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Sarova Panafric

Jumia TravelUSD 151*
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#20 of 164 Hotels in Nairobi
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 192*
USD 151*
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USD 192*
USD 192*
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Sarova Panafric
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737 Reviews from our TripAdvisor Community

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Showing 660: English reviews
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London, United Kingdom
Reviewed 1 week ago via mobile

Visiting Nairobi for work again. As always nice to return to the PanAfric and see friendly, familiar faces. Special mention to Kenneth :-) Service and cleanliness are excellent as always. The staff make it special from concierge and reception, all the way to the cleaners and chefs. Conveniently located for CBD and Westlands. My only small criticism is that the...

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Helpful?
Thank JoFo74UK
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Once again, welcome back home! Thank you for giving us an opportunity to continuously serve you. As stated earlier, you are a true testament of our commitment to a great relationship with all our clients. We are delighted to note that you enjoyed your time with us and that our associates exceeded your expectations. Our pride is when...

Cape Town
Reviewed 1 week ago

We stayed at the Sarova for just under a week on a business trip. The experience was amazing and I believe South Africans could learn from the courtesy, warmth and hospitality standards that were set very highly. The hotel was conveniently situated in lose proximity to our offices, it had an amazing pool and poolside cocktail bar which was lovely...

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Helpful?
Thank nealandjenns
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for choosing to stay at Sarova Panafric and for taking the time to review us. It is a pleasure to note that you had a wonderful experience during your stay with us. Our aim is to offer all our guests a Refreshing African Hospitality and nothing makes us happier than a confirmation that we are meeting...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Good hotel with good service from the staff. As it is located at the edge of the CBD, it was quite easy for travelling as a base. Rooms are clean but a bit aged. Only down side is the menu for the restaurant is quite limited. Stayed 3 nights and ran out of options by the third night. Based on...

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Helpful?
Thank Sungimann
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Sungimann, Thank you for choosing to stay at Sarova Panafric and for taking the time to write a review on your recent stay with us. It is through our customers’ feedback that we are able to get insights on how we can deliver a memorable experience to our all guests. We take note of your comment regarding the breakfast...

Johannesburg, South Africa
Reviewed 3 weeks ago

Rooms are practical, clean and well serviced. Staff is super efficient and friendly and always willing to help. Gym is practical and well managed. Restaurant is good and if there is a problem the head chef comes to the table to sort it out! Internet is sometimes bit sketchy, but does the job.

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Helpful?
Thank Deon63
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Deon, Thank you for taking time to write a review of your stay with us. We want to assure you that we value our guests’ feedback as it enables us to continually improve our service delivery. We have taken note of your comments and in particular the Wi-Fi experience. Rest assured that we are taking measures to ensure this...

Reviewed 13 April 2017 via mobile

My husband & I stayed here pre- & post safari and enjoyed our stay. This hotel is located close to downtown, parks and galleries. The breakfast satisfied our appetite and offered various local and international items.

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Helpful?
Thank Stacey M
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Stacey, Thank you for choosing to stay at Sarova Panafric and for taking time to share your very valuable feedback with us. We are delighted that you enjoyed your stay with us. Our aim is to always offer excellent services to all our guests and ensure that their expectations are exceeded. We look forward to hosting you again in...

Canada
Reviewed 4 April 2017

To all, Well this is a good hotel that with quality/price then it is very good, staff very friendly and will do all in their power to help you out, that is great to have. Hotel has 2x parts old and new block, suggest the new block as old well it is says it all......the hotel is in central city...

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Helpful?
Thank Antonio S
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Antonio, Thank you for your feedback on your recent stay at Sarova Panafric. We appreciate this, as it is how we continually improve. We are very happy that your stay with us was great. It is always our pleasure to offer excellent services to all our guests and even do better. We are delighted that your experience with our...

Oxford, United Kingdom
Reviewed 5 March 2017

This hotel felt like a safe haven to me. ALL the staff were helpful and friendly, the amenities were smart and clean. As a first time visitor to Africa I was not accustomed to the seemingly chaotic environment of Nairobi, so to retreat to this hotel was a real treat. There is a nice pool area to enjoy some relaxation...

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Helpful?
1Thank DMStevo
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear DMStevo, Thank you for taking your time to review our hotel. We highly appreciate your feedback. We are delighted that your experiences with us were memorable and you found our hotel a great place to relax. We are privileged to be located in one of the best areas of Nairobi; close to almost everything, yet in a serene location....

Dunstable, United Kingdom
Reviewed 2 March 2017 via mobile

From check in to check out, I was very impressed with this hotel. The reception staff are knowledgeable and friendly; the cleaning staff thorough and happy to provide extra water on request. The 24 hour security in the lift lobbies is excellent and cheerful; security staff go to great lengths to make sure your stay is good.

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Helpful?
1Thank Sam_and_Gran
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for sharing your great experiences at Sarova Panafric Hotel. It is always a joy for us to receive feedback from our customers because it is the best way in which we continually improve. We will share this with all our associates. We look forward to welcoming you back soon. Yours Sincerely, David Gachuru General Manager

Reviewed 2 March 2017

It was only a short overnight stay. The hotel is dated and rooms are basic. There was some confusion of rooms and the hence the three rooms we booked were all in different floors. It was comfortable and quiet. The staff were excellent and extremely accommodating and very friendly. The food was great and they catered well for vegetarians.

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Helpful?
1Thank Arun A
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Arun A, Thank you for taking time to write a review of your stay with us. We want to assure you that we value our guests’ feedback, as that is how we keep improving our products and comfort of our customers. In our last fifty plus years of existence, we have had great experiences with our customers and we...

Reviewed 27 February 2017 via mobile

I can't say much about this hotel as I was only there for one night. The room was comfortable but very basic. Light from the street lamps kept streaming in, despite the curtains drawn. Keep your doors closed as insects are present in the open halls which connect all the rooms.

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Helpful?
1Thank Tapu J
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Greetings Tapu J, Thank you for choosing to stay with us and for your very valuable feedback to us. It is through our customers’ feedback that we get insights in our endeavor to deliver memorable experiences to our guests. We have noted all the issues that you have pointed out and have taken measures to deal with them completely. We...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 

Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: $171 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sarova Panafric 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Hotel Style:
#10 Business Hotel in Nairobi
#11 Spa Hotel in Nairobi
#15 Romantic Hotel in Nairobi
#20 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Sarova Panafric staff and other travellers.
11 questions
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3 months ago
5 months ago
Glasgow, United Kingdom
Glasgow, United Kingdom
over a year ago

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Questions? Get answers from Sarova Panafric staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one of the new rooms.”
georgehK2535WE, 16 Jan 2017 | Read review
“We stayed in room 410”
Karen255114, 15 Jan 2017 | Read review
“Higher floors offer better views”
alexf120, 16 Oct 2016 | Read review
“Rooms with swimming pool vieware quieter.”
Blanka_Novakova, 15 Sep 2016 | Read review
“Choose the upgraded rooms, # x22 to x33 on each floor, for an interior, locked hallway”
CoryT412, 6 Aug 2016 | Read review
5 of 5
Jumia Travel
USD 151* /night
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Hotels.comUSD 192
Booking.comUSD 192
PricelineUSD 192
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*Disclaimer
Prices are for 1 room, 2 adults
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