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Gateway Hotel Hong Kong

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#27 of 703 Hotels in Hong Kong
Certificate of Excellence
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Gateway Hotel Hong Kong
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1,044 Reviews from our TripAdvisor Community

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Showing 742: English reviews
Manchester, United Kingdom
Reviewed 31 October 2015

Overall an excellent experience. Very attentive staff, superb location and very nice rooms. The free minibar is great - although don't start thinking you get spirits, wine or champagne - 2 beers and some soft drinks - but it's a great little touch. The free mobile phone is superb - free calls to the uk. Free internet on the go....

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Helpful?
Thank Jonners121
James O, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Jonners121, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Dhaka City, Bangladesh
Reviewed 30 October 2015

Enjoyed my stay with full of comfort .... great staff and service...rooms are cozy and the up gradation of rooms were mostly enjoyed with many thanks... hope to stay again and again in the same hotel....

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Helpful?
Thank mdashrafh2015
James O, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear mdashrafh2015, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Kuala Lumpur, Malaysia
Reviewed 30 October 2015

We just have 1 night stay here, and next day we proceed to port and go to cruise. The hotel is very near to port and it just walking distance 10 - 15min It is shopping paradise, very close to shop! We have superior double room with connecting room Connecting room one bathroom have bathtub , one don't have. The...

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Helpful?
2Thank Love_Travel88778
James O, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Love_Travel88778, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Chester, United Kingdom
Reviewed 29 October 2015

The plain entrance and foyer give no clue to how good this hotel is. The staff are incredibly friendly, the rooms are superb--many with a view of the harbour, the food is excellent. It is part of the wonderful Harbour City development that has Mainland Chinese flocking to the upmarket shops,

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Helpful?
Thank Steven H
James O, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Steven H, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at...

Hanoi, Vietnam
Reviewed 28 October 2015

I travel to Hongkong almost every year because I love to come here for leisure. Needless to tell how great Hongkong for shopping and entertainment. Choosing to stay in Gateway Marco Polo hotel was my best decision this time when travelling with my parent who are not strong enough for walking all day. The hotel is located inside Habour city,...

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Helpful?
Thank BUI2013
James O, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear BUI2013, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Santa Perpetua de Mogoda, Spain
Reviewed 26 October 2015

Close to the Ferry, amazing views..... really good Hotel. Breakfast, room , room service, price, location. Second time in this Hotel, We hope to return next year. One of the best in Kowloon. Congratutations!

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Helpful?
Thank Candido P
James O, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Candido P, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at...

Reviewed 26 October 2015 via mobile

I have booked 2 months ago and have requested for connecting room and early check in at 2pm. When we check in, it was 2.15pm, front desk Joyce mentioned the rooms are not ready if we want connecting room. So we said in that case we do not need connecting room. Joyce said we still cannot check in till after...

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Helpful?
Thank patriciasng
James O, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear patriciasng, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your experience with us fell short of your expectations. Rest assured that we have placed great priority on the issues you raised, and that each one of those issues was brought to the...

A TripAdvisor Member
Level Contributor
6 reviews
2 helpful votes
Reviewed 25 October 2015 via mobile

This hotel is connecting with Harbor City shopping centre. It's 5 mins walk to subway and 15 mins walk to harbor promenade. If you love shopping, this is the place to stay. We stayed at deluxe standard room. Room isn't big but it's good for two.

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Helpful?
Thank A TripAdvisor Member
James O, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear TripAdvisor Member, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at...

Adsubia, Spain
Reviewed 23 October 2015

We have just spent 2 weeks at the Gateway Marco Polo Hong Kong and it was magnificent . Our room was spacious and almost like a suite, everything replenished daily including fruit and free mini bar. The highlight was coming in each night to the most comfortable and luxurious bed. Ernest the guest relations agent was most helpful when we...

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Helpful?
Thank June F
James O, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear June F, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your service...

