Amazing room with a great view of the CCTV building and other towers. Loved the Club Lounge throughout the day for coffee, snacks and then cocktails at night. Kids loved the clown performance and soft play on floor 3. Duck restaurant on floor 1 was amazing. Breakfast was awesome too. Would defiantly recommend to friends.
Amazing club lounge open for snack every time I went. fast check in. My room was upgraded to a suite. Was brilliant. Free bottle of wine and free one time use minibar Breakfast in club lounge saves you fighting the masses in Kerry’s kitchen downstairs
I stayed in this hotel about 50-100 nights before. This time is the worst experience here. I checked in around 8pm tonight. The reception is impolite. I asked for allowing me to have breakfast in lounge as I did not want to have buffet breakfast in big restaurant. She just told me I needed to pay for the upgrade. After a while, I noted that the breakfast is relocated to lounge already as occupancy is too low. Then seems problem solved. But she still reminds me to require for paying extra if I use the lounge in the afternoon or evening. Come on. 1. I don’t feel any welcoming like Shangrila 2. She does not tell me the breakfast already relocated to lounge and just ask me to pay more money. 3. She still keeps asking me to pay more for using the lounge. For a customer staying in the hotel so many nights, for a customer still staying here for a week in pandemic, for the brand of your hotel, do I deserve a better service? Disappointed.…
Great service, amazing breakfast and ideal location for a beijing visit. The facilities were top notch and the hotel itself is connected to the mall so you have every possible convenience available. The people at the lounge were so helpful during checkin/out and happy hour.
On our visit to Beijing we stayed in 3 different hotels. First 2 other hotels were very good and both hotels offered room upgrade to suite with lounge access for free. After these very good experiences we were coming to Kerry with high expectations, this is because Kerry was the most expensive. Unfortunately we were disappointed with rather outdated room. Our room rate was involving to Adventure park which during our visit was very full and crowded. Even getting in to park was very confusing and we waisted 15min on 2 hours time in que. Second breakfast was too busy too. Very crowded and some food not available
Kerry staff,The hotel staff was very friendly, the restaurant was very clean, and I met a foreign staff and I was very satisfied with his response. I got the feel full safe. Specializing. IRD food so nice and great, fresh Thanks you
The staff is amazing and super helpful at the Kerry Hotel.Hospitality is exceptional,With special thanks to Janice Chen,Who offered to check in and free upgraded our room ,She has been provided us great service.I will suggest Kerry Hotel to my friend who want to come to Beijing for travel ,And for true I will be back.
I came to Beijing to travel, it’s also my first time in Kerry hotel, because of some problem I have not been able to check-in, but Janice help me quickly solve the problem and upgrade the room for me, really thank you.
Good hotel to stay, cleaning room and efficient staff and excellent location ...Affected by the epidemic，not many guest there, but I get extraordinary care and good service from lounge. Doris could always remember my name and dietary habits，I don't need to ask to prepare my favorite wine every time. Betty help me a lot too, Once, she found a shoe repair shop for me when I needed it and thoughtfully prepared a map for me. Also thanks for Micheal, a good manager of lounge. I’ll be back in next time.
I am always impressed by the professional standards at the Kerry. Clean, efficient and excellent care in the executive lounge. The Kerry is in a great location, easy to get to via metro from Beijing Nan.