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Fairmont The Norfolk

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#6 of 162 Hotels in Nairobi
Certificate of Excellence
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Fairmont The Norfolk
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895 Reviews from our TripAdvisor Community

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Tunbridge Wells
Reviewed 13 July 2015

This is a top quality hotel with a long and interesting history. The service is first class. The restaurants are very good. The City centre location is great for business. It hs a lovely garden and is an oasis. The hotel has been recently redecorated in a colonial style. The wifi is strong and fast throughout the hotel. It was...

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2Thank TunbridgeWellsTrevor
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear TunbridgeWellsTrevor, Thank you very much for taking the time to review your recent stay in our property. We do pay lots of attention to all our guests commentaries as we believe this is the only real tool that allows us to constantly ameliorate our service and offerings. We are sorry to read that you were disappointed with the location...

Farnborough, United Kingdom
Reviewed 13 July 2015

best hotel I've ever stayed at. staff were brilliant. food great - both room service and on-site restaurants. cleanliness and décor second-to-none. friendly and welcoming. relaxing atmosphere. great facilities!!!!!!

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank dean44445555
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear dean44445555, Thank you for choosing Fairmont The Norfolk and for taking the time to share your feedback from your stay with us last month. Your commentaries are very much valued. Our colleagues aim to provide a truly unique experience and we are delighted that we were able to meet your expectations. Thank you again, and we look forward to...

Reviewed 11 July 2015

I stayed here on business for three nights. The hotel is well situated near the center of Nairobi and was convenient for business meetings. It has nice gardens and courtyards around the buildings and you do not feel like you are in the middle of a city. it feels more suburban. I had a room in the new section (the...

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Helpful?
Thank RobertH16
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear RobertH16, Thank you very much for choosing Fairmont The Norfolk for your 3-night stay on business; and more so for taking the time to post your positive feedback on Trip Advisor. It's always a pleasure to receive positive feedback! Thank you once again for sharing your overall wonderful experience with us and we certainly look forward to welcoming you...

Maidenhead, United Kingdom
Reviewed 9 July 2015

Stayed here fro only one night on business but was impressed with the hotel quality and service and a real feeling of days gone by with great gardens and in a safe area with good security management . Wished I could have stayed longer

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2Thank aandj7
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear aandj7, Many thanks for taking the time to review your recent one night stay at our property and most of all for sharing your feedback. We are very glad to read that overall you enjoyed your experience. We believe nothing is more rewarding for us to see that all our efforts are well perceived; We look forward to welcoming...

Dubai, United Arab Emirates
Reviewed 9 July 2015 via mobile

The overall ambience was amazing definitely recommended If you r visiting Nairobi The food was good the variety options of the breakfast was good It's safe and hotel staff were very friendly the next morning was our pick up to go to Masai Mara Safari camp Great place and lovely people

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1Thank maryam a
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear maryam a, Thank you for taking the time to post a review on your recent one night stay at Fairmont The Norfolk en route to Fairmont Mara Safari Club. We appreciate your feedback and are very glad to read that you enjoyed your stay. We look forward to welcoming you back soon. Davide Bertilaccio Area General Manager, Kenya

Reviewed 9 July 2015 via mobile

Was in Kenya on a business trip and was pleasantly surprised with the quality and look of the hotel. The service was excellent, food was good and rooms were very well put together and quite sizable. Would definitely recommend for business trips.

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2Thank Zuko H
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Zuko H, Thank you very much for choosing Fairmont The Norfolk for your stay during your recent business trip to Kenya and more so for taking the time to post your feedback on Trip Advisor. It is always a pleasure to receive positive feedback & be recommended to other business travelers! We look forward to welcoming you back in...

Melbourne, Australia
Reviewed 5 July 2015

Stayed at the Norfolk in 1993 and again this year. Still the same excellent service and great staff. Great place to start off your visit to Kenya. The rooms are a bit tired, but the dining, lounge and bar facilities are first class. Best buffet breakfast I've had anywhere in the world!

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3Thank CJS011
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear CJS011, Thank you very much for choosing Fairmont The Norfolk for your stay after 22 years and more so for taking the time to post your positive feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We certainly look forward to welcoming you back in the not so distant future. Davide Bertilaccio Area General Manager, Kenya

Reviewed 4 July 2015 via mobile

Very nice hotel, friendly staff and excellent facilities. Very expensive as are the related services but that is what you expect. Very good food. Gym and steam/sauna very clean and good options available. Short walk to the national museum for a quick visit.

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3Thank beardy_adventures
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear beardy_adventures, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are glad to read that you enjoyed your stay. We do hope that you will return to stay with us soon. Best regards, Davide Bertilaccio Area General Manager, Kenya Fairmont Hotels & Resorts, Kenya

hamme - belgium
Reviewed 1 July 2015

A historic oasis of rest in the middle of Nairobi - beautiful restauration of one of the oldest hotels in Nairobi - clearly a place to be for rich tourists, business people and the kenian jet set - highly secured - there are enough reviews on tripadvisor to understand how good the rooms, the garden, the bar, the restaurants and...

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3Thank bartHamme_Belgium
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear bartHamme_Belgium, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your positive feedback on TripAdvisor. It's always a pleasure to receive positive feedback! Thank you once again for sharing your overall wonderful experience with us and we certainly look forward to welcoming you back in the not...

Kenya
Reviewed 30 June 2015

this hotel is more than a 5star hotel. The security is excellent. The hotel is clean and just beautiful. The staff are very helpful and friendly. It has a warmed pool making it great during cold weather.The restaurant serves a variety of food and it's just the best.

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2Thank Cmajani
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Cmajani, Thank you for choosing to stay at Fairmont The Norfolk and for taking the time to share your feedback. Your commentaries are very much valued. Our colleagues aim to provide a truly unique experience, and we are delighted that we were able to meet your expectations. Thank you again, and we look forward to seeing you soon! Davide...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $213 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Fairmont Hotels, Travelocity, Jovago.com, Agoda, Booking.com, Cheap Tickets and Jetsetter so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Rooms are quite, Deluxe rooms are spacious enough for a couple of persons.”
 of 5 bubbles cheikht2016, 17 Jan 2017 | Read review
“check that your your has been sprayed for mosquitoes”
 of 5 bubbles dkirwin, 24 Dec 2016 | Read review
“Rooms facing the garden and not on the ground floor”
 of 5 bubbles Abiria, 10 Dec 2016 | Read review
“The Junior Suites are the best located and sheer luxury in this region of the world.”
 of 5 bubbles vijayashishr, 4 Dec 2016 | Read review
“The garden bungalows”
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