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Nairobi Serena Hotel

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Traveller (372)
Room & Suite (112)
Dining (72)
Overview
  • Excellent56%
  • Very good36%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (928)
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Traveller rating
458
304
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All reviewsleading hotels of the worldroom servicevery nice hotelturn down servicelong flightbreakfast buffetan oasisbusy cityrooms are comfortablegift shopsafari tripbusiness hotelmasai maramaghrebsecurityafricagym
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21 - 25 of 839 reviews
Reviewed 10 December 2017

Reception staff could not have been more accommodating considering they are working in temporary quarters. Reno’s were supposed to have been finished but the staff was estimating maybe end of March 2018. They arranged for a private tour for 4 of us to the Girraffe...More

1  Thank CndnGuider
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 13 December 2017

Thank you for taking the time to share your experience with us. It is always a pleasure to receive positive feedback from our guests. We were delighted to know that you found our offer and service delivery to your satisfaction and we look forward to...More

Reviewed 7 December 2017

We stayed at Serena for one night, a quick stay but enough to feel a little disappointed as the two previous stays had been excellent. The service was still excellent, breakfast was better than most hotels and the pool is one of the best hotel...More

Thank GordsGuinness
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 13 December 2017

It is always a pleasure to receive positive feedback from our guests. Thank you for taking the time to share your experience with us. We were delighted to know that you found our offer and service delivery to your satisfaction, however, we do apologise for...More

Reviewed 3 December 2017

Many years I enjoyed being a Guest at this all African Hotel... No pretentious expat-staff but all well trained local professional staff... The total renovation a necessity to maintain its level viz a viz the growing competition will make this hotel the BEST in Nairobi...More

Thank worldtravellerfrance
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 5 December 2017

It is always a pleasure to receive positive feedback from our guests. We appreciate you taking the time to share your experience with us. We were delighted to know that you found our offer and service delivery to your satisfaction and we look forward to...More

Reviewed 3 December 2017

I would recommend this hotel, but rooms are a little tired. Breakfast buffet was great, especially the thick cut bacon. Service very good. good security, friendly staff. The area is close to downtown. I would rate the Serena borderline 5 star.More

Thank MarkeyMark48
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 5 December 2017

We appreciate the time taken to share your experience. We were delighted to know that you found our offer and service delivery to your satisfaction and we look forward to another opportunity to be of service to you, hopefully, in the not too distant future...More

Reviewed 27 November 2017 via mobile

Stayed for 1 night while in Nairobi. Hotel was under construction but didn’t cause us any interruptions. Room was classically styled and everything functioned. Some items such as the air conditioning unit could do with an update to keep up with modern times. Staff provided...More

Thank NZKV
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 5 December 2017

Thank you for taking the time to share your experience with us. It is a pleasure to get positive feedback from our guests despite the on-going construction. It is always our aim to surpass our guest expectations and we look forward to another opportunity to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 198 - USD 322 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#9 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 198 - USD 322 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#9 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (372)
Room & Suite (112)
Dining (72)
Pool & Beach (34)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Nate05
12 January 2018|
AnswerShow all 2 answers
Response from PappyManson | Reviewed this property |
It’s downtown. I have no idea where the international convention center is. Check it out on google maps!
0
Votes
Ahmed F
17 September 2017|
AnswerShow all 8 answers
Response from angeldust54 | Reviewed this property |
we only stayed for one day and night but there is other lounges and out side space and the bar you could have meetings, lovely hotel
1
Vote
joankogo84
15 June 2017|
AnswerShow all 4 answers
Response from vivian m | Reviewed this property |
Hi Joan,question concerning job,internship,attachments can only be address by human resource management.visit the hotel website for further information or visit the hotel and talk to human resource department.trip adviser is... More
0
Votes
Room Tips
"All the rooms are simply gorgeous"
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"rooms overlooking entrance and road are noisy those overlooking the Park are better"
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"During renovation request a room as far away from the construction area....It is a bit more quiet."
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"Ask for a room overlooking the park if you like to see the big birds!"
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