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Grand Mercure Beijing Central

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850 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Mercure Beijing Central
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Showing 463: English reviews
Brisbane, Qld. Australia
Reviewed 31 October 2016

Stayed here from 15/10/2016 - 20/10/2016 on arrival we were told we had been upgraded to a suite, we were already aware of this because WE had asked and paid our travel agency for the upgrade and the hotel was trying to make out they had done it. Room was spacious, clean, phone didn't work though to call front desk.Found...

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Helpful?
1Thank Fay029
Management response:

Thank you for your valuable comment regarding our hotel service and even every single corner with a very detail observation. Also, we are very appreciated for your points to list out some of our areas, such as breakfast, staff attitute, proficiency in English, etc. for the improvement. Our goal to success is to serve you beyond your expectation, please do...

Amstelveen, The Netherlands
Reviewed 30 October 2016

Dirty, noisy, bad internet, services not quite up to date... very old hotel... hardly any English spoken... no value! This hotel is NOT representative for Accor group... do not know why the offer this! Pictures on internet are not for real!!!

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Harry S
Management response:

Dear Harry, Thank you very much that you after your stay at the Grand Mercure Beijing Central took the time to write to us, and deeply regret that the services rendered to their expectations are not met. for the inconvenience caused, we ask you to apologise. the hotel of the brand Grand Mercure put everything to you with any of...

Scottsdale, Arizona
Reviewed 25 October 2016

This hotel is ok, the rooms are clean, and all around nice. The neighborhood is ok, yet lacks those small places nearby to grab food or drinks. The only problem I had there was with the Manager, he over charged me on the confirmed price which I received from Agoda...a whopping 170 RMB too much. I did get reimbursed from...

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Helpful?
Thank foodwriter007
Management response:

Dear foodwriter007, Thank you for your valuable comment regarding our hotel service that we are happy with your positive comment regarding our accommdation room and hotel location. Regarding the "overcharge" for RMB170, it would be very appreciated if we could have your contact that we can follow-up with you further. Our goal to success is to serve you beyond your...

Melbourne, Australia
Reviewed 23 October 2016

The Grand Mercure Beijing Central is a very good hotel. Outside it looks a bit lacklustre and the signage is poor and it is hard to find, even for my Beijinger guide who dropped me off. But inside is fine. Overall the service staff were very good and friendly, the rooms were clean, comfy and well maintained. Breakfast was good....

Review collected in partnership with Accorhotels.com
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Helpful?
Thank B B
Management response:

Dear "B B", Thank you for your valuable comment regarding our hotel service and even every single corner with a very detail observation. We are happy with your positive comment for our hotel services Also, we are very appreciated for your point regarding the English proficiency of our staff for the further improvement. Our goal to success is to serve...

Perth, Australia
Reviewed 22 October 2016

I am currently staying at the hotel - 19026 Oct 2016. Hotel is extremely tired and falling apart. Not deserving of the Grand Mercure brand - below Novotel at best. Hotel reeks of smoke. Fitness centre is severely below par - all three treadmills have slipping tracks, which are extremely dangerous. The decently sized pool smells. Room sizes are adequate...

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Helpful?
Thank tangruize17
Management response:

Dear " tangruize17" Thank you very much that you after your stay at the Grand Mercure Beijing Central took the time to write to us, and deeply regret that the services rendered to their expectations are not met. for the inconvenience caused, we ask you to apologise. the hotel of the brand Grand Mercure put everything to you with any...

Christchurch, New Zealand
Reviewed 19 October 2016 via mobile

Really bad experience here. We arrived at midnight from a delayed flight and the service man at the desk complained that there was no sign of the reservation despite us showing him the booking reference. Got into the room after a lot of trouble and ordered room service, which took double the amount of time they said it would. Food...

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Helpful?
Thank LauraCarterNZ
Management response:

Dear Laura, Thank you very much that you after your stay at the Grand Mercure Beijing Central took the time to write to us, and deeply regret that the services rendered to their expectations are not met. for the inconvenience caused, we ask you to apologise. the hotel of the brand Grand Mercure put everything to you with any of...

