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Sarova Stanley

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#8 of 161 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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Sarova Stanley
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1,086 Reviews from our TripAdvisor Community

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Reviewed 4 July 2015

Spent 5 nights. Initially got the wrong room, but they fixed this very quickly. The staff at the hotel was very helpful. The hotel has 2 restaurants, both with very good food. Since Nairobi isn't so much a city to walk around in, we spent quite a lot of time in the hotel, and saw most of what it had...

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Helpful?
Thank GPtourist
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and patronage of Sarova Stanley. Your review is important to us, it works as our measure of performance; giving us an opportunity to retain what works for us and review what is not enhancing our guest experience. We will certainly use your review during our training sessions with our staff.

Nairobi, Kenya
Reviewed 27 June 2015

My experience at Sarova Stanley remains unrivalled. The staff are exceptionally well-informed, friendly and honest. In addition, Thai Chi is the best Thai in the capital, and the Pool Deck restaurant is very tasty. But above all, what is most unique and exceptional about this hotel is its history, which is not only well maintained, but a feature guests are...

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1Thank ramrtis
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your wonderful review. You have most certainly hit the nail on the head with your review. We are also happy to learn that we were able to meet your expectation with our dining options. Back in 1902, we were the first hotel in Kenya and have remained thus till today. As a result we have...

Kolkata
Reviewed 26 June 2015

Lovely historical place. The Thai Restaurant is very good. Heart of town but beware of rush hour traffic. Very competent staff at the reception. However a dedicated travel desk is missing which is surprising for a 5* hotel. Why are guest left to whims and fancies of the Bell Desk. One does not know if the Taxi rates are authentic...

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Helpful?
Thank Brijraj5
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and patronage of the Sarova Stanley as well as the time taken to share your review with us. We agree with you that our associates are one of our best asset if not the greatest. We also note with concern your very valid observation on the need of an official travel desk as...

Singapore
Reviewed 22 June 2015

This was my first time to Africa. Landed at 8pm in June and really surprised as it was only about 13C - I was expecting heat. They said it was 'winter' but it's nearly on the equator, so I was still expecting hotter. However, very pleasant and not cold! I booked a hotel car - cost USD30 - expensive, but...

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2Thank duncan e
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for choosing Sarova Stanley as your hospitality partner, more so, for your first visit to Africa and subsequently Kenya. This is truly great honour to us. We are glad to note that you experienced our heritage character whilst with us, in the theme of the hotel and the various outlets. Coincidentally, our current exchange bar was...

Reviewed 12 June 2015 via mobile

I spent 11 nights at the hotel and was treated to opulence and great service.The rooms are big and provide business travelers enough space to work without the need to go to the business center.House keeping twice a day !!! Wow and every thing was prompt and correct.The main restaurant needs to be overhauled a bit though and the junior...

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Helpful?
1Thank Stan M
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and patronage of Sarova Stanley, as well for the time taken to share your experience with us. We were delighted in reading your appreciation for some of our unique features such as the size of the rooms and the care for details in the housekeeping service. Those are features typical of the Victorian/Edwardian...

Nairobi, Kenya
Reviewed 10 June 2015

I have been staying in Sarova Stanley for quite a while now since the beginning of this year as i make a lot of business trips to Kenya. The place is well maintained,the service from the room to the restaurant is wonderful and the people give the service with a heart of gold.I have interacted with many but i have...

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Helpful?
Thank Urs K
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your continuous support and loyalty to Sarova Stanley. We note with joy that indeed we have become your home far from home. We will certainly share your recommendations with the associates mentioned, the entire team, as well as, use the same during our training sessions. In 1902 we were the first Hotel in Kenya and...

Johannesburg, South Africa
Reviewed 10 June 2015

I stayed at the hotel from Sunday night (7th June 2015) until Tuesday 9th June 2015. This was my first visit to Kenya. I would like to give the following feedback on my short stay: From the minute I found the gentleman waiting outside of the arrivals hall at the airport on Sunday night until the time I was dropped...

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2Thank Jeff2201
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank your for making Sarova Stanley your preferred hospitality partner for your very first visit to Kenya. We were not only delighted in reading your impressions of the facilities, staff and service; we were also humbled by the enthusiasm you showed in recognizing it and for this, on behalf of the whole team, we thank you with all...

