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#61 of 610 hotels in Hong Kong
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
A prestigious Hong Kong business hotel, the newly refurbished Prince Hotel is located at the heart of Tsim Sha Tsui in Kowloon. The stylish contemporary hotel is on the doorstep of the China Ferry Terminal and Harbour City - Hong Kong’s largest shopping complex featuring. Its 394 contemporary guestrooms and suites offer deluxe comforts plus a comprehensive range of business services and facilities.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Prince Hotel in Hong Kong garners high marks for its cleanliness, with guests often noting the well-kept rooms and efficient housekeeping. Its refreshing atmosphere is enhanced by a modern design that doesn't skimp on comfort or style. While the hotel's amenities are generally lauded for their attentiveness and cleanliness, some guests suggest improvements like better heating and more mirrors. Its prime location is a hit among travelers, offering easy access to shopping and public transport.
Guests also appreciate the hotel's value, particularly enjoying the variety of affordable breakfast options and the overall quality of their stay. Service at the Prince Hotel is frequently described as professional and helpful, with staff members earning praise for their proactive approach to guest care. The spacious and well-equipped rooms complete the satisfying experience, ensuring that visitors to Hong Kong enjoy both comfort and convenience.
Location
Convenient
Atmosphere
Stylish
Rooms
Spacious
Value
Affordable
Cleanliness
Immaculate
Service
Attentive
Amenities
Satisfactory
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Our stay at the Prince Hotel was somewhat accidental. We had originally booked a pair of executive level suites at the Gateway Hotel (which is a sister hotel of the Prince Hotel) but due to a booking snafu on the part of Marco Polo Hotel chain which owns both places, they offered us a pair of similar suites in the Prince Hotel which recently reopened after an extensive renovation.
We were very glad that the switch was made. We had two spacious Continental Club suites on the 16th floor with fairly nice views of the waterfront. The lounge area was immaculate and always stocked with drinks and snacks during the afternoon and evening hours. We had an included breakfast at the Savvy Restaurant where there plenty of Asian and Western breakfast choices. The staff on the Continental Club knew us by name and went above and beyond to make sure that our stay was comfortable.
The rooms we had a separate living area. Beds were comfortable and the bathrooms were quite large with separate shower area and tub area.
It was nice that the hotel was directly connected to the large Harbour City complex with plenty of shopping and food options. The hotel is situated in a nice area with plenty of things to see and good connections to the MTR.
We would definitely stay here again. From the front desk to the concierge, the restaurant staff, housekeeping and the crew at the Continental Club desk, everyone was so nice and caring. The room prices were also very competitive and affordable compared to other similar options we had looked at.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerhard Aicher, General Manager at Prince Hotel, Hong Kong
Responded 19 Nov 2023
Dear NYTravelcritic, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your comments with them as we are sure they will be most appreciative of your compliments. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel. With warm regards from the world’s most dramatic waterfront, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
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I stayed at the Marco Polo Hong Kong, Gateway and Prince Hotels in Hong Kong many times during the 2000s and always had good experiences on my stays. In September 2022, I again stayed at the Prince Hotel for 3 nights and found that Prince Hotel continues to be a top-quality hotel that I would repeat staying and recommend. The location of these 3 hotels, right in the Harbor City Mall, a short ferry ride to Central and close to other shops and restaurants, and a short walk to the MTR are all pluses. I booked a Continental Deluxe King room. It has been my impression that the size of the rooms in these 3 Marco Polo hotels are generally larger than the newer hotels in Hong Kong. To my delight this room has a partial harbor view and was on a higher floor. The room appears to have been recently renovated and things are still fresh and clean. The bed was just the right firmness for me, the table was good for working and eating, the chairs were comfortable, the tv has HDMI cable attached, and the couch was also comfortable. It was a very pleasant quarantine experience for one person. I would recommend anyone to consider Price Hotel for their stay in Hong Kong.
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Date of stay: September 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dalip Singh, General Manager at Prince Hotel, Hong Kong
Responded 29 Nov 2022
Dear Compass644801, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh Area General Manager Marco Polo Hotels – Hong Kong
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Our family wants to sincerely thank the staff at Prince Hotel for allowing us to have a wonderful quarantine stay. Thank you for supplying the suite for us and our young children and for delivering extra supplies as we needed them. The hotel was beautiful and clean and we loved staying there so much. A special thank you to Joe who helped us transport our luggage this morning and was so cheerful and kind. We hope future guests will enjoy Prince Hotel as much as we did. Thank you again!
