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Nairobi Serena Hotel

913 reviews
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Traveller (368)
Room & Suite (112)
Dining (72)
Overview
  • Excellent55%
  • Very good37%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (913)Write a Review
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Traveller rating
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303
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450
303
49
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12
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All reviewsleading hotels of the worldroom servicevery nice hotelturn down servicelong flightbreakfast buffetan oasisbusy cityrooms are comfortablecentral locationgift shopmain restaurantbusiness hotelmasai maramaghrebsafarisecurity
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341 - 345 of 828 reviews
Reviewed 23 January 2015

The service at the Serena Hotel was excellent! From the concierge to the business centre to the restaurants and laundry - all the staff were very friendly and helpful. On the third day that I was there, I fell ill and the staff were very...More

Thank Zee T
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 27 February 2015

Thank you for sparing your time to give us feedback regarding your recent stay.Such positive comments and high ratings are an encouragement to the team.As a member of the Leading Hotels of the World,we strive to exceed our guests' expectations.Your patronage is well appreciated and...More

Reviewed 22 January 2015

You can't beat the setting and grounds of this hotel. The pool area and lobby are world class and the gardens are beautifully maintained. The restaurant is very good and service is generally ok. The rooms are spacious and well laid out. One of the...More

Thank T-Africa2000
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 27 February 2015

We are delighted that you have spared your valuable time to share with us your experience after the recent stay with us. I have shared your compliments with the team here and they are glad that you had a memorable stay. Our promise as a...More

Reviewed 21 January 2015

When I come here I dream about being at the Serena Kigali or the Serena Kampala. This Serena is really poor. It is really noisy, usually the trucks wake me up. There is a very busy road to the hotel and the windows don't seem...More

2  Thank Ibnrushdi
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 27 February 2015

Thank you for elaborately outlining your feedback after your recent stay with us. Kindly accept our sincere apologies for we did not live up to your expectations. We do appreciate your patronage and take all your concerns positively with a view to improving the experience...More

Reviewed 17 January 2015

First visit to Nairobi and stated at the Serena on recommendation from our local office. - What a great hotel. Security effective and polite on entry to car park and at main entrance. Very professional welcome from door staff and reception, really made me feel...More

3  Thank Huw C
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 27 February 2015

We are honored that you chose Nairobi Serena Hotel during your last visit to Nairobi.We feel privileged that you took the time to review us.We are delighted by the positive comments,more so because we met your expectations and contributed to a pleasant stay as you...More

Reviewed 15 January 2015

The hotel is very nice compared to other 5 star hotels in Nairobi. The staff is helpful and offers an excellent service. The X-mas decoration was also very nice, almost like home. The pool and garden is very nice and good maintained. The rooms are...More

Thank Dav C
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 27 February 2015

We thank you for your review and the time taken in writing it.The positive comments are motivating and we have shared them with the entire team. Thank you for the business support and we hope to host you again in the near future. Daniel Kang'u...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 233 - USD 318 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#6 Spa Hotel in Nairobi
#8 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 233 - USD 318 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#6 Spa Hotel in Nairobi
#8 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (368)
Room & Suite (112)
Dining (72)
Pool & Beach (34)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Nate05
12 January 2018|
AnswerShow all 2 answers
Response from PappyManson | Reviewed this property |
It’s downtown. I have no idea where the international convention center is. Check it out on google maps!
0
Votes
Ahmed F
17 September 2017|
AnswerShow all 8 answers
Response from angeldust54 | Reviewed this property |
we only stayed for one day and night but there is other lounges and out side space and the bar you could have meetings, lovely hotel
1
Vote
joankogo84
15 June 2017|
AnswerShow all 4 answers
Response from vivian m | Reviewed this property |
Hi Joan,question concerning job,internship,attachments can only be address by human resource management.visit the hotel website for further information or visit the hotel and talk to human resource department.trip adviser is... More
0
Votes
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123456
Room Tips
"rooms overlooking entrance and road are noisy those overlooking the Park are better"
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"During renovation request a room as far away from the construction area....It is a bit more quiet."
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"Ask for a room overlooking the park if you like to see the big birds!"
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"Try to get a room with no adjacent occupant behind the TV wall."
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