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Citadines Mercer Hong Kong

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Citadines Mercer Hong Kong
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495 Reviews from our TripAdvisor Community

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Showing 448: English reviews
Espoo
Reviewed 4 January 2015

Stayed here for one night 4 persons in 2 rooms. Late arrival after midnight, hotel was full and still they had blocked for us rooms next to each others as requested. There are only 2 rooms per floor, so note that when travelling with children sleeping in their own rooms. Rooms are spacious, clean and quiet, higher you get, the...

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Helpful?
Thank scandinavianfamily
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

We were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage. From all of us at The Mercer Hong Kong, we look forward to welcoming you and your family back in the near future.

Penang, Malaysia
Reviewed 2 January 2015

location is great with just 1-2 block away from subway station with few restaurant surrounding. toilet bowl seems disgusting and need further clean up, seriously. Need to upgrade Towel quality or replacement frequency.

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Helpful?
1Thank looliangying
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

We are sorry to hear of your disappointment with the towels quality and the cleanliness issue during your recent stay with us. I truly appreciate your feedback and certainly will follow up with the concern departments. I have immediately brought this to the attention of my team to prevent the recurrence of such incidents in the future. Once again, thank...

Singapore, Singapore
Reviewed 26 December 2014

The hotel is conveniently situated near several eateries as well as the Sheung Wan MTR station which is 200metres away. The hotel is also walking distance to many popular eateries spots along Queen's Road Central, Wellington Street and Pottinger Street. They also provided a Handy phone which was exceptionally useful for foreigners and first timers in Hong Kong. The Handy...

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Helpful?
1Thank Joelho88
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Once again, thank you for your valued patronage. From all of us at The Mercer Hong Kong, we look forward to welcoming you back in the near future.

Reviewed 22 December 2014

We really enjoyed this hotel which was extremely comfortable with a great ultra comfortable super king size bed which was ideal after an extremely long flight. Nice kitchen with microwave and electric hob, small fridge and nice living area. Excellent range of teas also provided. The bathroom is well stocked with good toiletries though the bath plug didn't work properly...

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Helpful?
Thank Robjoe123
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

Thank you very much for staying at The Mercer Hong Kong. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. We have noticed your comment about the bath plug and our Housekeeping will take immediate action to ensure it will not happen again. Once again, thank you for making us...

Bernardsville, New Jersey
Reviewed 20 December 2014

This hotel is in a quiet area about a five minute walk from the MTR, however, "quiet" also means that you cannot get a taxi outside the hotel...almost never. I twice had to walk to the MTR to get a taxi....and was late for business meetings. The only time a hotel front desk clerk hailed a cab successfully, the cab...

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5Thank notshur
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for sharing your experience and comments when we met last time. I am very sorry to learn of a series of incidents you experienced during your recent stay at our hotel. Please accept my sincere apologies for the shortcomings. I acknowledge the discomfort you have experienced and would like to assure that the required steps have been taken...

Australia
Reviewed 18 December 2014

Ok the Mercer Hong Kong, I stayed here in September for 6 nights and although a few month ago now, I did want to comment on this hotel. I think the word Boutique is often misused in these Reviews and It's often misleading. The Mercer is a small hotel with decent rooms - they are a good size for Hong...

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3Thank coober
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

Thank you very much for taking time to write and to share your feedback with us on your recent stay at our hotel. We are sorry to hear about your disappointment with your recent stay and that we could not make your stay more comfortable. I have noted your comments and recommendations that requires improvement. Please be assured that I...

Los Angeles, California
Reviewed 10 December 2014

A great little boutique hotel very close to MTR & walking distance to many sights. When you walk into the hotel there isn't a lobby area. Just a reception desk with a couple of chairs, so guests visiting will not have anywhere to hang out if they are picking you up. All of the staff speak English, some better than...

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Helpful?
Thank deborah g
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for staying at The Mercer Hong Kong. We are sorry to hear that we had failed to meet your expectations during your recent stay with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we...

