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Fairmont The Norfolk

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#4 of 161 Hotels in Nairobi
Certificate of Excellence
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879 Reviews from our TripAdvisor Community

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There are newer reviews for Fairmont The Norfolk
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Showing 806: English reviews
Exeter, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 June 2015

But with all the mod cons! Staff could not do enough to help and the restaurant was incredible thanks to Executive Chef Zachary. Swimming pool is clean and inviting. Rooms are set around the central square of a beautiful garden.

Helpful?
3 Thank dingull
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear dingull, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed your stay with us. We do hope that you will return soon. Best regards, Davide Bertilaccio Area General Manager, Kenya Fairmont Hotels & Resorts, Kenya More 

Manama, Bahrain
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 June 2015 via mobile

This hotel is located in the city near the business district. It's an old house from the commonwealth period with a big courtyard in the middle. The design and environment is different from the traditional 5 star hotels. The room I selected was deluxe and had a good size with a descent bathroom that included a bath tub and shower.... More 

Helpful?
3 Thank Bo-Alanood
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Bo-Alanood, Thank you for taking the time to review your recent stay at Fairmont The Norfolk We do pay lots of attention to all our guests commentaries, whether positive or negative as we believe this is the only real tool that allows us to constantly ameliorate our service and offerings. We are sorry that you were not happy with... More 

Dubai, United Arab Emirates
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 June 2015

Old and charming hotel. The employees are extremely friendly and accommodating. Room is small but fine. The bed is great. American style bed that gave me a good nights sleep. Its not downtown, so you need a taxi to get anywhere. Breakfast average. Would return next time.

Helpful?
2 Thank Andy-Dandy1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Andy-Dandy1, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed your stay with us; and especially the comfortable bed. We look forward to welcoming you back during your next visit to Nairobi. Best Regards, Davide Bertilaccio Area... More 

Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 June 2015

My 5 day stay was excellent, restaurants were great. I would love to return there again. There were a lot of greenery, I was able to use the pool also. Personnel were so friendly. The room size was excellent and I had a little terrasse. It was very relaxing after working hours.

Helpful?
2 Thank Han0uma
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Han0uma, Thank you very much for choosing Fairmont The Norfolk for your 5-night stay and more so for taking the time to post your positive feedback on Trip Advisor. It's always a pleasure to receive positive feedback! Thank you once again for sharing your overall wonderful experience with us and we certainly look forward to welcoming you back in... More 

JUNEAU
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2015

Truely a classic place to stay in Nairobi. Lots of history and very well run. Not any more expensive than the other high end hotels, and the service and accomodations live up to its historic reputation.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
2 Thank John A
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear John A, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We look forward to welcoming you back in the not so distant future. Best regards, Davide Bertilaccio Area General Manager, Kenya More 

Colchester
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 May 2015

We stayed for one night at this hotel before transferring to Tanzania. The shuttle collected us promptly from the airport. Traffic was appalling and it took over an an hour to get to the hotel. So we adjusted our return timing accordingly. First impressions of the hotel were excellent, uniformed staff, and our cases were scanned before we entered. At... More 

Helpful?
3 Thank polarbearonthinice
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear polarbearonthinice, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that despite the traffic in the city you enjoyed the comfortable rooms and dining options. We apologize that your day trip to the Elephant Orphanage and Karen Blixen House was... More 

Nairobi
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 May 2015

Splendid reception, food and refreshing spa. Make sure you sample the fresh squeezed juice. Spacious and beautifully furnished room with perfect ambience. The place to definitely be for your wedding night

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
2 Thank sandeegt
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear sandeegt, Congratulations on your marriage! Thank you very much for choosing to stay at Fairmont The Norfolk for your Wedding Night and more so for taking the time to post your positive feedback on Trip Advisor. It's always a pleasure to receive positive feedback! Thank you once again for sharing your overall wonderful experience with us and we certainly... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 May 2015 via mobile

Another visit to the Fairmont Kenta, and i am always pleasantly surprized with the warm reception, attention to details, good service and excellent food. I would recommend this place for business or leisure

Helpful?
1 Thank Mehdi_daoud
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Mehdi Daoud, Thank you for choosing Fairmont The Norfolk for your stay again and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive positive feedback and are grateful that you will recommend us an ideal place for business or leisure. We are pleased to hear that you received a... More 

London, United Kingdom
Level Contributor
74 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 18 May 2015

A large sprawling hotel with rooms that are large, clean and comfortable with all amenities (coffee making , free water etc). Large bathrooms with walk in showers. Free wifi is quite fast. There is a fitness room and spa with heated swimming pool. Breakfast was not included in my room price and was very expensive, making the overall cost per... More 

Helpful?
2 Thank gs488
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear gs488, Thank you for taking the time to share your feedback from your recent stay. We are very pleased to read your positive commentaries regarding our Health Club, our large, clean and comfortable rooms, the walk-in showers, the fast Wi-Fi and our tight security. We are sorry to notice your disappointment on our pricing structure. This is something we... More 

Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 May 2015

Had travelled with two of my friends and we really enjoyed everything from the warm welcome and assistance from the bell men to the two lovely ladies at the reception who assisted us check - in on both occasions we visited the hotel (am pretty bad with names the first time). The room is super spacious and I love the... More 

Helpful?
3 Thank Misspurplev
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Misspurplev, Thank you for taking time to share your feedback following your recent visit to Nairobi. We are humbled by your comments and happy that you and your friends enjoyed the spacious rooms, the bathroom, the beds, the in room dining service and our dedicated team who ensured that your stay was memorable. We look forward to welcoming you... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $205 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Fairmont Hotels, Booking.com, Priceline, Odigeo, Cheap Tickets, HotelTravel.com, Jovago.com, Travelocity, Agoda and Jetsetter so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
6 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Junior Suites are the best located and sheer luxury in this region of the world.”
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 of 5 bubbles B3501GPmichaell, 1 Dec 2016 | Read review
“Use google map”
 of 5 bubbles jeffmasanta, 25 Nov 2016 | Read review
“Ask to have a room overlooking the main courtyard”
 of 5 bubbles Alwaystravels1, 25 Nov 2016 | Read review
“If you can afford it, chose a room with a terrace overlooking the grounds”
 of 5 bubbles French_US_13, 13 Nov 2016 | Read review
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