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Fairmont The Norfolk

1,110 reviews
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Traveller (455)
Room & Suite (105)
Dining (28)
Overview
  • Excellent53%
  • Very good33%
  • Average8%
  • Poor5%
  • Terrible1%
Travellers talk about
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5.0 Star Hotel
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Offers from Fairmont The Norfolk
Hotel packages
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,110)Write a Review
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231 - 235 of 1,016 reviews
Reviewed 23 October 2016

I was surprised by the rooms, the one i had was not really clean, which is something i never saw for that kind of hotel. Walls and doors were dirty. I wouldn't recommend this hotel and if you really need to go in this one,...More

Thank Karim007_10
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 26 October 2016

Dear Karim007_10, Thank you very much for taking the time to review your recent stay in our property. We are sorry to read about your disappointment towards the condition of your room. Please accept our apologies for the quality of the room experienced which is...More

Reviewed 18 October 2016

I stayed in this hotel from 12-16 October for 04 Nights and I found this hotel very decent, in a quite area, usually Nairobi's traffic is horrible but this hotel is just in the peaceful from the city hustle and bustle but yet walking distance...More

1  Thank Bibek S
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 21 October 2016

Dear Bibek S, Thank you for choosing to stay at Fairmont The Norfolk for four (4) nights and for taking the time to share your feedback. We always welcome feedback from our guests and more so when it is so complimentary. Our team will be...More

Reviewed 18 October 2016

This hotel is set in a spectacular setting and the grounds are well maintained. We didn't actually stay but came for 3 different meals. We had lunch around the pool and it was a beautiful day and the service and food were excellent. We than...More

Thank Di S
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 21 October 2016

Dear Di S, Thank you for taking time to post a review regarding your dining experiences at Fairmont The Norfolk. We are delighted to note that you enjoyed the food on all three occasions and the service. Your comments will be the inspiration for others....More

Reviewed 17 October 2016 via mobile

Love this hotel and everyone there offers exemplary service. Seriously some of the best I have experienced EVER, and I travel about 1/3 of the year for my job and pleasure. North American establishments could certainly learn a lot from the team here (and across...More

Thank LJshep
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 21 October 2016

Dear LJshep, Thank you for choosing to stay at Fairmont The Norfolk and for posting your review which we value immensely coming from a widely experienced traveler like yourself. The team and I are so delighted to read that you enjoyed your hotel experience and...More

Reviewed 17 October 2016

What an awesome enclave in central Nairobi, where your entire experience is defined by exceptional service. The old world charm and ambience is amazing. From the minute you cross the threshold you are transported into a whole new world.More

Review collected in partnership with Fairmont Hotels & Resorts
Thank H4245XKrobinb
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 21 October 2016

Dear H4245XKrobinb, Thank you for choosing to stay with us and for taking time to rate us following your recent stay. We are delighted to note that your hotel experience was memorable and that you appreciated the old charm and ambience. The team will be...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Outdoor pool
Details
Price range
USD 165 - USD 320 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#12 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 165 - USD 320 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#12 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (455)
Room & Suite (105)
Dining (28)
Pool & Beach (6)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
Mickeymwas
11 July 2017|
Answer
Response from JohnBreit | Reviewed this property |
Rack rates usually published on their website. If you are a local ask about resident rates. John
0
Votes
Gloria S
30 March 2017|
AnswerShow all 4 answers
Response from Bibek S | Reviewed this property |
Sorry No Idea
1
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Room Tips
"Face the garden courtyard if possible"
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"Choose garden view rooms"
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"Request one in the back with a view of the main arden"
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"request a room with a good view, or you could get a depressing back alley view"
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