We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Heron Portico

Show Prices
#4 of 164 Hotels in Nairobi
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Heron Portico
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

424 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Heron Portico
See the most recent reviews
Showing 397: English reviews
Reviewed 17 November 2016 via mobile

Am still overwhelmed by the sweet scenario, friendly staff n quite place ; Am gonna check out in few days and trust me am gonna come here with my hubby soon for vac ; I really enjoy it here alot & thanks to festus sitati & other staffs

 Report
Helpful?
Thank Ololade O
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! The entire team joins me in thanking you for staying with us and for sharing your experience on Trip Advisor. I am pleased to note that you had a pleasant stay with us and enjoyed the services. We thank you for your valuable feedback. My team and I look forward to welcoming you,...

Nairobi, Kenya
Reviewed 16 November 2016

One of the best customer care I have seen in Nairobi, very friendly staff and ready to go out of their way to help you (ask for Festus in the Kitchen, he's the best). The rooms are comfortable with little fuss... the Internet connection can be capricious at times.

 Report
Helpful?
Thank Ariane I
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! It is great to have you as our esteemed guest and to know that we served you well. Your kind remarks pertaining to our rooms, prompt services are delighting. It is good to note that our hospitality provided you a ‘value for money’ experience. We believe that your commendations would lead many discerning...

Califon, New Jersey
Reviewed 5 November 2016

For the short time we spent the accommodations were clean, well kept, with a delightful staff that were friendly and polite. We enjoyed our breakfast, discussed our itinerary with our Africa Remote Safaris specialist, met our safari guide, and we were off on an adventure of a life time. I will definitely stay at this hotel the next time I'm...

 Report
Helpful?
Thank mjfmail2016
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico ! Thank you for your lovely feedback regarding your recent stay with us. We are delighted to know that you had a great overall experience. I am glad to know our team was able to make your stay special and took care of all your needs. We do hope you will have an...

Cairo, Egypt
Reviewed 3 November 2016

The Location of the hotel is quite convenient if you want spend sometime in Nairobi business center. However, the hotel management tried to manipulated my hotel booking. I arrived sometime in the afternoon and receptionist asked me to come back in two hours since my room is not ready. I left my bag in the hotel but come back 5:00pm....

Review collected in partnership with Amoma.com
 Report
Helpful?
Thank Abdow66
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for taking time to write down the review and sharing it with fellow travelers.We would like to bring to your notice that your valuable comments and suggestions are always treasured as they always motivate us to perform better thereby leading the royal road of hospitality and service. We commit that we...

Reviewed 2 November 2016

Heron consistently changes for the better while retaining its old charm and friendly atmosphere. Staff tend to stay at Heron which is always a good sign that the management is getting it right. There is always a friendly smile and warm welcome upon arrival. The hotel is going through a slow but sure change and new features and amenities are...

 Report
Helpful?
Thank Bob T
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Bob, Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of services to...

Reviewed 1 November 2016

Great included breakfast buffet with extraordinary omelets. A warm and friendly chef, Festus Sitati, makes delicious omelets fresh, hot, and on the spot. He is a great asset to the breakfast squad! The rest of the staff are also polite, welcoming, and helpful. The hotel is clean and tasteful, and conveniently located. Try the omelets!

 Report
Helpful?
Thank Sarah M
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Sarah, Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. Thank you once again and I look forward to welcoming you back. Regards Sanjeev Tiwari General Manager

Nairobi, Kenya
Reviewed 28 October 2016

Yet again we recently finished another 6 month, weekly, personal training and development programme at The Heron Portico Hotel, and as always the staff were impeccable, professional and supportive with room bookings and set up, and have given us even more reason to book another set of rooms and keep doing our training's there for another 6 months programme that...

 Report
Helpful?
Thank Ngethe G
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time out to share your detailed experience on Trip Advisor. It was indeed a pleasure having you stay with us at The Heron Portico. I wish to express my sincere gratitude for the wonderful feedback you have offered for the team, our services and product. Coming from a discerning patron such as yourself,...

Debre Markos
Reviewed 23 October 2016

Great hotel staff very friendly and professional, the room was fine and the hotel very clean. The pool was good with nice surroundings. Rooms were quiet and the atmosphere relaxed. The breakfast chef Fetus was a great cook and absolutely charming.

 Report
Helpful?
Thank Nina J
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking out time to share your experience on Trip Advisor. It was a pleasure having you stay with us at The Heron Portico. We are truly delighted to hear that you had such a memorable experience from the time you arrived to when you left. Your compliments for the room and the team and their...

Reviewed 19 October 2016 via mobile

These guys are amazing esp Chef Festus.I ordered for a cheese omelette and I could have that everyday. Apart from the food, the customer care there is too good. ...kudos Chef Festus and the rest of the team

 Report
Helpful?
Thank Mariam K
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Very much appreciate you posting a review on Tripadvisor. Positive feedback from our regular guests is what keeps me and my team motivated to give our best. You are very valuable to us and I am glad that you are consistently happy with the service and the product. We look forward to welcome you to the hotel and...

Nairobi, Kenya
Reviewed 18 October 2016

Stayed a few days at this gem of a getaway and was blown away. The decor all around and especially in the room was stylish, the staff very cheerful and customer oriented making one really feel at home. The food was fantastic as was the general ambiance across the hotel. Their customer service is also impressive.Certainly a standout hotel for...

 Report
Helpful?
Thank hellenah151
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for spending some of your precious time to share your review on Trip Advisor and also sharing your kind words about your experience at our hotel. These words go a long way in motivating the team to achieve higher standards of service excellence. We strive to be supportive and cooperative at...

187 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (155)
Viewed
Room/Suite (34)
Viewed
Bathroom (8)
Viewed
View from Room (8)
Viewed
Hotel & Grounds (28)
Viewed
Dining (16)
Viewed
Business Centre/Function Rooms (7)
Viewed
Family/Play Areas (3)
Viewed
Pool/Beach Area (5)
Viewed
Other (46)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Dining (1)
Viewed
Room/Suite (7)
Viewed
Bathroom (1)
Viewed
Hotel & Grounds (1)
Viewed
Other (22)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Nairobi hotels
Fairview Hotel
#5 of 164 in Nairobi
1,226 reviews
Fairmont The Norfolk
#6 of 164 in Nairobi
924 reviews
Sarova Stanley
#8 of 164 in Nairobi
1,075 reviews
Show Prices
Show Prices
Show Prices
Nairobi Central Business District
Best Western Plus Meridian Hotel
Nairobi Serena Hotel
#3 of 164 in Nairobi
849 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: $123 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Jovago.com, Priceline, Agoda and Travelocity so you can book your The Heron Portico reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Heron Hotel Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
#16 Best Value Hotel in Nairobi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Heron Portico staff and other travellers.
1 question
Ask a question

See all questions (1)

Questions? Get answers from The Heron Portico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a junior suite but all rooms are good”
 of 5 bubbles PerthJill, 14 Mar 2017 | Read review
“Heron court is a well-run hotel that catered for all my needs including excellent breakfast which is included.”
 of 5 bubbles manglaa2016, 7 Jan 2017 | Read review
“The rooms on the 4th floor are more spacious and they allow you a good view.”
 of 5 bubbles debbien28, 31 Dec 2016 | Read review
“Makutano Conference Hall is spacious.”
 of 5 bubbles winvicky2005, 22 Dec 2016 | Read review
“Faceing the pool”
 of 5 bubbles robbybresson, 21 Dec 2016 | Read review
5 of 5