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Gateway Hotel Hong Kong

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#27 of 708 Hotels in Hong Kong
Certificate of Excellence
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Gateway Hotel Hong Kong
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1,072 Reviews from our TripAdvisor Community

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Showing 761: English reviews
Jakarta
Reviewed yesterday NEWvia mobile

A good all round hotel. It practically has everything that you need in the room. Free minibar ( 5 cans in total: a coke, diet coke, orange juice and two beers) and 2 bottled waters (all of them get stocked daily). A nespresso machine with three free pods, ipod dock (though useless as it still uses old iphone 4 connector)...

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Helpful?
Thank gadinata
Reviewed 2 days ago NEWvia mobile

It's a good nice hotel but rooms are small compared to Marco Polo hongkong hotel next door (owned by the same company). Access is via stairs to the lobby makes it difficult for people with heavy luggage as to get in Room size was really small. I was on club level with better sized room and still it was small.

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Helpful?
Thank Sadat H
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Sadat H, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for falling short of your expectations, particularly with the size of the rooms being too small and also for the inconvenience you had encountered when you were carrying your luggage up and down...

Edinburgh, United Kingdom
Reviewed 3 days ago NEWvia mobile

Situated in TST this is a good location within Harbour City Mall. Easy to get about using the mass transit system and a short walk to the Star Ferry. A luxurious feel and good service. Nice breakfasts but otherwise we ate out.

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Helpful?
Thank Bulla55
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Bulla55, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Quezon City, Philippines
Reviewed 1 week ago

The travel to Hongkong will be a success if the tourist will choose a center situated hotel. Gateway Hotel provided better room accommodation. quality service and good food. The only place that we were not able to use was the swimming pool. but we were informed that it was under renovation.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank Racel C
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Racel C, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at...

Richmond Hill, Canada
Reviewed 1 week ago

We booked 2 rooms for a family of 4 because hotel doesn't allow bookings for 4 per room unless your children are under 12. My grown children are 19 and 15. However, the rooms with 2 double beds can easily accommodate 4 people. We were able to do this because of the corporate rate. The rooms are spacious and in...

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank DragonLady_at
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear DragonLady_at, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Please understand that late check out extensions depend entirely on the hotel occupancy situation at the time. It is most unfortunate that on the day of your departure, the hotel was running high occupancy and we were...

Melbourne
Reviewed 1 week ago via mobile

The good thing is that the hotel is located right above Harbour City, which make access to City Super and heaps of branded stuff so easy. The room was quite nice and spacious, with comfy bed and sofa to relax. The breakfast spread was nice, which I think is better than a 4 star standard. Now the bad thing is...

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Helpful?
Thank andryvsutrisna
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear andryvsutrisna, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your service experience with our associates upon check-in and at breakfast fell short of your expectations. Rest assured that we have placed great priority on the issues you raised, and that each one...

Manila, Philippines
Reviewed 1 week ago

I go to HK nearly every year, and this hotel is always my top choice. The location makes it a winner for me, it's right in the middle of Canton Road with direct access to two malls (Harbour City and Silvercord). The rooms are modern and well appointed (with a mobile phone guests can use for free during their stay)....

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Helpful?
1Thank melvel79
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear melvel79, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Bangkok, Thailand
Reviewed 2 weeks ago

Excellent location, clsed to all shoppings and supermarket. Good staffs, from front desk, bell to housekeeping. Stay at Gateway Hotel every time in Hongkong. Large room including a sofa to relax. Comfy beds. Recommend.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank RuchJ
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear RuchJ, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be...

Makati, Philippines
Reviewed 2 weeks ago

I booked a superior room for me and my girlfriend’s birthday last November 2016. We stayed for 3 nights and 4 days and extended for half a day on the last day. The last time I checked-in in Gateway was in 2004. It was most welcome to see that the hotel premises and rooms have been given a modern facelift....

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Helpful?
Thank GMViloria
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear GMViloria, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Reviewed 2 weeks ago via mobile

Nice hotel with good location and superb service. All staffs are very prompt with tour request. Room is huge with double queen beds and super clean. Located right next to the famous Harbor City shopping mall in TsimTshaTsui area, this is an awesome place to stay if you are into shopping mode. Star ferry is around the corner and Macao...