Toowoomba, Australia
Reviewed 16 October 2016 via mobile

This is a 4 star hotel by. And and they do try but are let down by a few points and for me it's a management issue. The place must have been good previously and I suspect it's been another brand name hotel before being downgraded. The room was spacious and the water in the shower was hot. In October...

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Helpful?
Thank tigger2594
Management response:

Dear tigger2594, Thank you very much that you after your stay at the Grand Mercure Beijing Central took the time to write to us, and deeply regret that the services rendered to their expectations are not met. for the inconvenience caused, we ask you to apologise. the hotel of the brand Grand Mercure put everything to you with any of...

Reviewed 15 October 2016 via mobile

The hotel location is very good and just few minutes walk to big shopping area and malls. They also arranged airport pickup for us for ¥300 and the guy was so welcoming and easy to find in Beijing airport. There is a bank just next to the hotel to change money and their rate is very good. They have ticket...

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Helpful?
Thank 1sjudy
Management response:

Thank you for your valuable comment regarding our hotel service and even every single corner with a very detail observation. We are happy with your positive comment for our services, location and room cleanliness . Also, we are very appreciated for your point regarding the English proficiency of our staff for the further improvement. Our goal to success is to...

Reviewed 6 October 2016

I have been to Beijing on business trip several times but this is the first time I stayed at this hotel and I loved it!!! First, the hotel location is perfect: - It is located across the street from the terminal station (Xidan) of airport shuttle #2 - Tiananmen square, Forbidden city and several shopping centers are within reach by...

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Helpful?
2Thank Ikbal M
Management response:

Thank you for your valuable comment regarding our hotel service and even every single corner with a very detail observation. We are happy with your positive comment for our services. Also, we are very happy to know your good experience during stay. Our goal to success is to serve you beyond your expectation, please do leave us your way of...

Sydney, Australia
Reviewed 28 September 2016

The location is good as it is close to the subway station, receptionists were helpful but not friendly, probably they were too busy? However I was impressed the waiter in the restaurant on level 2 as well as the housekeeping! The room I booked was a suite, but there was a lot of mould around the air condition! Not good...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank PeggyZhou
Management response:

Thank you for your valuable comment regarding our hotel service and even every single corner with a very detail observation. We are happy with your positive comment for our location/ Also, we are very appreciated for your point regarding the our staff attitude, room cleanliness for the further improvement. Our goal to success is to serve you beyond your expectation,...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The Grand Mercure Xidan Beijing is located in the commercial and retail heart of Beijing, walking distance from Tiananmen Square and only 45 min from the airport. The hotel offers 290 rooms featuring city views, as well as a cafe restaurant, lobby lounge, fitness centre and swimming pool. With exceptional service and facilities, the hotel is perfect for that special weekend holiday as well as an ideal conference venue for business travellers. ... more   less 

Additional Information about Grand Mercure Beijing Central

Address: No.6 Xuanwumen Nei Main Street, Xicheng District, Beijing 100031, China
Region: China > Beijing > Xidan
Price Range: $91 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Beijing Central 4*
Number of rooms: 290
Reservation Options:
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Also Known As:
Grand Mercure Beijing Central Hotel Beijing
Grand Mercure Xidan
Mercure Hotel Beijing
Hotel Style:
#78 Best Value Hotel in Beijing
#90 Luxury Hotel in Beijing
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Beijing Central staff and other travellers.
7 questions
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Sheffield, United Kingdom
over a year ago

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Questions? Get answers from Grand Mercure Beijing Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south side are brighter”
 of 5 bubbles 656albertt, 26 Sep 2016 | Read review
“Check room availability on booking.”
 of 5 bubbles JMSKNR, 1 Jul 2016 | Read review
“Hers a tip - never stay here !”
 of 5 bubbles chrispar3, 28 Jun 2016 | Read review
“south side looks into offices... but you do not get direct sunlight.”
 of 5 bubbles leeoscar68, 27 Jun 2016 | Read review
“They are all good”
 of 5 bubbles FCB-7, 9 Jun 2016 | Read review
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