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The Heron Portico

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#4 of 161 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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The Heron Portico
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437 Reviews from our TripAdvisor Community

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Showing 407: English reviews
Las Vegas, Nevada
Reviewed 30 November 2016 via mobile

Festus ,a fine chef adds to the enjoyment of dinning. Presents a fine breakfast and evening buffet ,the entire staff very attentive. Truly the governor of Mdalasini county .Peaceful surroundings in a vast city allows for a restful nights rest.

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Helpful?
Thank Alfred Gordon M
Zhuhai, China
Reviewed 30 November 2016 via mobile

Chef Festus. Took excellent care of us. Dinner buffet is excellent. Breakfast is superb. Fresh tossed omelets! Yes they are tossed. The hotel and staff are attentive. An incredible experience. Centrally located. Close to airport and Nairobi National Park.

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Helpful?
Thank wrstevensjr
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, We wholeheartedly thank you for penning down beautiful lines of appreciation for our hotel and its amenities. We are happy to know that you had pacifying stay at our property. We are pleased to know that you liked our well appointed rooms, cleanliness at the hotel, Friendliness and courtesy of the staff, scrumptious breakfast and dinner and other...

Reviewed 28 November 2016 via mobile

I found Heron service is explicitly well specially when it comes to their Front Desk Manager ....i was accepted by a Front Desk Manager Mr. David Mwaniki...he has been so cooperative and helped with gestures. I must remember my stay in particular to the professional service I got from him.. Room facilities was up to the mark Pool is hitter...

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Helpful?
Thank Kazi Mabasher H
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The heron Portico! Thank you very much for your kind words. It is good to know that we have lived up to your expectations, also heartening to learn that you enjoyed your stay, while you were with us. I will convey to David about your appreciation of his services, which definitely will boost his morale. We...

Reviewed 27 November 2016

Excellent service .Restaurant staff were particularly nice and accommodating especially Veronica and Milo. THey went out of their way to be helpful and nice. This hotel has well trained staff who understand the importance of good service

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Helpful?
Thank Malcolm M
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The heron Portico! Thank you very much for your kind words. It is good to know that we have lived up to your expectations, also heartening to learn that you enjoyed your stay, while you were with us. I will convey to the colleagues in kitchen and health club about your appreciation of their services, which...

Reviewed 26 November 2016 via mobile

The hotel is very nice And clean. The staff is kind And friendly. Servis is very good quality. The hotel has very good facilities. Food in the hotel is delicious And excelent. The chef Miloš is right master And friendly too. I recommend this hotel.

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Helpful?
Thank Jiří O
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Dear Guest, Greetings from The Heron Portico! Thank you for taking time to write down the review and sharing it with fellow travellers. Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts....

A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed 25 November 2016 via mobile

I enjoy my stay here thoroughly cuz of the warm hospitality, great service, good maintenance of facilities and friendly staff! Special mention to Chef Festus and Chef Milos for the yummy food experience! The best part is the warm water pool in the cold Nairobi weather!!

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1Thank A TripAdvisor Member
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests. Thank you once again and I look forward to welcoming you back. Regards Sanjeev Tiwari General Manager

Reviewed 25 November 2016

I really enjoyed it there. Traveling to Nairobi again, it would be my first choice. All I needed was there. Hotel staff was very helpful. Moreover, I consider this hotel as a safe place in Nairobi city.

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Thank TomasTomas29
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for taking time to write down the review and sharing it with fellow travelers. Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. We look...

Reviewed 25 November 2016 via mobile

Nice hotel, perfekt servis, taste food and frendly prices. Thanks cheef cook, from your servis :-) Other staff is selfless too. I have nice memories for this time in hotel Heron portico. Realy rekonend these hotel.

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Helpful?
Thank Tomas K
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear guest, We wholeheartedly thank you for penning down beautiful lines of appreciation for our hotel and its amenities. We are happy to know that you had pacifying stay at our property. We are pleased to know that you liked our well appointed rooms, cleanliness at the hotel, Friendliness and courtesy of the staff. Thank you once again and I...

The Hague, The Netherlands
Reviewed 23 November 2016

Located in the centre of Nairobi with good facilities, friendly and attentive service by all staff. Rooms clean and sufficiently equipped. A quite and reliable place to stay; good value for money. The breakfast with the omelets by Festus Sitati and his great service are the best way to start the day!

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Helpful?
Thank DouglasB-NL
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of services to...

Reviewed 19 November 2016 via mobile

Stayed here for a night post safari before flying home. Compared with the Boulevard Hotel (Nairobi) it was excellent and very well priced (great value when compared with other hotels). Great food, friendly staff and good facilities (gym and pool). Will return to this hotel if I'm ever in Nairobi again. The trip to the international airport is not far...

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Helpful?
1Thank Greg A
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time to write down the review and sharing it with fellow travelers. Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. Positive feedback from our guests is always...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: $101 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#5 Best Value Hotel in Nairobi
#12 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from The Heron Portico staff and other travellers.
3 questions
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Questions? Get answers from The Heron Portico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check bathrooms first”
312rachaeln, 19 Apr 2017 | Read review
“We had a junior suite but all rooms are good”
PerthJill, 14 Mar 2017 | Read review
“Heron court is a well-run hotel that catered for all my needs including excellent breakfast which is included.”
manglaa2016, 7 Jan 2017 | Read review
“The rooms on the 4th floor are more spacious and they allow you a good view.”
debbien28, 31 Dec 2016 | Read review
“Makutano Conference Hall is spacious.”
winvicky2005, 22 Dec 2016 | Read review
5 of 5