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    Nairobi Serena Hotel

    Kenyatta Avenue, Nairobi, Kenya
    Save
    May 14
    May 15
    1 room, 2 adults, 0 children
    SAVE USD 44
    USD 283*
    USD 239*
    USD 266*
    USD 266*
    Traveller (331)
    Room & Suite (77)
    Dining (39)
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    Overview

    • Excellent54%
    • Very good36%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
    Fairmont The Norfolk
    935 reviews
    #6 of 162 hotels in Nairobi
     
    Villa Rosa Kempinski Nairobi
    654 reviews
    #2 of 162 hotels in Nairobi
     
    Sarova Stanley
    1,092 reviews
    #7 of 162 hotels in Nairobi
     
    Fairview Hotel
    1,245 reviews
    #5 of 162 hotels in Nairobi
     
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    Rooms
    14 May15 May
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Traveller rating
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    Time of year
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    Reviewed 17 February 2017

    In the middle of CBD, a hotel in the front of the garden. We received the best treatment. You feel safe. Restaurant are is very beautiful. Lavishly spread out dishes. Pool is near by almost tempting to jump. Will go again.More

    Helpful?
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    We appreciate the time take to share your experience, following your recent stay. Kindly note that we appreciate your comments and are delighted to know that you found our offer and service delivery to your satisfaction. We sincerely look forward to another opportunity to be...More

    Reviewed 15 February 2017

    This is a beautiful hotel, tastefully decorated in a contemporary African style. My room was elegant and comfortable. Food here is good, with lots of choice - there are at least 3 restaurants in the Serena. This hotel has many beautiful areas - I ate...More

    Helpful?
    Reviewed 14 February 2017

    Top notch hotel and it was a perfect way to unwind after long flights before starting the safari. We also stayed there for a few hours prior to our departure back to the states. The pool area is fabulous and is was a nice treat...More

    Helpful?
    Reviewed 14 February 2017

    When I arrive at the Serena in Nairobi and get out of my limo, it is always the same, as on cue I hear 'Welcome back Mzee', the mzee having made way for my name in recent years as my hair grew greyer and my...More

    Helpful?
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    Thank you for taking time to share your experience. Kindly note that our aim is to surpass our guests' expectations and nothing makes us happier than to receive such very high ratings from you - this will motivate us to continue improving on our offer...More

    Reviewed 7 February 2017 via mobile

    Nice pool area, great breakfast and overall very good. As per previous reviewer though, staying in room between 8 and 5PM will drive you crazy due to the renovations. We escaped to the pool and it was fine there. Would have given the hotel a...More

    Helpful?
    Fairmont The Norfolk
    935 reviews
    #6 of 162 hotels in Nairobi
     
    Villa Rosa Kempinski Nairobi
    654 reviews
    #2 of 162 hotels in Nairobi
     
    Sarova Stanley
    1,092 reviews
    #7 of 162 hotels in Nairobi
     
    Fairview Hotel
    1,245 reviews
    #5 of 162 hotels in Nairobi
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Shuttle Bus Service
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • USD 216 - USD 330 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Spa Hotel in Nairobi
    • #4 Luxury Hotel in Nairobi
    • #4 Romantic Hotel in Nairobi
    • #6 Business Hotel in Nairobi
    • #7 Family Hotel in Nairobi
    Photos
    Traveller (331)
    Room & Suite (77)
    Dining (39)
    Pool & Beach (25)
    Nearby
    Nearby Hotels
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    Nearby Restaurants
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    .49 km away
    Pango Brasserie at the Fairview
    89 reviews
    .73 km away
    Nearby Attractions
    Bencia Africa Adventure & Safaris
    59 reviews
    .80 km away
    Nairobi Gallery
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    .38 km away
    Jamia Mosque
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    .83 km away
    Central Park
    60 reviews
    .78 km away
    Questions & AnswersAsk a question
    smcrimi
    What is your email address? I need it for my evisa
    11 April 2017|
    Answer Show all 2 answers
    Response from SerenaHotels | Property representative |
    Hello, The email address is nairobi @ serena . co. ke
    0
    Votes
    Sudon
    Can you at the hotel arrange a pick-up for us (two people) at the international airport? For an arrival at about 10 PM on Christmas day what would the cost be? Are your posted room rates any higher or is there any supplement charged for staying with you at Christmastime?
    29 August 2016|
    Answer
    Response from SerenaHotels | Property representative |
    Hello Sudon, yes we do offer pick up from the airport at USD40 per card load one way. There is no supplement charged during Christmas but the rate is on Room only and subject to 18% taxes.
    0
    Votes
    munnaabr
    Hi, I would like to ask how close/far your hospital is from Aga Kahan hospital? If we need a taxi to go there, could you arrange a taxi for us every morning to the hospital and about how much do you think the taxi fee will be to the hospital? I will be coming along with someone who has knee problem and can not walk a lot or climb too much stairs, so please advise if you have elevators. Thanks a lot.
    2 August 2016|
    Answer Show all 4 answers
    Response from WhitneyKoonce | Reviewed this property |
    It's probably about a 20-30 min commute from the hotel to the hospital (all depends on traffic...). While I'm sure the hotel would be happy to arrange transport, you can also use Uber which is fast and afforable.
    1
    Vote
    Room Tips
    "Choose on the opposite side of the construction are rooms are quieter."
    Read review
    "Some rooms have a great view of the adjacent leisure park."
    Read review
    "If you are a smoker book here, great place all rounf"
    Read review
    "With a small garden."
    Read review