PROS: newly remodeled and clean, comfortable beds, spacious rooms (our family was upgraded free of charge to the suite and it was bigger than our HK flat), prompt delivery, prompt response on whatsapp chat, ample storage to hideaway luggage, nespresso machine with 6 free pods (you can bring your own additional or purchase more for a fee), great location for outside food delivery.
CONS: although the food was WAY better than our last quarantine hotel and Prince DID give lots of veggies, it was still quarantine food and they only had a Chinese food menu. So for westerners, you may want to supplement meals with food delivery. And bring soy sauce...lots of steamed rice with no sauces.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dalip Singh, General Manager at Prince Hotel, Hong Kong
Responded 2 Aug 2022
Dear sssssydney, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your service experience with Joe, our Concierge Officer. We will be more than happy to share your comments with him as we are sure he will be most appreciative of your compliments. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh Area General Manager Marco Polo Hotels – Hong Kong
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Great staff and good location but we felt that the hotel room was dated and so was the restaurant. A bit like being stuck in the 80's... We were offered an upgrade for and extra HK$220 per night for a larger bed, a higher floor and a harbour view. Yes the bed was larger, we were on the 15th floor rather than the 5th or 6th we were originally allocated but the harbour view was more a view on the Macau Ferry terminal than a harbour view.... I complained so we were not charged for the upgrade.
I chose this hotel while on a couples New Year gateway and was disappointed by the experience.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HelenTan_MarcoPolo, Manager at Prince Hotel, Hong Kong
Responded 3 Jan 2020
Dear Thierryshead, Thank you very much for taking your time to review us on TripAdvisor enabling me to gain your opinion regarding our facilities and service. We appreciate you sharing your comments about room decoration. Please rest assured that your comments have been shared with the project team for renovation review. In spite of the above, we are pleased to learn that our staff service meet your expectation. We thank you for your comments as they are indeed beneficial in supporting our improvement efforts. We appreciate your invaluable feedback. As a hotel operator, we are very serious about the voice of every customer. A great deal of effort is put into establishing effective action steps for constant improvement. We look forward to welcoming you back at Prince Hotel. Yours sincerely Helen Tan Hotel Manager Marco Polo Hotels – Hong Kong
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We too had problems with Prince Hotel Reservations. After booking the hotel recently, we wanted a little more information that the website did not provide. Many calls were made, and no one answered the phones. Some emails were sent with no replies. We are worried about what our stay will be like if this is an indication of the service level of the renovated Prince Hotel. Maybe some of the money spent on updating the rooms could have been used to hire more staff to answer phones.
Do not stay at this hotel if you value good customer service.
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Date of stay: July 2022
Value
Location
Service
Trip type: Travelled on business
Room Tip:Choose another hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dalip Singh, General Manager at Prince Hotel, Hong Kong
Responded 31 July 2022
Dear Hongkongf327, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your service experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. With warm regards from the world’s most dramatic waterfront, Dalip Singh Area General Manager Marco Polo Hotels - Hong Kong
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Our quarantine has been such an easy and breezy stay. Thank you to the team at Prince Hotel during the late night arrival on Saturday who assisted my check in and explained all the details requirements during Q stay professionally. My luggages were whisked away immediately by the staff to our room without delay. The harbour view room is very clean, spacious and well appointed. The deco and furniture made the whole ambience warmth and relaxing. The meals we received were so delicious and yummy. Kudos to the culinary team. We are also spoiled by selection of Nespresso Coffee and Tea Selection. Requests are promptly attended by Prince Hotel team via Whatapps and items were delivered in timely manner. Thank you Dalip and the team for making the stay enjoyable and fulfilling. Very much appreciated.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip:Choose this hotel for any future stay and get the club floor and harbour view room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dalip Singh, General Manager at Prince Hotel, Hong Kong
Responded 20 Sept 2022
Dear danieldK7801BU, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your service experience with our associates. We will be more than happy to share your comments with them as we are sure they will be most appreciative of your compliments. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh Area General Manager Marco Polo Hotels – Hong Kong
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Good and convenient hotel. It is located near the Harbour City. It is good for shopping and walking around. It is walkable to the ferry pier. The hotel was considerate to serve us 2 bottles of complimentary water in the room.
