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W Hong Kong

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W Hong Kong
W Hong Kong
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3,547 Reviews from our TripAdvisor Community

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Showing 2,905: English reviews
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Hong Kong, China
Reviewed 2 days ago NEW

Every time me join tea buffet were very nice as always and this time tea buffet is the best, they have more savory food and abalones, thats one of mine favourites. Specially the time we got served by a lady that named Polam. She has been always given us a very friendly and warm service. Of course and promised to...

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Helpful?
1Thank Kathy L
Hong Kong, China
Reviewed 3 days ago NEW

When we arrived, there was a miscommunication with the employee at the check-in desk. However, a more experienced employee intervened and we received additional assistance from Jay, the manager on duty at the time. The W takes its customer service very seriously. After the initial kinks were worked out, the rest of the stay was great. The room was of...

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1Thank BKwon
Reviewed 3 days ago NEW

I stayed in W Hotel for my Honeymoon. Cathy from Guest experience team was very kind and made sure we had a great stay. Her detail oriented service really impressed me. As a person, who is in Hospitality industry, I learned a lot from her and would like to implemented also in my hotel. F&B team was also very impressive....

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6Thank Soo K
Scottsdale, AZ
Reviewed 3 days ago NEW

I really liked this hotel - it is directly attached to the Kowloon metro station which makes getting to island side, and coming from the airport are very quick. The only downside to this location is that it isn't very walkable to other locations in Kowloon (i.e. TST).

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1Thank Rob138_AZ
Reviewed 4 days ago NEWvia mobile

My boyfriend and I visited Hong Kong over the Valentine's Day weekend for 3 nights and it was the most memorable hotel stay we've ever had. The W Hong Kong team, right from the time of our arrival were extremely friendly and never failed to greet us with a smile. We stayed at the Spectacular Room. The design of the...

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5Thank Ying Hui L
PeterHildebrand, General Manager at W Hong Kong, responded to this review

Hello Ying Hui L, It was our pleasure to have you both stay with us for Valentine’s day! We are so pleased that we were able make your weekend together all the more special. Our W Experience team is always on hand to create memorable and personalized guest experiences. We do hope to welcome you again soon! Best wishes, Peter...

London
Reviewed 5 days ago NEW

Firstly, very easy access from the airport 15-20mins on the airport express train. Welcome at the hotel was ok. Was left to find my own way to the room with very limited direction. TV remote was painful to use and turn the usual W hotel advert off every day, the system was pretty slow... the blue tooth for sound system...

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Helpful?
Thank KGCC7
PeterHildebrand, General Manager at W Hong Kong, responded to this review

Hello KGCC7, Thank you for sharing your valued feedback which is obviously vital in helping us to improve and continue to deliver an experience which is second to none for our guests. The installation of in-room Bluetooth connection to replace previous iPod docking setup is a recent project which will soon be complete and installed in all rooms of the...

Reviewed 5 days ago NEW

Me and couple of my friends came to the bar for afternoon tea. Unfortunately, the bar was very full, many thanks to the manager, they immediately put some tables and let us enjoy the buffet, food were great, services were very attentive.

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1Thank Chak Wai L
PeterHildebrand, General Manager at W Hong Kong, responded to this review

Hello Chak Wai L, I’m very pleased to hear that our team was able to look after you so well! Our afternoon tea weekend buffet is indeed very popular and a great way to catch-up with friends and family. If you have yet to try our signature Sunday brunch at KITCHEN, I would highly recommend it for your next visit....

Hong Kong, China
Reviewed 5 days ago NEW

We had our ananlyst offiste in @the W kowloon and i got the basic room. Amazing view and great location, shopping mall right downstairs and a nice bar in the premise (Woo Bar). The man in charge that nite was a cool local dude named Johnny and was vy friendly and helpful. We spend good 3 4 hours after the...

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1Thank Pasketball
PeterHildebrand, General Manager at W Hong Kong, responded to this review

Hello Pasketball, We’re thrilled that you enjoyed your stay with us. Johnny and his team at WOOBAR are delighted to hear you had such a great evening at WOOBAR. We are always coming up with new and exciting cocktails, so you should definitely stop by whenever you’re next in the area. Best wishes, Peter Hildebrand, General Manager

Scattered in
Reviewed 1 week ago

I found an agreeable rate with the W Hong Kong and decided to treat myself to a weekend stay. Normally I stay at the Sheraton but decided to give the W a try, seeing so many mixed reviews made me slightly hesitant, however upon arriving, i was very impressed with the attentiveness of the concierge or "wheels" team, immediately asking...

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2Thank friendlytraveler89
PeterHildebrand, General Manager at W Hong Kong, responded to this review

Hello friendlytraveler89, Your review has truly made us smile! This is exactly what we strive for. I am happy to hear that you felt so welcomed upon your arrival and had a smooth and easy check-in and check-out experience. Indeed, we are very lucky to have some of the most spacious rooms in the city with great views of the...

Hong Kong, China
Reviewed 1 week ago via mobile

A wonderful night for me and my wife to celebrate our first anniversary! Food are nice and cocktails are perfect! And the most impressed me is the service here, specially Johnny! He is very nice and give us very detail introduction of different cocktails! We both choosing the perfect cocktails for our own taste! We definitely come again!

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2Thank Charles007Wong
PeterHildebrand, General Manager at W Hong Kong, responded to this review

Hello Charles007Wong, Happy belated anniversary! We are so honored that you chose to celebrate with us. Johnny and our team are thrilled that you loved our signature cocktails. We also do a great wine and cheese night on Wednesdays as well as a sumptuous afternoon tea buffet on the weekend so do come back to visit us soon. Best wishes,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
W Hong Kong is innovatively designed with 393 deluxe rooms and suites, cutting edge business facilities and function space, superior recreation facilities, award winning bliss spa and high-profile “W happenings”, all of which make it the traveler’s top choice. With the opening of Sing Yin Cantonese Dining, the reputation of W Hong Kong is further cemented with the surely avant-garde offering to the Chinese art of gastronomy in Hong Kong. Together with the launch of WOOBAR, the place to see and be seen, get ready for a nonstop entertainment spree in the vibrant and energetic setting of WOOBAR. ... more   less 

Additional Information about W Hong Kong

Address: No.1 Austin Road West, Kowloon Station, Hong Kong, China
Region: China > Hong Kong > West Kowloon
Price Range: $403 - $590 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — W Hong Kong 5*
Number of rooms: 393
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Travelocity, Priceline, Ctrip TA and Jetsetter so you can book your W Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w Hong Kong Hotel Hong Kong
w Hotels Hong Kong
w Hotel Hong Kong
Hotel Style:
#6 Business Hotel in Hong Kong
#7 Spa Hotel in Hong Kong
#8 Family Hotel in Hong Kong
#10 Luxury Hotel in Hong Kong
#14 Romantic Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from W Hong Kong staff and other travellers.
25 questions
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Questions? Get answers from W Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor/ ocean view”
 of 5 bubbles friendlytraveler89, 15 Feb 2017 | Read review
“Wonderful Dinner”
 of 5 bubbles Alexander_CY, 14 Feb 2017 | Read review
“view on Hong Kong island”
 of 5 bubbles Japonczyk, 14 Feb 2017 | Read review
“corner rooms have view of Hong Kong”
 of 5 bubbles U5543HSanthonyp, 12 Feb 2017 | Read review
“Nice Food for gathering”
 of 5 bubbles , 9 Feb 2017 | Read review
5 of 5