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Fairmont The Norfolk

1,110 reviews
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Traveller (455)
Room & Suite (105)
Dining (28)
Overview
  • Excellent53%
  • Very good33%
  • Average8%
  • Poor5%
  • Terrible1%
Travellers talk about
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5.0 Star Hotel
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Offers from Fairmont The Norfolk
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Reviews (1,110)Write a Review
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All reviewslord delamere terracecin cin barold world charmcolonial eraan oasisheated poolgift shopbeautiful hotelmasai marabusy citybreakfast buffet iseast africasafari tripbusiness tripbeautiful gardensdowntown nairobisecurity
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251 - 255 of 1,016 reviews
Reviewed 23 September 2016

We stayed at the Fairmont for 6 nights during a conference at the hotel. The hotel is lovely with a beautiful courtyard and relaxing heated swimming pool for down time. The security is tight which is expected now in Nairobi. Our room was very beautiful...More

Thank Collin S
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 29 September 2016

Dear Collin S, Thank you for taking the time to review your recent stay at Fairmont The Norfolk The team and I are delighted to read that you found the Hotel lovely and enjoyed the pool and your superior room. However, please accept our sincere...More

Reviewed 22 September 2016 via mobile

This was our second night stay at this hotel. No hot water! A basic service which even $250 for the night could not provide. Staff were slow to respond and the maintenance staff member took half an hour to confirm that there was no hot...More

Thank Agra17
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 29 September 2016

Dear Agra17, Thank you for taking the time to review your stay at our property and for sharing your concerns. We take all our guests’ feedbacks very seriously. Please accept our most sincere apologies for the shortfalls experienced with the hot water systems. Remedial steps...More

Reviewed 21 September 2016

Very tired needs to be refurbished toilets require cisterns and seats to be attended to carpet very worn some seats have holes in the fabric Fairmont need to make an effort as this example will not be a great recommendationMore

Review collected in partnership with Fairmont Hotels & Resorts
Thank 605graemed
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 29 September 2016

Dear 605graemed, Thank you for taking the time to review your recent stay in our property. We are sorry to read about your disappointment towards the condition of your room. Please accept our apology for the quality of the room experience which is well below...More

Reviewed 20 September 2016 via mobile

We stayed here at the start and end of our safari. The room was very nice and the service around the hotel is top notch. We are tapas in the bar on our later stay and the food quality was very good as was the...More

Thank Chris S
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 23 September 2016

Dear Chris S, Thank you for choosing to stay at Fairmont The Norfolk at the start and end of your safari. The team and I are delighted to read that you enjoyed the room, the top notch services, the tapas, the food and the breakfast....More

Reviewed 20 September 2016

we spent 2 nights in this hotel before and after our safari.. It has an ezcellent location.. free wifi accessable all over the hotel.. The staff are very kind friendly and helpful.. The breakfast was great.. the rooms are spacious and comfortable I wouldnt be...More

Thank CAN U
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Outdoor pool
Details
Price range
USD 165 - USD 319 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#12 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 165 - USD 319 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#12 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (455)
Room & Suite (105)
Dining (28)
Pool & Beach (6)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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Mickeymwas
11 July 2017|
Answer
Response from JohnBreit | Reviewed this property |
Rack rates usually published on their website. If you are a local ask about resident rates. John
0
Votes
Gloria S
30 March 2017|
AnswerShow all 4 answers
Response from Bibek S | Reviewed this property |
Sorry No Idea
1
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Room Tips
"Face the garden courtyard if possible"
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"Choose garden view rooms"
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"Request one in the back with a view of the main arden"
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"request a room with a good view, or you could get a depressing back alley view"
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