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Hilton Nairobi

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Hilton Nairobi
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1,176 Reviews from our TripAdvisor Community

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Showing 1,032: English reviews
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Sydney, Australia
Reviewed 5 days ago NEWvia mobile

I've stayed in a few Hiltons - I feel this one was below what you should expect from a Hilton. The rooms are small & have an old feel about them, a problem related to the design of the building rather than Hilton itself. We stayed here twice in the same week as a safari stopover and on the 6th...

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Helpful?
Thank Mabbitts
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for your review and for choosing to stay at the Hilton Nairobi. The time taken along with the effort made to share your feedback with us is most appreciated. Basing on your comment about our state of the facility, quality of food and service experienced, it seems we have not been able to meet your expectation....

Washington DC, District of Columbia
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

I used this hotel as my stopover for a two day safari trips. The hotel is right in downtown close to all the government offices. The Wilson airport is 10 minutes drive away. The international airport about 30 minutes drive. Around the hotel there is a weekend market selling traditional goods, a few good restaurants, and shopping. The hotel is...

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Helpful?
Thank Sundncr
About Hotel's Favourite Review
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It is a pleasure for us having you as our guest at the Hilton Nairobi, and thank you very much for your positive feedback. We are delighted to hear that you enjoyed every moment of your short stay with us and truly appreciate to hear that you enjoyed the spectacular view of the city from your room and...

United States
Reviewed 5 days ago NEW

Hotel is subpar. Okay for a short stay but not a long stay. Although supposed to be high end hotel, this hotel is old and is in need of renovation. The one thing that is good about this hotel is that it is located right in the center of town.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank patrickoE8660YR
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for your review and for choosing to stay at the Hilton Nairobi. The time taken along with the effort made to share your feedback with us is most appreciated. We note your observation that our hotel needs renovation, I am pleased to inform you that our owners as well as the management team constantly review the...

Reviewed 6 days ago NEW

Been here one night after arriving at Nairobi international airport to get on a 10 day Safari around Kenya. Hotel is closer to the airport and is very convenient and is in middle of the busy Nairobi city. However the hotel is old and it boasts the wrecked colonial characteristics all over the place (in sort of a bad way...

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Helpful?
Thank Sankatha B
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your nice feedback regarding your stay at the Hilton Nairobi. We appreciate the fine compliments you make about our team members friendliness, room cleanliness, great customer care, good food offering and decent security. Believe me, it is comments such as yours make all efforts, at Hilton Nairobi, truly worthwhile. We are glad to...

London, United Kingdom
Reviewed 1 week ago NEW

I've stayed in many hiltons but this was first in Africa. The staff, all, are committed to service excellence across the globe. And they are the people that make these palaces come alive. It's a slightly different environment to Switzerland, yes, where Swiss fastidiousness makes the hotel environment sharp and Swiss. This one....it's on a different continent and the culture...

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Helpful?
Thank mrsP7741
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. We are glad to note that you were satisfied with your overall experience and appreciate the fine compliments you make about our team members great hospitality and service. Believe me, comments such as yours make all efforts, at Hilton Nairobi, truly worthwhile. We truly appreciate your feedback and...

Nairobi, Kenya
Reviewed 1 week ago

The hotel is centrally located in Nairobi city center. It has a very nice swimming pool. The hotel interior is kind of old and dated. the rooms a really nice though. anytime you visit Nairobi and would want to stay within the city center this would be a very nice location.

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Helpful?
Thank victork2542016
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your candid review about your recent stay with us. It is a pleasure for us having you as our guest and we are happy that you enjoyed you stay. We are delighted to see that you enjoyed our heated swimming pool and as well, the location of our hotel serves you well. We...

Stockholm, Sweden
Reviewed 1 week ago

I visited Hilton only two nights with my grandkids and the treatment was the best. The staff were very helpful from the entrance staff, front office, restaurant and the pool staff. Telefon service was excellent.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank norahk937
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your stay with us at the Hilton Nairobi. We are glad to note that you were very satisfied with your overall experience and appreciate your gratitude to our team in various departments for their great hospitality and care they accorded you during your stay. We are indeed delighted to see you...

Reviewed 1 week ago via mobile

I visit Nairobi a lot of times this is my first time to the Hilton hotel, cannot fault it even through the lounge was close but we were given the bar down stairs instead, Faith and William at reception was so friendly we knew straight away that me made a good choice.The pool is lovely,just a great all round hotel.

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Helpful?
Thank Larry G
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we are glad to note that you were satisfied with...

A TripAdvisor Member
2 reviews
Reviewed 1 week ago via mobile

Very nice hotel good location friendly staff and very informative Edwin the doorman help us out so much thank you again. Travel agency on location another help place. The travelers restaurant good a little high in cost.

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Helpful?
Thank A TripAdvisor Member
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your stay with us at the Hilton Nairobi. Truly, we appreciate the fine compliments you make about our team members friendliness and customer care, with a special mention to our doorman Edwin for his outstanding hospitality; I have gladly shared your feedback with him and management. Dear Guest, It is indeed...

Mumbai (Bombay), India
Reviewed 2 weeks ago

Old property in the heart of the CBD of Nairobi. Very close to KICC - good for business travellers in the area. The hotel service is friendly but slow, the property is very old. Veg food, very few options available without fish, meat, beef, egg. They upgraded my room and that was a good thing, but even the Executive room...

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Helpful?
Thank Punit29
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, On behalf of our entire Hilton Nairobi team, we would like to extend you a warm greetings. We refer to your detailed review of your stay, and I am sincerely sorry to see that we have not been able to fully meet your expectation. We note your highlighted areas of concern, slow service, variety of food offerings and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: $170 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#16 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Nairobi staff and other travellers.
9 questions
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Questions? Get answers from Hilton Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The top most room have the best view of Nairobi”
victork2542016, 20 Apr 2017 | Read review
“Rooms are quite well furnished and comfortable.”
Nyiel, 12 Apr 2017 | Read review
“The higher the better”
IanS521, 12 Apr 2017 | Read review
“Room on the top floors to get excellent views of downtown Nairobi”
Sundncr, 28 Mar 2017 | Read review
“I advise travelers to choose room from 7th floor and above”
benjamind467, 9 Mar 2017 | Read review
5 of 5