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The Westin Beijing Chaoyang

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No.7 East Third Ring North Road, Chaoyang District, Beijing 100027 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (801)
Room & Suite (233)
Dining (88)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Beijing Chaoyang
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#69 of 6,231 hotels in Beijing
Location
Cleanliness
Service
Value
Travellers' Choice
The Westin Beijing Chaoyang is ideally located in the heart of Beijing and only a 25-minute journey from Beijing Capital International Airport. Commercial and shopping centres are also nearby. Hotel features 550 guest rooms and suites, Westin Club Lounge facilities, offers 6 entertainment and dining options, 11 meeting rooms for events of various sizes and the Spa.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Wifi
Hot bath
Adult pool
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Massage
Concierge
Newspaper
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern

Location

Full view
76Somewhat walkable
Grade: 76 out of 100
68Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
1604Reviews6Q+A100Room tips
Traveller rating
  • 972
  • 462
  • 108
  • 39
  • 23
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Popular mentions
E l wrote a review June 2021
1 contribution2 helpful votes
The housemaid let herself in just because no one answer the door! Unbelievable! She even explained she did knock and ring the bell. She looked like the behavior is totally reasonable and rational. We can not believe this is the service provided by Westin and this is our first experience here! It never happened before anywhere else. Please take this complain into your consideration while you evaluate your standard of service because it can be very serious and leads to various kinds issues!
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Review collected in partnership with 单个酒店
Date of stay: June 2021Trip type: Travelled as a couple
2 Helpful votes
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BusanGaz wrote a review Apr 2021
Beijing, China48 contributions64 helpful votes
Beautiful hotel. We stayed here for two nights at Christmas. The food was great and the rooms were luxurious. Problem with the heating but management took great care of us. We're looking forward to returning in the near future.
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Date of stay: December 2020Trip type: Travelled with family
2 Helpful votes
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talk2hao wrote a review Mar 2021
Beijing, China43 contributions1 helpful vote
As other review mentioned, the doorman/concierge staff were lack of passion for service. No greetings, no help with luggage. The weird thing is the hotel does have a fancy Lounge, but Marriott members cannot check in/out from the Lounge. All people have to line up at the lobby to check in. No priority check in for even Titanium members. Fortunately, the staff helped me check-in, Mavis Li, was very friendly and professional. She apologized for the waiting, upgraded my room, and introduced the facilities, and did the whole check-in process quickly. Her extraordinary services and the way to put customers satisfaction firsts, saved this review from 3.5 to 5. The room was big and loved the foot massager. The gym and pool are well maintained. The breakfast buffet is excellent, lots of choices to choose from, staff quickly collect used dishes. Over all it was a great stay, just the whole arriving and check-in experience was not so good. Hopefully, it can be improved.
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Date of stay: March 2021
Value
Location
Service
Room Tip: Rooms on the north side have better city views
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Emmaemme wrote a review Feb 2021
Beijing, China1 contribution
My husband and I are both titanium and platinum members, and it played no role in our stay; didn’t feel welcomed checking in but oh well. Then the carpet, the chemical smell, give you a headache and sore throat kind of smell. I couldn’t stand it but my kids were too excited to be in a hotel, so okay, stay. Then the highlight of this experience: the kids wanted to play in the shower but had no hot water after running the tap on for more than 30 minutes-(yes I timed); the maintenance guy said we’ll have to run it for more than 30 minutes every time to have hot water because they didnt have enough guests staying so the water didn’t circulate well, as it’s super normal, and of course found no need to apologize. Then the manager on duty gave me 2 options: she had another room available which was really far (our 2 rooms were next to each other) we can either move there or make a trip to shower in there and come back every time. I found it ridiculous on so many levels. I have to carry my chubby 3 year old and walk all the way to the other side to take a shower and then come back ? Or move us away from my husbands room completely? Just that one room was her only solution while the maintenance guy told me there weren’t enough guests to even have normal hot water usage. After expressing not happy with her solution she asked me“what is it that you really want?” Their poor ability of basic problem solving, no desire to provide any sort of customer service , and lack of empathy... A terrible experience.
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Date of stay: February 2021Trip type: Travelled with family
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Response from Chaoyang Westin, 总经理 at The Westin Beijing Chaoyang
Responded 22 Feb 2021
Dear Emma, Thank you for staying with us and taking the time to give feedback with your detailed experience. Please accept our sincere apologies regarding your unpleasant experience at our hotel during your recent visit. This certainly in not the normal experience at Westin. Your feedback is very important for us, and we strive to provide comfortable and pleasant travel experience to all guests, making everyone felt like home. We would also appreciate the chance to discuss your experience further, investigate and improve about the mentioned case. Please email me directly michael.lunn@westin.com at your convenience, so I can get in touch with you. Be Well! Be Westin! Michael Lunn General Manager The Westin Beijing Chaoyang
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HHGC82 wrote a review Oct 2020
São Paulo, SP1026 contributions191 helpful votes
Everything went well for the duration of my stay - quick and early check-in, very friendly staff, nice room, great facilities, convenient location right by several dining places as well as the metro station, good food, etc.
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Date of stay: October 2020
Value
Service
2 Helpful votes
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Response from Chaoyang Westin, 总经理 at The Westin Beijing Chaoyang
Responded 9 Oct 2020
Dear, Thank you for choosing The Westin Beijing Chaoyang again. We are glad to learn that you are satisfied with your recent stay, our passionate team had taken good care of you. Your recognition and will motivate our team to provide more distinct and personalized experiences for all guests. We look forward to welcoming you back for another enjoyable stay soon. Be Well! Be Westin! Ken Liu Resident Manager The Westin Beijing Chaoyang
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PRICE RANGE
USD 164 - USD 370 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
金茂威斯汀大饭店, 北京威斯汀大饭店, the westin beijing chaoyang hotel beijing, westin beijing chaoyang, beijing westin
LOCATION
ChinaBeijingBeijing Workers' Sports Complex
NUMBER OF ROOMS
550
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Frequently Asked Questions about The Westin Beijing Chaoyang
Which popular attractions are close to The Westin Beijing Chaoyang?
Nearby attractions include Yansha Youyi Shangcheng(Liangmaqiao) (0.2 km) and Ligero Pipe & Cigar House (0.3 km).
What are some of the property amenities at The Westin Beijing Chaoyang?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Westin Beijing Chaoyang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Beijing Chaoyang?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to The Westin Beijing Chaoyang?
Conveniently located restaurants include Il Bar (The Bulgari Hotel Beijing), Il Ristorante Niko Romito, and Kempi Deli (Kempinski Hotel Beijing Lufthansa Center).
Are there opportunities to exercise at The Westin Beijing Chaoyang?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does The Westin Beijing Chaoyang have airport transportation?
Yes, The Westin Beijing Chaoyang offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Beijing Chaoyang?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Beijing Chaoyang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Beijing Chaoyang?
Many travellers enjoy visiting Tian'anmen (7.1 km), Meridian Gate (Wu Men) (6.7 km), and Gong Wang Fu (6.5 km).
Is The Westin Beijing Chaoyang accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.