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The Heron Portico

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#4 of 164 Hotels in Nairobi
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1 room 2 adults 0 children
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The Heron Portico
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414 Reviews from our TripAdvisor Community

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Showing 387: English reviews
Nairobi, Kenya
Reviewed 9 September 2016

Great place to stay if you're in Nrb for a business visit. Centrally located. Very clean and modern rooms. Excellent service and friendly staff. Good gym facility and a swimming pool. Good restaurant and nice food also.

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Helpful?
Thank fwaliji
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for staying at The Heron Portico, Nairobi. We truly appreciate your time to share your feedback on TripAdvisor. We are very happy that you had a comfortable stay and that you enjoyed the calm and serene ambience, the décor and the service at the hotel. The team and I, look forward to the pleasure of welcoming...

Queensalnd
Reviewed 8 September 2016 via mobile

Our first night after a long flight was a pleasure due to a great restaurant and bar as well as a large comfortable room. A sitting area as well as kitchenette enhanced the spaciousness of this room set close to the CBD of a busy Nairobi

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Helpful?
Thank JuliaGoldCoast
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for staying at The Heron Portico, Nairobi and for sharing your generous feedback on TripAdvisor. We are delighted that you were impressed by the service, the food, the bar, the location of the hotel . Our location is indeed a USP for The Heron Portico, Nairobi. Your appreciation of our service and facilities is very encouraging...

Brussels, Belgium
Reviewed 8 September 2016

Rooms are very nice, comfortable and clean. The hotel is cosy with a lot of attention to details. There is a small but nice gym with an instructor and a steam sauna. I really enjoy this hotel. It is not excessive but still very cosy. The breakfast is really yummy (apart from the coffee..but if I want to be picky)...

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Helpful?
Thank Maddalena B
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Maddalena B Thank you for your review on Trip Advisor after staying at The Heron Portico, Nairobi recently. We are delighted to learn that your stay with us was perfect for you, and that you were mostly satisfied with the accommodation, gym , pool, breakfast offering as well as services extended by our entire team. We look forward to...

Los Angeles, California
Reviewed 8 September 2016

Just completed my third stay at Heron Portico. I am particularly grateful to the staff for their hospitality and professionalism. The staff was absolutely delightful and when confronted with an issue, they were eager and quick to address. The front desk manager, David, is a really friendly guy who made my stay especially enjoyable. I travel and stay in hotels,...

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Helpful?
Thank calistogamt
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico, Nairobi! Thank you for sparing time and posting your review of our hotel on Trip Advisor. I am pleased to note that you had a pleasant stay with us. Your appreciation for the facilities offered and our services motivates us in our endeavor to create delight for all our guests. We look forward...

New Delhi, India
Reviewed 7 September 2016

I was on a business trip to Nairobi and first time decided to stay at this hotel. I was mightily impressed with every aspect of the hotel. The hotel's General Manager Mr.Sanjeev Tiwari ensured that I had my vegetarian meal ready the moment I checked into the hotel. All the staff were extremely courteous and remembered every small detail that...

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Helpful?
Thank Shekhar D
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico, Nairobi! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. We are delighted to note that you have enjoyed your stay at the hotel and carried back fond memories of your time. It is a pleasure to read your positive feedback about your experience, especially our...

Gurugram (Gurgaon), India
Reviewed 6 September 2016

I loved my stay at this hotel. The staff is so friendly and accommodating to your needs that it is unbelievable. The rooms are clean and comfortable. The food is delicious and the chef is so kind and dedicated. The internet is fast . The location is quiet and not too far from the airport but the traffic is maddening.

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Helpful?
Thank monicaPune
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for the feedback and the appreciation. I am glad to know that you enjoyed the facilities and services of the hotel. We look forward to welcoming you back soon. Best regards Sanjeev Tiwari General Manager

Vadodara, India
Reviewed 4 September 2016 via mobile

We were there to meet friends from India and had breakfast and brunch. Chicken sate was excellent. Friends had some Chinese and Thai items they were impressed. The service was excellent very attentive staff and courteous. Recommended for a Sunday Chill in the outdoor restaurant.

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1Thank Jayesh C
Reviewed 31 August 2016 via mobile

This hotel is my best in Kenya. Loved breakfast, gym, rooms and staff This place is probably the best on this hill, you won't believe unless you've been inside here. Concrete secure with good dinning, staff and everything.. Located on a cool hilly zone, accessible to transport and other services in the city

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Helpful?
Thank Orikiiriza I
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico, Nairobi. Thank you for providing us with a feedback on your recent stay experience. It is inspiring to know your over all stay experience and comments on our facilities and services and your specific appreciation of our breakfast buffet at Madalasini restaurant. We pride ourselves in offering a personal and instinctive service, and...

Reviewed 29 August 2016 via mobile

The hotel rates are affordable and they are decent. Lovely working table with great Internet connectivity. They have a self tea service point in the room. The service is great right from the reception to room service to the restaurant. Besides the traffic dyring peek hours, It's good and I would visit again when in Nairobi.

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Helpful?
Thank Joan A
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for your patronage to our hotel and for taking the time to share your experiences with us. We would like to thank you for letting us know how impressed you were with the service you received. Our team is delighted to hear that you enjoyed our facility and services, especially the...

Saint Paul, Minnesota, United States
Reviewed 28 August 2016

I stayed here three days and nights and was so comfortable - the colors, artwork, and furniture (Swahili style) in the room were lovely! We had one of the rooms with a small kitchenette which was very useful! Great hotel and the people who work here are very friendly!

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Helpful?
Thank Dena T
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you so much for your kind comments. We, at The Heron Portico, strive to pamper our guests with the perfect 'WOW' experience with our refreshing amenities and warm hospitality. It is great to know that you loved everything about our hotel and carried back memories of a comfortable stay. Your kind remarks about our hotel architecture, associates...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: $136 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
#15 Best Value Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from The Heron Portico staff and other travellers.
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Questions? Get answers from The Heron Portico staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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