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The Heron Portico

565 reviews
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Traveller (220)
Room & Suite (70)
Storyboard
Overview
  • Excellent51%
  • Very good37%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Rooms
11 Mar.12 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (565)Write a Review
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Traveller rating
273
192
46
14
5
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273
192
46
14
5
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All reviewsfront office managerexcellent hotelbusiness tripnice pooldouble roomroom serviceheated poolspacious roomsgift shopenjoyed my stayconference facilitiesmain restaurantshort stayeast africahome away from homenairobi trafficfergus
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11 - 15 of 530 reviews
Reviewed 4 weeks ago

Pros: Very helpful staff! Especially Moses, Paul and Alex. Also the Chef of the restaurant was extremely friendly!!!! we even asked him to have his lunch with us, and he did! very friendly. The rooms are clean, the breakfast was good.. Cons: horrible internet access,...More

Thank Mostafa M
Response from NEERAJ K, General Manager at The Heron PorticoResponded 4 weeks ago

Dear Valued Guest, My team and I are delighted that you enjoyed your stay at The Heron Portico,Nairobi. Thank you for your valuable feedback. We have taken a note of your comments regarding the internet access and slow check in and will address and rectify...More

Reviewed 4 weeks ago via mobile

Very friendly staff. Always smiling! Good stopover for safari/trek starts and finishes. Nice sitting by the pool, writing this message! Ok to walk into central Nairobi but be aware. Gym is well maintained and staff attentive.

Thank Andrew M
Response from NEERAJ K, General Manager at The Heron PorticoResponded 4 weeks ago

Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ General Manager

Reviewed 4 weeks ago

Heron Portico hosted over 70 of our delegates for seven days and we made use of the conference facilities as well as rooms for accommodation. The conference facilities exceeded our requirements and the Chef was kind enough to pick our meals preference in person. Wesley...More

1  Thank Helen N
Response from NEERAJ K, General Manager at The Heron PorticoResponded 4 weeks ago

Dear Valued Guest , Thank you so much for sparing your valuable time to post and share your experience. We are truly delighted to see that our team member "WESLEY" made a positive impression about the hotel and its services. Your words of encouragement and...More

Reviewed 4 weeks ago

The Hotel is very good. Has good amenities. I liked the food especially cake. They bake the best cakes in Nairobi. Customer service is on point and would like to give a good recommendation to the following team; Wesley, David, Timothy and Moses.

Thank Divina M
Response from NEERAJ K, General Manager at The Heron PorticoResponded 3 weeks ago

Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ General Manager

Reviewed 4 weeks ago

This is the second time I've stayed at the Heron for business. The room was clean, relaxing and comfortable. Front office staff did everything to make sure I was able to check in upon arrival at 11 am and not later - to relax! But...More

1  Thank Liat27
Response from NEERAJ K, General Manager at The Heron PorticoResponded 4 weeks ago

Dear Valued Guest, Thank you for your positive comments. We are glad that the team "FASTUS"made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ General Manager

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123456106
About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 108 - USD 163 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Nairobi
#10 Best Value Hotel in Nairobi
#12 Business Hotel in Nairobi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
USD 108 - USD 163 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Nairobi
#10 Best Value Hotel in Nairobi
#12 Business Hotel in Nairobi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (220)
Room & Suite (70)
Dining (24)
Pool & Beach (8)
Business Centre & Event Rooms (7)
Family and Play Areas (3)
Questions & Answers
Ask a question
BobJohnston4561454
1 July 2017|
AnswerShow all 7 answers
Response from Matthew Q | Reviewed this property |
Taxi. If rush hour allow 2 hours just to get to the airport! Traffic late afternoon / early evening is horrendous! Assume the same for morning rush hour. But took only 20 mins from airport to hotel late evening when traffic... More
1
Vote
NatashaElkington
27 May 2017|
Answer
Response from stefano s | Reviewed this property |
I would say no.
0
Votes
Google Translation
Kriti G
9 May 2017|
AnswerShow all 6 answers
Response from Kafula M | Reviewed this property |
Shillings 2,000 get an official Taxi
0
Votes
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12
Room Tips
"recommend the rooms on the poolside."
Read review
"possibly facing away from road outside"
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"rooms on the right"
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"upper floors facining the street (which is not too noisy) for a nice view"
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