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InterContinental Nairobi

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InterContinental Nairobi
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950 Reviews from our TripAdvisor Community

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Showing 861: English reviews
Plympton Park, Australia
Reviewed 18 March 2015

I stayed at the Intercontinental at the beginning and the end of my two week in Kenya. The service was amazing and the staff went above and beyond the call of duty, even taking my hiking shoes and scrubbing them. The food was equally amazing in the bistro.

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Helpful?
3Thank Julian S
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Julian S, Thank you for taking time to give us feedback on your recent stay. I am overjoyed to note that your stay was fantastic. Thank you for your positive remarks on our colleague’s service. Our F&B team will be happy to learn that you loved their delightful cooking. I will be pleased to welcome you back. Kind regards,...

Reviewed 17 March 2015

This is one of the best hotels in regards to people, from security to the front desk to cleaning and wait staff not to mention the management, they are all exceptional in their duties. A real pleasure to stay here.

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Helpful?
1Thank mrhotdog
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear mrhotdog, I am delighted to receive your wonderful review regarding your recent stay. Thank you for your positive observations about our colleagues’ outstanding service. At InterContinental Nairobi, we strive to meet and exceed guest’s expectations. It is great to know that we seem to head in the right direction. It will be my pleasure to welcome you back in...

San Francisco, California
Reviewed 13 March 2015

We went Kenya for a week safari so we needed to stay in the city for some days before we can join the safari in Masai Mara. The hotel is fully secure and they are lots of guards making sure anyone get inside the hotel is not a threat. The rooms are really amazing, like really amazing, the staff was...

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Helpful?
Thank Calypso B
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Calypso B, Thank you for taking time to write your review regarding your latest stay. I am so pleased to hear that you enjoyed your stay and appreciate you for commending our security. It is our aim to ensure that our guests relax in a secure environment while in the hotel. I am delighted to receive your positive observations...

Nairobi, Kenya
Reviewed 12 March 2015

The Nairobi Intercontinental is about 47 years old and you can tell, regardless, the rooms are clean, comfortable and work. Ammenities include all you can need while away from home...but the staff of the hotel is the real winner for me! They pampered me all through the week I was there, they helped without being intrusive, they made suggestions and...

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Helpful?
1Thank Patricia B
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Patricia B, Thank you for your most comprehensive review regarding your stay with us. I am particularly happy with your commentary on our colleagues’ outstanding service. I have shared your feedback with the entire team and they are happy to know that they made your stay unforgettable. I appreciate your observations about the comfort of your room. I am...

Reviewed 4 March 2015

Stayed at this hotel while on business from 3-5 March 2015 . I expected a modern hotel given the brand name. The staff are friendly, the food is good and there is a lovely bar next to the pool. It has all the amenities one would expect such wifi in the room, shower, bath etc. But No flat screen TV,furniture...

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Helpful?
Thank Lagos I
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Lagos I, Thank you for your wide-ranging review regarding your latest stay. I am delighted with your positive remarks about our colleagues’ responsiveness. Thank you for your compliments on our F&B offering and are glad to know that you had a great time at Makuti, our outdoor bar. I have noted your concerns regarding our room amenities and express...

Sydney, Australia
Reviewed 2 March 2015

We stayed here hoping to keep up with the standards of intercontinental though the rooms are not that big but the problem is they are old and need some touching up. The food was great and the service was good

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Helpful?
Thank Andrew D
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Andrew D, Thank you for taking time to give us feedback on your stay. I am so grateful for your positive comments regarding our colleagues’ exceptional service. I appreciate your encouraging comments on our F&B offering. I have taken note of your observations about the condition of our rooms and apologize for the disappointment. We are working on an...

Charlotte, North Carolina
Reviewed 1 March 2015

I stayed 4 nights for a conference held in the hotel. I found it to be standard in terms of this type/class of hotel. I appreciated that the hotel design incorporated local African design elements (although there were some oddities like a a meeting room named "Le Chateau" with a French wine theme). The staff were extremely polite and friendly,...

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Helpful?
Thank GlobetrottingFan
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear GlobetrottingFan, Thank you for taking time to give us feedback regarding your recent stay with us. I am pleased to learn that you loved the blend of our hotel set up in reference to the naming of our meeting rooms. It is great to hear that our colleagues were courteous and very responsive. It is our goal to consistently...

Leiden, The Netherlands
Reviewed 26 February 2015

stayed here for 2 nights, as part of our wedding package. after the evening party we came to a room covered in rose petals and chilled champagne. Our double room was very comfortable, oozed atmosphere (unlike too bright european hotels im used to), and had amazing beds. We ordered in breakfast and we were truly pampered. Thanks to host Anthony...

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Helpful?
Thank Marvo78
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Marvo 78, I am so pleased to receive your wonderful review regarding your latest stay with us. It gives me joy to learn that we made your wedding weekend truly unforgettable. It is our absolute goal to ensure that our guests enjoy superior service, accommodation and overall, a memorable experience. Thank you for giving us an opportunity to serve...

Nigeria
Reviewed 22 February 2015

I stayed at this hotel for 5days with my husband while attending a meeting in Nairobi. The hotel is comfortable and the staff are nice and friendly starting with Mr Gerald Mutigi the concierge. Oftentimes he is at their airport office and happy to help you arrange transport to the hotel from the airport. The location of the hotel is...

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Helpful?
Thank Naijaexplorer
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Naijaexplorer, Thank you for taking time to share feedback on your latest stay with us. I am glad to know that you had a tremendous time. I appreciate your comments regarding the location of our hotel and in particular, the view and comfort of your room. I am pleased to know that you found our colleague Gerald Mutugi exceptional....

Nairobi Region, Kenya
Reviewed 22 February 2015

Staying at hotel. Keep making excuses but do not expect the hotel to deliver. This night you are banned from eating at hotel outside. Arrived 5 days ago with confirmed room however they made me wait for 4 hours for a room. Suggest to people to go elsewhere.

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Helpful?
1Thank Vengn1
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Vengn1, Thank you for giving us feedback on your stay. I apologize for the inconvenience caused to you due to the length in time taken at check in. I have also taken note of your concerns regarding missed opportunity to explore other dining options outside our hotel. Our Concierge team has a list of recommended places where guests can...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travelers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $196 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#20 Business Hotel in Nairobi
#21 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Nairobi staff and other travellers.
13 questions
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Questions? Get answers from InterContinental Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher is better, less noise from the very busy street and huge parking lot at the front”
Danddana, 11 Apr 2017 | Read review
“I am not sure may be top floor (7th) with a city view”
  • View through the window
  • Bed all perfect
  • City view from the room
  • The room
  • Trees full of birds
sojanipe, 5 Apr 2017 | Read review
“choose the rooms facing the poolside for pleasant views”
ganeshbhandari2011, 24 Mar 2017 | Read review
“Ask for a room away from the lift shafts”
BRYANP541, 29 Jan 2017 | Read review
“Certain floors are refurbished recently. So may be ask for rooms in one of those floors.”
GodwinT3, 14 Jan 2017 | Read review
5 of 5