Reykjavik, Iceland
Reviewed 6 June 2015

Sarova Stanley is excellent, a classic and elegant hotel in the centrum of Nairobi. The room was spacious. The hotel has a great restaurant, swimming pool and a health club. But most importantly, the staff is very friendly, smiling and really willing to meet the customer needs in every way.

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Helpful?
1Thank Ingason
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for making Sarova Stanley your preferred hospitality partner. We feel honored that you choose to stay with us. We enjoy a focal point in the geography of the city from the very beginning. Back in 1902 when the city was in its infancy, we were the first hotel. Since then the hotel has seen the city...

Boston, Massachusetts
Reviewed 5 June 2015

For my vacation, I was looking for the best hotel in Nairobi. The Stanley seemed to fit the bill, from this, and other reviews, along with a handful of magazines and news articles. The hotel itself is beautiful -- even the toilet seats are made out of ebony wood. However, be aware, that, by European and North American standards, this...

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Helpful?
1Thank Ryan M
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your patronage of the Sarova Stanley as well as for the time taken to share your experience with us. We appreciate your concerns and the opportunity you have given us by sharing them. It is through review such as yours that we are able to address areas that need further attention whilst retaining those that...

Warsaw, Poland
Reviewed 2 June 2015
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1Thank Andrzej Ł
Paolo M, General Manager at Sarova Stanley, responded to this review

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Food & drink at the hotel
Exchange Bar
Exchange Bar
Cuisines: Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 

Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: $186 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Reservation Options:
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi
Hotel Style:
#2 Family Hotel in Nairobi
#3 Romantic Hotel in Nairobi
#3 Business Hotel in Nairobi
#5 Spa Hotel in Nairobi
#8 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Sarova Stanley staff and other travellers.
7 questions
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Saint Louis, Missouri
Totte B Lund, Sweden Reviewed this property
Helpful answer
1
Vote
Not as helpful

Stanley is really good place, but my experience from many stays here is that the hotel offers rooms of very different sizes. Some smaller rooms also have a boring view towards an ugly backyard. Maybe the prize you've been offered is such a room.

over a year ago
ca
5 months ago
Sarova_Kenya Nairobi, Kenya Property representative
Helpful answer
0
Votes
Not as helpful

Dear Guest,

Thank you for your inquiry. Being in Nairobi's central business district, there is an array of places of interest within Sarova Stanley's vicinity for entertainment, shopping, museums and recreation. Our concierge team will be glad to assist you accordingly.

While at the hotel also, be sure to take a walk down memory lane all the way from 1902 by experiencing Sarova Stanley's Heritage Tour.

Looking forward to welcoming you.

Regards,

Sarova Hotels

4 months ago
ca
6 months ago
Rajeeka Colombo Sri Lanka Reviewed this property
Helpful answer
1
Vote
Not as helpful

Yes they do

5 months ago
Moraga, California
Paolo M Nbi Property representative
Helpful answer
0
Votes
Not as helpful

Dear Guest,

Greetings from the Sarova Stanley Hotel.

Thank you for your inquiry. I would like to confirm that we do offer day use rooms. This is charged at 75% of the overnight rate between 1000 hrs and 1800 hrs.

Please feel free to contact me on this number, +254 719 048000 for any further clarifications.

We thank you for choosing Sarova Stanley as your preferred choice and we look forward to hearing from you.

6 months ago
Bedfordshire
over a year ago
Sarova_Kenya Nairobi, Kenya Property representative
Helpful answer
0
Votes
Not as helpful

Dear Shaz,

Greetings from Sarova Hotels, Resort and Game Lodges.

Thank you for your inquiry . The transfer charges are as follows:-

USD 40 per person for an individual

USD 25 per person sharing.

Please do not hesitate to contact us in case of additional inquiries.

Kind regards

Irene Murungu

eSales and Web Marketing Assistant

over a year ago

See all questions (7)

Questions? Get answers from Sarova Stanley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with good WiFi signal and a double bed.”
WillemS320, 16 Mar 2017 | Read review
“Rooms facing the streets have nice views but noisy, inside rooms are quitter, corner rooms are preferable.”
charalambosk2015, 14 Mar 2017 | Read review
“The right side of the hotel offers good view to the activities on the CBD -Street”
ChristianMedupin, 13 Mar 2017 | Read review
“high room for a better view. Make sure there is no construction going on.”
peterfF9940GL, 9 Mar 2017 | Read review
“Upper floors will be quieter, if street noise troubles you.”
A6375PUpaulr, 6 Mar 2017 | Read review
5 of 5