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Fairmont The Norfolk

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Fairmont The Norfolk
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933 Reviews from our TripAdvisor Community

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Showing 855: English reviews
California
Reviewed 5 December 2015

This is a top notch hotel. Excellent service and great amenities for both before and after a safari out of town. Our room had a lovely view of the gardens. There was a spa and pool available. Excellent bar and lobby shop with great choices. Best of all, Regina the Cat who greeted you and walked you to your room....

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Helpful?
1Thank DERtravels
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear DERtravels, Thank you for taking the time to rate us, following your recent stay with us. Please note that every guest is important to us and we aim to surpass all our guests' needs and expectations. In this regard, we are delighted to note that we met your expectations and look forward to yet another opportunity to be of...

Brighton, United Kingdom
Reviewed 4 December 2015

Not for the first time, I experience a very erratic service at this hotel. I was not picked up at the airport, the lady who said she was waiting for me later called to explain how I had made a mistake, the check-in process was unreasonably slow and I was not recognised despite having stayed several times at the Norfolk,...

Review collected in partnership with Fairmont Hotels & Resorts
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1Thank gweilosimon
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear gweilosimon, Thank you for taking the time to review your recent stay with us. We appreciate your feedback. As a matter of fact, it’s only by carefully reviewing all commentaries that we manage to improve our weaknesses and try to ameliorate our services; We are very sorry to learn that your experience with us during your recent stay were...

London, United Kingdom
Reviewed 3 December 2015

The Norfolk has a long history and a rich reputation, and it continues to live up to this, despite having been subsumed into the global Fairmont chain of hotels. Which does detract just a little from the uniqueness and specialness of the hotel, it has to be said. The Fairmont chain can't be faulted - very good management and maintains...

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1Thank frequenttraveller63
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear frequenttraveller63, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your positive feedback on TripAdvisor. It's always a pleasure to receive positive feedback! Thank you once again for sharing your overall wonderful experience with us. The team and I aim to surpass our guests' expectations and nothing...

Reviewed 2 December 2015

a week well spent, the rooms are a little small but well equipped, very decent wifi, good security, not a lot of noise. the place looks amazing, nice restaurants, the neighborhood arpund the hotel is busy but that's normal for Nairobi always keep your room terrace locked. insects like air conditioned rooms.

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Helpful?
Thank KamalSalem
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear KamalSalem, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed your one week stay with us. We hope that you will return to stay with us soon. Best regards, Davide Bertilaccio Area General Manager, Kenya Fairmont Hotels...

Paris
Reviewed 30 November 2015

Really enjoyed the hotel colonial style building it is one of the oldest and most famous hotel in the city unfortunately the food is not great very disappointing diner and lunch very slow service a breakfast is it the fairmont effect or the fact that the previous chef left...? Too bad .

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2Thank worltravelerF
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear worltravelerF, Thank you for taking the time to review your recent stay with us and we appreciate your feedback. It is only by carefully reviewing all commentaries that we manage to improve our weaknesses and try to ameliorate our services. We are very sorry to read you found our food offering “not great & disappointing”. It would be great...

Washington DC, District of Columbia
Reviewed 25 November 2015

I was at the fairmont in November 2015 and wanted to comment on the brilliant customer service that i received throughout my stay. the hotel facilities are excellent. the gym, the room, the food - particularly the freshly squeezed juices and coffee, were marvelous but beyond this - the service is what truly made the difference. the staff was always...

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Helpful?
Thank kaditoure
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear kaditoure, Thank you for taking the time to write a review on Fairmont The Norfolk. My team and I appreciate your feedback and we are pleased to read that you had a memorable visit when you stayed with us earlier this month. Thank you for highlighting the staff at the hotel; we all want for our guests to have...

Monrovia
Reviewed 23 November 2015

A very ideal location and hospitable and intelligent staff who are alert and willing to come to call of guest at any time. The rooms are exceptional, well cleaned and ventilated and appreciated. The sitting capacity in the room is great.

Review collected in partnership with Fairmont Hotels & Resorts
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Thank 717lawrencet
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear 717lawrencet, Thank you for taking time to review your stay with us. Your commentaries regarding your stay with us are very much valued. We are delighted that we were able to meet your expectations. We look forward to seeing you on your next trip to Nairobi! Regards, Davide Bertilaccio, Area General Manager, Kenya

London, United Kingdom
Reviewed 19 November 2015

Really nice hotel in the middle of the city. Fantastic staff and really good value for a high end hotel. Great restaurants and bar and the staff are really helpful. Good security as well which might be important

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1Thank AY1966
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear AY1966, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your positive feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We look forward to welcoming you back in the not so distant future. Best regards, Davide Bertilaccio Area General Manager, Kenya

Brazil
Reviewed 16 November 2015

The Norfolk is a top hotel in Nairobi, set amidst a nice garden that gives you the feel that you are not in a busy city. It is a historic hotel that keeps its character even after major refurbishing works. The staff is incredibly kind and very polite. Rooms are spacious, a great place to rest before or after a...

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1Thank L-LITTORINA
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Lilian W, Thank you for choosing Fairmont The Norfolk and for sharing your feedback. Your commentaries regarding your stay with us are very much valued. We are delighted that we were able to meet your expectations. We look forward to seeing you on your next trip to Nairobi! Regards, Davide Bertilaccio, Area General Manager, Kenya

Dubai, United Arab Emirates
Reviewed 15 November 2015

The place to stay if you travel to Nairobi. Impeccable service in a great property with character. The cocktail selection at the bar and the menu of Tatu - the in house restaurant, also deserve a mention.

Review collected in partnership with Fairmont Hotels & Resorts
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1Thank raboschs
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear raboschs, Thank you for taking the time to rate us, following your recent stay with us. We appreciate your feedback and are very glad to read that you enjoyed your stay and especially the cocktail selection at Cin Cin Bar and the menu at Tatu Restaurant. We do hope that you will return to stay with us soon. Best...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $235 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Hotwire, Fairmont Hotels, Travelocity, Jovago.com, Booking.com, Agoda, Cancelon, Priceline, Cheap Tickets, TripOnline SA, Evoline ltd, getaroom.com and HotelQuickly so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
10 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have stayed in several different parts of the hotel. I like the rooms on the second floor above the main building overlooking the grounds.”
K8519XYrobertd, 3 Apr 2017 | Read review
“I was not so happy in the wing with no 7.. on left side, I prefered to wing right side no 4..”
BrunoG388, 25 Mar 2017 | Read review
“We had a ground floor room for accessibility and it was perfect”
Zippyandthepenguin, 20 Mar 2017 | Read review
“If you can try to get a court yard view.”
TonyMnUK, 15 Mar 2017 | Read review
“Courtyard view!”
324cathyr, 8 Mar 2017 | Read review
5 of 5