Toto's rooftop terrace bar
  • Kowloon, with RHKYC in foreground
  • View toward CBD/downtown
SilverBuzz, 20 Apr 2017 | Read review
“Enquire as to which floor is being refurbished, and make sure you're not either side!”
Q7703OXstevena, 15 Apr 2017 | Read review
“Rooms overlooking Victoria Harbour”
ShielaC575, 15 Apr 2017 | Read review
“Pick a room over looking the river”
700stuarte, 13 Apr 2017 | Read review
“Ask for a room with a view of harbour”
319ChrisN, 13 Apr 2017 | Read review
5 of 5