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Citadines Mercer Hong Kong

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Citadines Mercer Hong Kong
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509 Reviews from our TripAdvisor Community

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Showing 458: English reviews
China
Reviewed 13 May 2015

I stayed in the Mercer Hong Kong because I was under the impression it was a serviced apartment and after being totally satisfied with a serviced apartment under the same Ascott brand in Bangkok I had high expectations. However, I was disappointed. The apartment did not have a washing machine nor a cooker, there was a microwave, a sink and...

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Thank Samsue2015
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

Thank you very much for taking time to write and to share your feedback with us. Please be informed that induction cooker is available upon request and our hotel provides laundry service at cost. I have also noted your other valuable comments regarding the breakfast, staff and hotel location. Once again, thank you very much for your patronage and I...

North Muskegon, Michigan
Reviewed 11 May 2015

Hotel location is very good between Queens Road and DeVoux near central in Sheung Wan. Exterior not much to look at but beautifully decorated interior, friendly staff and very large rooms for a mid-price four-star hotel. King size beds, INCLUDED mini-bar stocked with sods, beer , sparkling water, etc. which is reloaded every day and a very adequate buffet breakfast...

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2Thank Roberta F
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.

Taipei, Taiwan
Reviewed 8 May 2015

Spacious room to stay for only a night. The receptionist was surprisingly nice enough to walk me up to my room, assisting with my luggage and sharing with me what's good to eat around the area. I had a upper-floor room where I made sure i can have a quiet night after a busy day with the all the meetings....

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Thank bugsivy
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again.

New Jersey
Reviewed 28 April 2015

We stayed for 2 nights on an extended layover. The Mercer was as pictured in reviews and websites. Rooms were modern and although small still felt cozy, not cramped. Fine for 2-4 nights, may be an issue for longer with a couple. If you are staying alone, you will be happy for weeks. It's is not a long walk to...

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Helpful?
Thank Maria J
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.

Hyderabad
Reviewed 26 April 2015

Stayed for a night at the Mercer, while attending to some meetings in the near vicinity. Though the street looks cramped,like most placed in HongKong. The hotel rooms were a surprise, bigger than expected. Well furnished and had a modern feel to it. Internet was fast and bathroom was ok too. Breakfast was ultra-limited, with this being a service apartment,...

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Thank IamWanderer
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at The Mercer Hong Kong, we look forward to welcoming you back in the near future.

Utrecht, The Netherlands
Reviewed 15 April 2015

I stayed here for five nights in March 2015. The hotel (or rather, serviced apartments) is modern, clean and furnished to a high standard. The location is ideal for Central, with the popular destinations of Soho and LKF being no more than 5-10 minutes walk. The rooms are spacious and for what you get they are good value. However, I...

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2Thank Mark B
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

Thank you very much for taking time to write and to share your feedback with us, which is necessary in order for us to improve our levels of service and operational standards. I am very sorry to learn of a series of incidents you experienced during your recent stay at our hotel. Please accept my sincere apologies for the shortcomings....

Highland Park, Illinois
Reviewed 7 April 2015

The hotel was just perfect. The rooms are new. The bathrooms are very modern. The location was close to shops and the MTR. There was a free mini bar. The breakfast was a simple, but good. I look forward to staying there again.

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1Thank deereJanet
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Once again, thank you for your support and we looking forward to welcome you back in the near future.

Guangzhou, China
Reviewed 5 April 2015

I really enjoyed the days I spent at the Mercer. I stayed in a lower level room and didn't have a great view, but the comfort of the room was awesome. The breakfast could be better, but it was free so I can't complain. Also, i had great wifi speed. Fastest that I have ever had in HK. The location...

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Helpful?
Thank Sara L
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for staying at The Mercer Hong Kong.We are pleased that you enjoyed your overall stay with us. We had shared your feedback regarding the breakfast to our team for follow up. Looking forward to welcome you back.

Heemstede, The Netherlands
Reviewed 4 March 2015 via mobile

This 'boutique' hotel has nice rooms, small living / kitchen area, small bedroom with proper bed and small but well designed bathroom. Indeed all small but clever designed. Good value, including simple breakfast and wifi. Great location for weekends, close to Soho and Central.

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Thank MvdK01
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

Thank you very much for your valuable comment. We were delighted to learn that you enjoyed your stay with us. From all of us at The Mercer Hong Kong, we look forward to welcoming you back in the near future.

UK
Reviewed 2 March 2015

We stayed here for one night over CNY after moving out of our serviced apartment. We had one of the 1 bedroom suites. It was fantastic! Very large room (for HK) and easy to find from the MTR. Lots of nice bonuses like a free mini bar and a free smartphone in the room which we were able to take...

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1Thank Twizbe
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to learn that you enjoy our new smartphone and free minibar in room. Receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We look forward to welcome you back again.

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Staying in Sheung Wan

Neighbourhood Profile
Sheung Wan
Unlike most of Hong Kong’s other popular districts, Sheung Wan welcomes wanderers with an easy-going, relaxed atmosphere. Art galleries are plentiful and boutique cafés are tucked away in every side street in the sub district known as “PoHo.” Browse through the vintage clothing and handmade leather goods stores – it’s no surprise fashionistas flock to this area. History enthusiasts will be rewarded with sites of beautiful architecture, reflecting Sheung Wan’s past as one of the earliest settlements by British forces. As night falls, the entertainment scene reveals itself to be just as laid back with its private kitchens, speakeasies and underground bars dotted throughout the area. When in Sheung Wan, everyday feels like the weekend.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Pool
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Citadines Mercer delivers contemporary luxury and comfort with large spacious rooms in the fashionable up and coming Sheung Wan area. The new boutique hotel is only 1 minute from Sheung Wan MTR station, and within easy walking distance of Central’s prime business, shopping and dining locations. ... more   less 

Additional Information about Citadines Mercer Hong Kong

Address: No.29 Jervois Street, Sheung Wan, Hong Kong, China
Region: China > Hong Kong > Sheung Wan
Price Range: $195 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Citadines Mercer Hong Kong 4*
Number of rooms: 55
Reservation Options:
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Also Known As:
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong
Hotel Style:
#49 Business Hotel in Hong Kong
#56 Romantic Hotel in Hong Kong
#82 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Citadines Mercer Hong Kong staff and other travellers.
14 questions
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Tokyo, Japan

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Questions? Get answers from Citadines Mercer Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher the better”
hugem_13, 13 Mar 2017 | Read review
“Room comes with HANDY mobile device where you can easily unplug it from the charging station and bring it out whilst you sight see. It comes with free local calls and even international calls to certain countries and data to surf for travel recommendations. Really great for travellers !”
sapphire77, 11 Jan 2017 | Read review
“Good Location, Good Service”
rrs425, 5 Dec 2016 | Read review
“Kitchenette was not fully equipped. There was a microwave oven and some crockery and cutlery but not enough for 2 settings. A big doona was a bit too much for the weather. Air conditioner had to be turned on all the time and it's too noisy.”
suem4321HK, 30 Nov 2016 | Read review
“High floor, Bed was GREAT !”
beorganic1, 20 Nov 2016 | Read review
5 of 5