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Jacaranda Nairobi Hotel

413 reviews
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Traveller (162)
Room & Suite (34)
Dining (26)
Overview
  • Excellent9%
  • Very good42%
  • Average36%
  • Poor10%
  • Terrible3%
Travellers talk about
“sarit centre”(14 reviews)
“shopping mall”(15 reviews)
“nice garden”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.5 Star Hotel
All hotel details
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Rooms
4 Feb.5 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (413)Write a Review
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All reviewssarit centreshopping mallnice gardendecent hotelrooms are largebreakfast buffet isfresh fruitcentral locationcomfortable hotelmasai marawestlandsgymsupermarketconferencetaxisusd
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1 - 5 of 335 reviews
Reviewed 3 December 2017 via mobile

Arriving at the hotel they have not got order in their reservation. Even if my reservation is from 3.rd Dec they did not want me to check in arriving in the morning of that day. They show the lowest degree of flexibility. Getting to the...More

1  Thank MortentWorldtravell
Response from Jacaranda-Hotel-Rep, Director of Sales at Jacaranda Nairobi HotelResponded 5 December 2017

Thank your for choosing Jacaranda Hotel Nairobi, and for taking the time to review your stay with us! We greatly value your feedback as we work towards maintain and continually improving our standards of service. We sincerely apologize for your check in experience, we do...More

Reviewed 2 December 2017

We stayed at the Jacaranda Nairobi Hotel in late November. The Jacaranda is an excellent place for a stay prior to safari. The hotel is clean, the beds are very comfortable, and the staff is friendly and helpful. The front desk can exchange currency for...More

Thank ArtPhemister
Response from Jacaranda-Hotel-Rep, Director of Sales at Jacaranda Nairobi HotelResponded 5 December 2017

A warm greeting from the team at Jacaranda Hotel Nairobi, and thank you for your great review! Your feedback is greatly appreciated as we strive to maintain and continually improve our levels of service. We are glad that you enjoyed your overall stay with us,...More

Reviewed 18 November 2017

We stayed here for two nights before heading out on a safari. The hotel is clean and comfortable, but dated. We had a problem with our room the first night so thankfully we were able to change rooms. The first night our room was facing...More

Thank BardAdmirer
Response from Jacaranda-Hotel-Rep, Public Relations Manager at Jacaranda Nairobi HotelResponded 29 November 2017

A warm greeting from the team at Jacaranda Hotel Nairobi, and thank you for taking the time to give us your feedback! It is greatly appreciated as we strive to maintain and continually improve our levels of service. We are glad that you enjoyed your...More

Reviewed 30 October 2017

The Hotel is located at the best part of Nairobi. No one could get a better location. Rooms are a little old but very clean and comfortable. Staff is great, the food is nice too. They have a great (hopefully free) WiFi with the room.More

Thank Yared M
Response from Jacaranda-Hotel-Rep, Director of Sales at Jacaranda Nairobi HotelResponded 2 November 2017

A warm greeting from the team at Jacaranda Hotel Nairobi, and thank you for your feedback! It is greatly appreciated as we strive to maintain and continually improve our levels of service. We are glad that you enjoyed your overall stay with us - we...More

Reviewed 10 October 2017

We stayed here for a couple of nights prior to a safari. The hotel is clean and comfortable & staff friendly & welcoming. The food in the restaurant isn't the best & is expensive for what you get. Breakfast not included on our first day...More

Thank Debkilvington
Response from Jacaranda-Hotel-Rep, Director of Sales at Jacaranda Nairobi HotelResponded 18 October 2017

Dear Deb, Greetings from Jacaranda Hotel Nairobi! We are glad you chose us for your brief stay in Nairobi, and thank you for taking the time to give us your feedback. We do our best to provide each client with the best service, and we...More

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About
Amenities
Top amenities
Room Service
Restaurant
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
USD 102 - USD 142 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Spa Hotel in Nairobi
#27 Business Hotel in Nairobi
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
USD 102 - USD 142 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Spa Hotel in Nairobi
#27 Business Hotel in Nairobi
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (162)
Room & Suite (34)
Dining (26)
Pool & Beach (15)
Hotel & Grounds (93)
Bathroom (8)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
smistry
20 December 2016|
AnswerShow all 5 answers
Response from pooja02 | Reviewed this property |
You can ask the hotel as I see no problem if its available they have a telephone number and you can buy one of the lebara cards to call them or go online.
1
Vote
alwildflower3
11 July 2016|
AnswerShow all 5 answers
Response from James_B4876 | Reviewed this property |
No. There is a ceiling fan.
1
Vote
Room Tips
"Ask for a room away from the entrance to block the nightclub noise"
Read review
"Rooms face the Sarit Center are better"
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"Ask for Kenyan dishes should you wish to try some local cuisine (if not on the buffet)."
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"There is one side of the hotel that is close to a club so I would suggest to pick a room away from the street..."
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