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Helpful?
Thank vsw198
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear vsw198, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Three on Canton (Gateway Hotel)
Three on Canton (Gateway Hotel)
Cuisines: Asian, Seafood, International
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Rising over Hong Kong's commercial and entertainment district of Kowloon is Gateway Hotel, a Marco Polo hotel. Housed in Harbour City - Hong Kong's largest shopping complex - Gateway Hotel, the ultimate in leisure accommodation and shopping experience. In September 2013, Gateway Hotel introduced a brand new 360-degree redesigned property that defined a totally innovative design concept. All 400 guestrooms and suites underwent the redesign, which won a Global Excellence award for Best Hotel by The International Interior Design Association in December 2012. The celebrated renovation also included the hotel's Continental Club Lounge and lobby, as well as the restaurant, Three on Canton and al fresco dining area, Be on Canton. The Continental Club is the epitome of sleek design, intuitive services and state-of-the-art amenities. Guests of The Continental Club can enjoy full access and exclusive benefits from the Continental Club Lounge, to include complimentary daily breakfast, afternoon refreshments and evening cocktails and butler service. Located in one of the world's culinary capitals, the hotel has created signature outlets such as Three on Canton which is the ultimate gourmet destination, with an impressively designed space of 20,000 square feet to dine, wine, lounge and network. Discover the most stylish al fresco dining terrace on Canton Road, dubbed 'Be on Canton'. Be part of a hip and happening venue that offers resort-style dining, cocktails and aperitifs served with delectable bites, or shake things up with an instant party. Wi-Fi is complimentary throughout the entire hotel. Complimentary mini-bar service in every room will be replenished daily. The essential refreshments vital to enjoying the dazzling energy of Hong Kong will be restocked daily in the free mini-bar. Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers with the power to keep guests totally connected while exploring the city. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, Wi-Fi hotspot and tethering, dining and city guide and exclusive ticketing offers. Fitness buffs have access to the nearby Marco Polo Hongkong Hotel for a swim at the outdoor swimming pool or work out at Prince Hotel's 24 hour gym. True to its promise of an unbeatable location, Gateway Hotel lies on the junction of Canton Road and Haiphong Road in Kowloon and is a short walk from the bus terminal, Star Ferry and MTR Subway Station. The Gateway Hotel is an approximately 35-minute drive from the airport, or an MTR journey that will take around 55 minutes. Guests can also take the hotel shuttle bus which takes about 40 minutes to the airport. ... more   less 

Additional Information about Gateway Hotel Hong Kong

Address: No.13 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: $270 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gateway Hotel Hong Kong 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Gateway,Hong Kong Hotel Hong Kong
Gateway Hotel Hong Kong
Hotel Style:
#24 Business Hotel in Hong Kong
#27 Luxury Hotel in Hong Kong
#30 Family Hotel in Hong Kong
#31 Romantic Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Gateway Hotel Hong Kong staff and other travellers.
12 questions
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Questions? Get answers from Gateway Hotel Hong Kong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms with 2 beds are very spacious, maybe should lie like everyone else and just book for 2 and sneak everyone else in.”
 of 5 bubbles DragonLady_at, 9 Jan 2017 | Read review
“Higher floors have less noise from busy Canton Road and TST shopping areas”
  • Superior Room view
  • Toiletries were replenished everyday
  • TV and work area of the Superior Room
  • Superior Room Bed
  • Intersection of Canton and Haiphong Roads
  • Bath tub of the Superior Room
  • Toilet and shower room with an overhead shower
  • Complementary smartphone. Use it to avail of discounts and deals throughout HK!
 of 5 bubbles GMViloria, 31 Dec 2016 | Read review
“Harbour View - but work in progress and few views.”
 of 5 bubbles TheresaC906, 27 Dec 2016 | Read review
“Excellent Hotel with an excellent location”
 of 5 bubbles anthonyVee, 22 Dec 2016 | Read review
“More promos pls”
 of 5 bubbles 225julieo, 1 Dec 2016 | Read review
5 of 5
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