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Silver Springs Hotel

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Silver Springs Hotel
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191 Reviews from our TripAdvisor Community

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Showing 168: English reviews
Burlington, Canada
Reviewed 4 weeks ago

I was there very briefly for three nights for business conference. I found the staff very helpful and check in after a long trip was quite fast... The breakfast buffet was quite lovely and fresh. I didn't have time to use the pool or exercise facilities but they looked impeccable. One note, the a/c in my room didn't work as...

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Helpful?
Thank johndavid2016
Nairobi Region, Kenya
Reviewed 4 weeks ago

I was at this hotel for a meeting for a week... the place is nice, clean, modern and beautiful despite the fact that it is in the middle of Nairobi. The staff however are very unfriendly and unhelpful and adamant! They will not step even an inch out of their way to help you. I also got a stomach upset...

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Helpful?
Thank ech0mike
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Greetings. I am sincerely sorry for the experience you underwent during your stay with us and kindly accept our apology. This is not the kind of service that we are known for and i promise to do a follow up and amend on the areas that we went wrong this time. I promise that when you visit us...

Nairobi, Kenya
Reviewed 16 December 2016

I spent 1 week in this Hotel. The food was okay, the rooms are quite and though a bit small, they have comfortable beds. However, the hotel has fluctuating Wi-Fi and thus making it the only hotel i have been to with the worst kind of Wi-Fi connectivity. It goes off and on, you cant rely on it for any...

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Helpful?
Thank victork2542016
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Greetings. Thank you for taking your time to post a review about the hotel and i am sincerely sorry that Wifi connectivity let you down during your stay. Am sorry this was caused by the ongoing road construction but we are trying our level best that all goes back to normal. Please accept our apology and i promise...

Reviewed 12 December 2016 via mobile

Had my spa appointment cancelled at the last minute ( I had already arrived- in time), because the staff felt and I quote: "you will take too long in the shower" . I was the last appointment of the day and had booked at the time advised by this same facility. They also changed the originally booked executive room at...

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Helpful?
Thank Mimi T
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for taking your time to post your sincere feedback on what you experienced while at the hotel. I took up the matter personally with the concerned colleagues because this is unacceptable and i promise you that this will not happen again to all our guests now and in future. Kindly accept my apology and i look...

Washington DC, District of Columbia
Reviewed 5 December 2016

I spent two weeks in Nairobi in July staying at or working out of several hotels. I don't usually have the opportunity to explore so many in a short period of time. I'm going to use the same criteria in reviewing all of them: - Rooms/Food/Overall Ambiance-Grounds/Taxi service/Security/Service. Hopefully the comparison of five hotels by the same person is helpful...

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Thank thewilsonswanderings
Reviewed 15 November 2016 via mobile

The rooms are quite. The buffet breakfast is good. I don't know why but the gym is complimentary only from 10.30 to 11.30 and 2 to 3. Who goes to gym at that time. But over all a nice place to stay since it is near to my business place.

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Helpful?
Thank sanjay m
Helsinki, Finland
Reviewed 5 November 2016

Hotel is ok, bit old and nothing special there. I came very early in morning and hotel was not too far away from airport. Rooms are small but clean, bed was really hard and my back was hurting two days after i left. Food is quite tasty and there are lot of choices in buffet. Staff is very friendly!!

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Thank 328hennak
Rome, Italy
Reviewed 26 October 2016

The hotel is generally ok. A little old, but nothing uncomfortable. A colleague of mine managed to secure a upgrade for me and I was moved to a mini-suite. apparently, the normal rooms are very small. The mini-suite was also quite small... so I can imagine how small would have been the normal room. We were there for a workshop:...

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Thank DARBAX
Reviewed 19 October 2016

I stayed at Silver Springs for ten days during a very busy business meeting. I enjoyed their food, the swimming pool, the gym; the sauna experience was less fantastic but overall; a very good experience!

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Thank Daniel K
Reviewed 18 October 2016

The place has very good and well prepared foods, and buffet. Staff are well knowledgeable and quite helpful. The place is a bit old, not so bad as to spoil your stay but just shows the smallest signs of aging. Be wary of how low the power sockets are, they simply prevent some power cables and adapters from being usable...

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Helpful?
Thank Dennis O

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: $127 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Silver Springs Hotel 3*
Number of rooms: 160
Reservation Options:
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Hotel Style:
#18 Spa Hotel in Nairobi
#24 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Silver Springs Hotel staff and other travellers.
2 questions
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Questions? Get answers from Silver Springs Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are just noisy”
 of 5 bubbles ech0mike, 18 Dec 2016 | Read review
“the gym overlooks a busy road, Icould run the mill to the rhythm of the passing cars”
 of 5 bubbles R9348LZdanielk, 19 Oct 2016 | Read review
“Stay away from road facing rooms”
 of 5 bubbles AftabAalam, 18 May 2016 | Read review
“quiet floors”
 of 5 bubbles feyg2016, 29 Mar 2016 | Read review
“poolside rooms have a great vision”
 of 5 bubbles Gioko, 29 Mar 2016 | Read review
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