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    Fairmont The Norfolk

    Harry Thuku Rd, Nairobi 00200, Kenya
    011 254 20 2265555
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    24/12/2017 25/12/2017
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    USD 262*
    USD 224*
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    Traveller (443)
    Room & Suite (80)
    Dining (22)
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    Overview
    • Excellent54%
    • Very good33%
    • Average8%
    • Poor4%
    • Terrible1%
    Travellers talk about
    Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    Private Balcony
    5.0 Star Hotel
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    Offers from Fairmont The Norfolk
    Special Offer: FAIRMONT MOMENTS OFFER
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    Best Western Plus Meridian Hotel
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    Villa Rosa Kempinski Nairobi
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    Rooms
    24 Dec.25 Dec.
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    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (1,084)
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    221 - 225 of 992 reviews

    Reviewed 30 September 2016

    We were most disappointed with our much anticipated stay at the Norfolk Hotel 1st and 2nd September. Upon arrival at 3.30pm, after a very long flight from Australia, we were told our room would not be available until 6.30 pm that night! No apologies! Not...More

    1  Thank Cynthia M
    Response from Moshi P, General Manager at Fairmont The NorfolkResponded 10 October 2016

    Dear Cynthia M, Thank you for taking the time to review your stay at our property and for sharing your concerns. We take all our guests’ feedbacks very seriously. Please accept our most sincere apologies for the shortfalls experienced during your two night stay with...More

    Reviewed 30 September 2016

    Amazing property in the heart of Nairobi. Very relax. The restaurants in the property are also excellent. I really enjoyed my time here. Service was great, thoughtful and attentive. The food from the tapas restaurant was excellent (particularly the salmon!)More

    Thank hdm88
    Response from Moshi P, General Manager at Fairmont The NorfolkResponded 10 October 2016

    Dear hdm88, Thank you for choosing to stay at Fairmont The Norfolk and taking the time to share your feedback. We always welcome feedback from our guests and more so when it is so complimentary. Our team will be immensely proud to hear your comments...More

    Reviewed 28 September 2016 via mobile

    Stayed here on the first night of our honeymoon and couldn't fault the room/service or facilities. We were made to feel extra special and given a free room upgrade for it being our honeymoon. We dined in the Tatu restaurant which was also lovely food....More

    Thank Charlotte K
    Response from Moshi P, General Manager at Fairmont The NorfolkResponded 10 October 2016

    Dear Charlotte K, Congratulations on your recent wedding and thank you for choosing to stay at Fairmont The Norfolk on the first night of your honeymoon. We are delighted to hear that we made you feel special and that you enjoyed the room, service, facilities...More

    Reviewed 26 September 2016

    Stopped here at the beginning and end of a safari holiday. 1st room was slightly larger with no balcony overlooking the fish ponds. 2nd was more modern and had a balcony overlooking the lawned gardens. Both were nice but we preferred the second. Staff are...More

    Thank Janette D
    Response from Moshi P, General Manager at Fairmont The NorfolkResponded 29 September 2016

    Dear Janette D, Thank you for staying at Fairmont The Norfolk at the beginning and end of your safari holiday and for taking the time to write a review. My team and I appreciate your feedback and we are pleased to read that you enjoyed...More

    Reviewed 26 September 2016

    The service was poor, and the staff seemed not the least bothered by it. There was no variety of foods on offer, not to mention that it was served cold, and they were out of most beverages. Would not recommend. I know that there are...More

    Thank FrankKimeu
    Response from Moshi P, General Manager at Fairmont The NorfolkResponded 29 September 2016

    Dear FrankKimeu, Thank you for taking the time to post a review. Please accept our sincere apologies for the shortfalls experienced during your stay. We would like to understand where you experienced the lapses in quality as you have outlined. Please contact eva.njeru@fairmont.com so that...More

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Bar/Lounge
    • Pool
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Pool
    • Spa
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • USD 179 - USD 299 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Romantic Hotel in Nairobi
    • #7 Business Hotel in Nairobi
    • #12 Luxury Hotel in Nairobi
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 170
    • Reservation Options
    • TripAdvisor is proud to partner with Fairmont Hotels, Booking.com, Hotels.com, Orbitz, Expedia, Travelocity, Hotwire, TripOnline SA, getaroom.com, Cancelon, HotelQuickly and Evoline ltd so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Kenya >
    • Nairobi
    • Also Known As
    • Fairmont The Norfolk Hotel Nairobi ,
    • Fairmont Hotel Norfolk ,
    • Norfolk Hotel Nairobi ,
    • Fairmont Hotel Nairobi ,
    • Norfolk Nairobi
    Add Photo Photos
    Traveller (443)
    Room & Suite (80)
    Dining (22)
    Pool & Beach (6)
    Hotel & Grounds (325)
    Bathroom (24)
    Business Centre & Event Rooms (3)
    Family and Play Areas (2)
    Nearby
    Nearby HotelsSee all 169 hotels in Nairobi
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Mickeymwas
    11 July 2017|
    Answer
    Response from JohnBreit | Reviewed this property |
    Rack rates usually published on their website. If you are a local ask about resident rates. John
    0
    Votes
    Gloria S
    30 March 2017|
    AnswerShow all 4 answers
    Response from Bibek S | Reviewed this property |
    Sorry No Idea
    1
    Vote
    Room Tips
    "I am sure that every room has great views."
    Read review
    "I have stayed in two different blocks, one on the ground floor and one on the first floor. I liked the ground..."
    Read review
    "The best ones are with the view on the main garden/patio. Apartment no 64 is one of the best in the hotel..."
    Read review
    "Rooms facing the courtyard are quiet."
    Read review
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