Singapore
Reviewed 4 December 2014

The hotel is located in a strategic place, 5 minutes walk to MTR. The room was unexpectedly better than I imagined with separate living and eating area. Although the size is small, relatively so in HongKong, the layout was smart and it has everything you need. My stay includes breakfast which is really convenient if you are on the run...

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Helpful?
Thank Dreacole
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

We were delighted to learn that you enjoyed your stay with us and our new idea of Handy phone. Please note that the free IDD calls is not increase to 15 countries/cities. I hope this will benefit you on your next visit. Once again, thank you for your valued patronage. From all of us at The Mercer Hong Kong, we...

Reviewed 3 December 2014

Loved the area and the hotel. Rooms are not super big but well appointed. I enjoyed my 5 days stay. Would stay there again for sure. Great restaurants nearby check-out foxtail and broomcorn for the best soups Asian fusion style. The pool was okay but not as nice as shown...no sun. But the breakfast is great. Fast and a good...

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Helpful?
Thank earminjon
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your recent visit to Hong Kong. We are sorry to hear that you are not able to enjoy much sunshine during your stay due to the restriction of surronding buildings. Thank you for your valued patronage. From all of us at...

Knoxville, Tennessee, United States
Reviewed 3 December 2014

We stayed for 3 nights at this hotel and although it was challenging to find it on arrival, it is very centrally located with walking access to many interesting attractions in this part of town. There are only a couple apartments per floor and they are very nicely furnished and include a free minibar. The staff is wonderful, in particular...

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Helpful?
Thank Ruben H
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Your heartfelt words and special mention of the breakfast lady will be shared with team. Once again, thank you for your valued patronage. From all of us at The Mercer Hong...

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Staying in Sheung Wan

Neighbourhood Profile
Sheung Wan
Unlike most of Hong Kong’s other popular districts, Sheung Wan welcomes wanderers with an easy-going, relaxed atmosphere. Art galleries are plentiful and boutique cafés are tucked away in every side street in the sub district known as “PoHo.” Browse through the vintage clothing and handmade leather goods stores – it’s no surprise fashionistas flock to this area. History enthusiasts will be rewarded with sites of beautiful architecture, reflecting Sheung Wan’s past as one of the earliest settlements by British forces. As night falls, the entertainment scene reveals itself to be just as laid back with its private kitchens, speakeasies and underground bars dotted throughout the area. When in Sheung Wan, everyday feels like the weekend.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Pool
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The Mercer delivers contemporary luxury and comfort with large spacious rooms in the fashionable up and coming Sheung Wan area. The new boutique hotel is only 1 minute from Sheung Wan MTR station, and within easy walking distance of Central’s prime business, shopping and dining locations. ... more   less 

Additional Information about Citadines Mercer Hong Kong

Address: No.29 Jervois Street, Sheung Wan, Hong Kong, China
Region: China > Hong Kong > Sheung Wan
Price Range: $207 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Citadines Mercer Hong Kong 4*
Number of rooms: 55
Reservation Options:
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Also Known As:
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong
Hotel Style:
#50 Business Hotel in Hong Kong
#56 Romantic Hotel in Hong Kong
#86 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Citadines Mercer Hong Kong staff and other travellers.
14 questions
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Questions? Get answers from Citadines Mercer Hong Kong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room comes with HANDY mobile device where you can easily unplug it from the charging station and bring it out whilst you sight see. It comes with free local calls and even international calls to certain countries and data to surf for travel recommendations. Really great for travellers !”
 of 5 bubbles sapphire77, 11 Jan 2017 | Read review
“Good Location, Good Service”
 of 5 bubbles rrs425, 5 Dec 2016 | Read review
“Kitchenette was not fully equipped. There was a microwave oven and some crockery and cutlery but not enough for 2 settings. A big doona was a bit too much for the weather. Air conditioner had to be turned on all the time and it's too noisy.”
 of 5 bubbles suem4321HK, 30 Nov 2016 | Read review
“High floor, Bed was GREAT !”
 of 5 bubbles beorganic1, 20 Nov 2016 | Read review
“One bedroom apartment gives you room to move”
 of 5 bubbles Yossi05, 8 Oct 2016 | Read review
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