Geelong, Australia
Reviewed 23 October 2015

We have stayed at this venue several times and have always been impressed by the excellent staff and quality of the facility. This time was no exception. The Gateway is in a great location with easy access to the designer labels of Harbour City, the local street stalls and everything in between. It is an easy stroll to Ocean Terminal...

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Helpful?
Thank John R
James O, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear John R, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your service...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Three on Canton (Gateway Hotel)
Three on Canton (Gateway Hotel)
Cuisines: Chinese, Asian, International, Sushi
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Rising over Hong Kong's commercial and entertainment district of Kowloon is Gateway Hotel, a Marco Polo hotel. Housed in Harbour City - Hong Kong's largest shopping complex - Gateway Hotel, the ultimate in leisure accommodation and shopping experience. In September 2013, Gateway Hotel introduced a brand new 360-degree redesigned property that defined a totally innovative design concept. All 400 guestrooms and suites underwent the redesign, which won a Global Excellence award for Best Hotel by The International Interior Design Association in December 2012. The celebrated renovation also included the hotel's Continental Club Lounge and lobby, as well as the restaurant, Three on Canton and al fresco dining area, Be on Canton. The Continental Club is the epitome of sleek design, intuitive services and state-of-the-art amenities. Guests of The Continental Club can enjoy full access and exclusive benefits from the Continental Club Lounge, to include complimentary daily breakfast, afternoon refreshments and evening cocktails and butler service. Located in one of the world's culinary capitals, the hotel has created signature outlets such as Three on Canton which is the ultimate gourmet destination, with an impressively designed space of 20,000 square feet to dine, wine, lounge and network. Discover the most stylish al fresco dining terrace on Canton Road, dubbed 'Be on Canton'. Be part of a hip and happening venue that offers resort-style dining, cocktails and aperitifs served with delectable bites, or shake things up with an instant party. Wi-Fi is complimentary throughout the entire hotel. Complimentary mini-bar service in every room will be replenished daily. The essential refreshments vital to enjoying the dazzling energy of Hong Kong will be restocked daily in the free mini-bar. Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers with the power to keep guests totally connected while exploring the city. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, Wi-Fi hotspot and tethering, dining and city guide and exclusive ticketing offers. Fitness buffs have access to the nearby Marco Polo Hongkong Hotel for a swim at the outdoor swimming pool or work out at Prince Hotel's 24 hour gym. True to its promise of an unbeatable location, Gateway Hotel lies on the junction of Canton Road and Haiphong Road in Kowloon and is a short walk from the bus terminal, Star Ferry and MTR Subway Station. The Gateway Hotel is an approximately 35-minute drive from the airport, or an MTR journey that will take around 55 minutes. Guests can also take the hotel shuttle bus which takes about 40 minutes to the airport. ... more   less 

Additional Information about Gateway Hotel Hong Kong

Address: No.13 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: $277 - $728 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gateway Hotel Hong Kong 4*
Number of rooms: 400
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Also Known As:
Gateway,Hong Kong Hotel Hong Kong
Gateway Hotel Hong Kong
Hotel Style:
#24 Business Hotel in Hong Kong
#27 Luxury Hotel in Hong Kong
#30 Family Hotel in Hong Kong
#31 Romantic Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Gateway Hotel Hong Kong staff and other travellers.
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Questions? Get answers from Gateway Hotel Hong Kong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“More promos pls”
 of 5 bubbles 225julieo, 1 Dec 2016 | Read review
“If some renovation starts, should be better. Deserve to be tried at least once.”
 of 5 bubbles H3190OProbertog, 29 Nov 2016 | Read review
“Ask for twin bed rooms as the room is bigger compared to a double bed room”
 of 5 bubbles SuNSuNAH, 23 Nov 2016 | Read review
“Renovations are taking place on the higher floors so about 11th floor and below at the moment to keep noise to a minimum .”
 of 5 bubbles kenneths366, 17 Nov 2016 | Read review
“I suggest you check out other areas nearby like the food court accessible from the 2nd floor.”
 of 5 bubbles cxtramail, 9 Nov 2016 | Read review
5 of 5
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