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Review collected in partnership with Marco Polo Hotels
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HelenTan_MarcoPolo, Manager at Prince Hotel, Hong Kong
Responded 2 Feb 2020
Dear C200125, Thank you very much for taking your time to review us on TripAdvisor enabling me to gain your opinion regarding our facilities and service. We are glad to know that you enjoyed your stay with us. Your comments are indeed valuable, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel soon. Yours sincerely Helen Tan Hotel Manager Marco Polo Hotels – Hong Kong
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I booked the hotel on 20Jul and gave my credit card as guarantee , the fee is HKD15400. I was not charged by hotel on 20Jul, to ensure the successful booking, I paid it via the Wechat method again in the afternoon on 20Jul and got confirmation very quickly. On 22Jul, I got the notification from my bank that my credit card was charged by hotel of amount HKD15400. I think Prince charged me twice(double fee) for same reservation ,so I actively contacted the hotel with different ways(calls and emails) for many times. To my disappointment, I couldn't contact the reservation dept. , your reservation hotline is always very busy and occupied, I dialed many times during the last weekend and today, even sent emails, no response! Now your public phone 852 02113 1888 could be connected but the receiver is not responsible for this kind of issue, 085 2113 3115(reservation) is never approachable. Every time I dialed , I waited at least 30 minutes but no connection. Could someone deal with my case and return the extra charge???
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dalip Singh, General Manager at Prince Hotel, Hong Kong
Responded 31 July 2022
Dear jashang86, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for the inconvenience you encountered with your quarantined booking being double charged. We understand that our Reservations Manager, Ms. Sarah Chan, has been in touch with you and we assure you that the charge of HK$15,400 will be refunded through your credit card facility. There has obviously been an internal misunderstanding which we apologize for. We thank you for bringing this to our attention which is invaluable in assisting us to improve our deficiencies in service delivery. We will be most honored if we could once again be of service to you on your next visit and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known. Thank you very much and we look forward to having you back at the Prince Hotel. With warm regards from the world's most dramatic waterfront, Dalip Singh Area General Manager Marco Polo Hotels - Hong Kong
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The wash basin in the toilet is prone to water leakage. After brushing your toothbrush, the whole wash basin is full of water. The soundproofing in the room is very poor. The decoration is old-fashioned. It doesn't feel like a star hotel at all. The lighting is not bright. You have to walk around 360 degrees to find the entrance to the hotel lobby.
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Review collected in partnership with Marco Polo Hotels
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We always stay at Marco Polo hotels everytime we visit Hong Kong because of the location within Ocean Terminal/Harbor City. Many good restaurants around and shopping. Nearest MTR and ferry within a few minutes walk. Prince hotel has been renovated from the last time we visited. The room is spacious and clean as always… Good breakfast buffet at the Savvy
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Review collected in partnership with Marco Polo Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerhard Aicher, General Manager at Prince Hotel, Hong Kong
Responded 11 Jan 2024
Dear tish01, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel. With warm regards from the world’s most dramatic waterfront, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
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Our Handy phone is able to call for free for Hong Kong local calls and 10 countries i.e. China, Japan, South Korea, Taiwan, Philippines, Thailand, UK, USA, Australia and Germany.
We are afraid that Canada is not available at this moment.
Thank you for your enquiry!
Dear Klaratr
It takes only 5-10 minutes to the Tsim Sha Tsui MTR station from Prince Hotel. The nearest exit is A1 of Tsim Sha Tsui station.
Wish you a Merry Christmas and hope to see you soon!
Best regards,
Dalip Singh
General Manager
We are pleased to store your luggage in a secured luggage room until your next visit on 18 December. Kindly contact our Concierge upon check out the hotel on 16 December 2017 and they would be pleased to offer assistance.
We look forward to welcoming you to the Prince Hotel in Dec.
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PRINCE HOTEL, HONG KONG (AU$283) - 2024 Prices & Reviews - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Prince Hotel, Hong Kong
Which popular attractions are close to Prince Hotel, Hong Kong?
Nearby attractions include Bobby's Fashions Hong Kong Bespoke Tailors (0.5 km), Rashmi Custom Tailors (Hong Kong Tailors) (0.4 km), and Sandbox Vr Limited (0.5 km).
