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Fairmont The Norfolk

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#4 of 161 Hotels in Nairobi
Certificate of Excellence
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Fairmont The Norfolk
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878 Reviews from our TripAdvisor Community

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Showing 805: English reviews
Frankfurt, Germany
Level Contributor
7 reviews
Reviewed 3 days ago NEW

Sunset of the terrace quenching you thirst with an ice Tusker is the finest way to end the Day. You a choice of eating venues from a chargrilled steak on the terrace to the dining Room and an international fine restaurant. My pretence is the terrace. There are rooms in the manecured gardens or in the main building. The rooms... More 

Helpful?
Thank Michael L
New York
1 review
Reviewed 4 days ago NEW

Ended a 3-week trip at the Fairmont in Nairbo and was grateful for paying a very slight premium to other hotels based on a deal I found on their website. The beds are super comfortable, the bathrooms are clean, the soap/shampoo/conditioner were refreshing in a citrus-y way. and there was excellent water pressure. It felt luxurious to step into the... More 

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank nycadventurer2016
New York City, New York
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 4 days ago NEW

I loved our time at the Fairmont. The grounds were so relaxing and well kept, the atmosphere of the hotel and restaurants were great, the bell men were super helpful, and I loved the turndown service that included cute little soapstone carvings of African wildlife. The room was a tad small, but the shower was modern and great, and the... More 

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Quesboc1
Nairobi, Kenya
2 reviews
Reviewed 1 week ago

Service was nice the waiters and waitress does a wonderful job The rooms are well maintained and super clean Its a walking distance from the central business district ,no need of a car to get there The food is wow!

Helpful?
Thank jeffmasanta
Swansea, United Kingdom
Level Contributor
57 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 week ago

Its a restful green space in the bustling city and the old-school vibe is lovely. There's a good (hot) outdoor swimming pool. The lounge/ bar is a great place to work and wifi throughout the hotel is high quality. Sadly, service in restaurant and throughout is a bit patchy. Breakfast is not a relaxing experience as often very busy and... More 

Helpful?
Thank Matt J
Albuquerque, New Mexico
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago via mobile

Tucked in the middle of Nairobi is this gem of a place. We stopped in on our way between a mission trip and a safari to the Masai Mara. The food is delicious at both restaurants and the bar is a fun place to unwind. I loved the historical photos all around as well. The service is impeccable. They arranged... More 

Helpful?
Thank Nancy K
Indianapolis, Indiana
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 weeks ago via mobile

I expected more from this hotel and was quite disappointed in the room we were given. It was really small for the price...very little room to move around and to place suitcases and directly above the busy street. Breakfast was included in our package and was good. Location of hotel is not ideal and quite far from where we needed... More 

Helpful?
Thank KellsAbroad
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear KellsAbroad, Many thanks for taking the time to review your recent stay at our property and most of all for sharing your feedback and concerns which for us is paramount when it comes to work on improving our services and offerings. We are so pleased that you were happy with the staff and the overall service. However, please do... More 

Washington DC
Level Contributor
68 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 3 weeks ago

This is probably one of my best hotels in the world. Old-established, it has kept it's turn of the century charm, which unfortunately is often not the case with other similar places. The decoration is good taste, yet unassuming, with none of the pretentious "embellishments" you may see elsewhere. ‎Service is uniformly excellent, with a special mention for reception and... More 

Helpful?
1 Thank French_US_13
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear French_US_13, Thank you for choosing to stay at Fairmont The Norfolk and for taking the time to share your detailed experience of the property. We appreciate your feedback especially on our team and the charm of the hotel. Our team will be immensely proud to hear your comments . We look forward to welcoming you back Best regards, Moshi... More 

Florida
Level Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 weeks ago

I spent 3 nights at the Norfolk before leaving on various safaris. A beautiful hotel, well maintained, secure, and quiet with excellent food and service. The staff is very helpful, the rooms are spacious and comfortable. Very relaxing. Good concierge services for arranging outings to the orphan elephant center, etc.

Helpful?
Thank SaveyFLTraveler
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear SaveyFLTraveler, Thank you for choosing to stay at Fairmont The Norfolk and for taking the time to write to a review. My team and I appreciate your feedback and it is a pleasure to note that you were pleased with your overall experience of the property. We look forward to welcoming back soon. Best regards, Moshi Perera General Manager,... More 

Topeka, Kansas
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 weeks ago via mobile

We stayed here for 3 nights before a 2 week safari. Excellent food - welcoming staff and about the best rooms in Nairobi. This is a historic hotel but it has been updated without losing the old time feel. Highly recommended

Helpful?
Thank tandtmcd
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear tandtmcd, Thank you for taking the time to post a review following your stay before the Safari experience. Thank you for the kind feedback regarding your recent stay. It is always pleasing to note that our guests appreciate and note the attention made to retain the heritage and charm of the property. We do appreciate your endorsement of the... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $205 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
6 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The garden bungalows”
 of 5 bubbles B3501GPmichaell, 1 Dec 2016 | Read review
“Use google map”
 of 5 bubbles jeffmasanta, 25 Nov 2016 | Read review
“Ask to have a room overlooking the main courtyard”
 of 5 bubbles Alwaystravels1, 25 Nov 2016 | Read review
“If you can afford it, chose a room with a terrace overlooking the grounds”
 of 5 bubbles French_US_13, 13 Nov 2016 | Read review
“Ask for a room with garden view”
 of 5 bubbles Charlotteashanti, 4 Nov 2016 | Read review
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