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Ole Sereni

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1,115 Reviews from our TripAdvisor Community

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Showing 1,035: English reviews
Reviewed 26 January 2016

I was there last week on Saturday, for a friends' birthday. The ambiance is amazing, the decor of the hotel is one of my favorite things. I felt like the service that we received was VERY slow, they kept on shifting us from table to table. I LOVED the "Crazy eagle's cocktail.

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Helpful?
Thank Cece C
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback and for choosing our services. I have taken note of your comment on slow service which we will address right away. We look forward to welcoming you back.

Oldenburg, Germany
Reviewed 25 January 2016

The rooms were clean and the staff was helpful. Good place to stay that as it is about 20 minutes from the airport. For dinner, try somewhere in town as restaurant food is average. Great view of the national park from the hotel.

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Helpful?
Thank WanderfullAbu
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback. Can you please further elaborate on your comment regarding the Restaurants? I appreciate your further inout.

Elstree, United Kingdom
Reviewed 21 January 2016

A wonderful hotel near Nairobi airport. A good location backing into a game park. Lovely views at the back. Very comfortable rooms with all the modern facilities. Very friendly staff. Had a lovely breakfast. Our special dietary needs easily accommodated. Recommended.

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Thank Devshanker T
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive experience. We look forward to having you with us soon.

La Rochelle
Reviewed 21 January 2016

Just a stopover in Nairobi and time for one meeting this hotel is great, just 20 minutes from the airport, very comfortable rooms and service is good. Bar and restaurant are of good quality. You can sit outside and overlook open land where wildlife can be spotted (rarely)

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Helpful?
Thank FlyingDutchman17
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your positive review. We look forward to welcoming you back.

Greater Sydney, Australia
Reviewed 21 January 2016

Stayed here after flying for 20 hours and it was a relief to flop into the nice soft bed. I organised myself through their website and staff were very responsive. On arrival at the airport I was met by a driver who had waited for me for 2 1/2 hours after my plane was delayed. When I got to my...

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Helpful?
Thank Genevieve D
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your positive experience. I am very pleased to learn that your stay was pleasant. In regards to the noise pollution, we are in the process of installing double glazed windows to arrest the noise levels. I am sure your future visits will see this enhancement and we look forward to welcoming you back.

Reviewed 20 January 2016

As I write I have been waiting 30 minutes for a cup of coffee. After waiting 20 minutes for a wine menu. Have been here 40 minutes total and not successfully obtained any of the varied items I am willing, able and interested in purchasing despite multiple efforts, with multiple servers to order said items. It is unclear what their...

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Helpful?
2Thank onholiday_1122
Ghulam S, General Manager at Ole Sereni, responded to this review

My profound apologies on the delays you experienced in our service delivery. We have taken this concern very sharply with our team and you can assured that your future visits will see superior level of service. We look forward to welcoming you back.

Indianapolis
Reviewed 19 January 2016

Ole Sereni exceeded my expectations. I picked it for the close proximity to the airport as we arrived in late from the US and headed out early for Tanzania the next morning. I was simply hoping it would be clean and safe. The hotel had good security, was very clean and had a lovely lobby with a wonderful candle lit...

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1Thank indytraveler23
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for choosing us for your overnight stay. We are glad to know that your short stay was a pleasant one and look forward to welcoming you back.

Reviewed 18 January 2016 via mobile

My bro booked this hotel. Was very nice and peaceful on the border of Kenya National Park. We has drinks on the patio area till early hours on the morning with friends that regular visit the bar. We had some food from,the menu which was amazin. Breakfast in the morning is a good choices of different types of cuisine. I...

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Helpful?
1Thank Don M
Ghulam S, General Manager at Ole Sereni, responded to this review

We thank your brother for recommending our services and pleased to know that you enjoyed your experience. We look forward to welcoming you back.

Santa Monica, California
Reviewed 16 January 2016

Nice lobby with friendly professional staff. Our double room was small, with the 2 beds tightly fit together. In addition, door to shower/bathroom doesn't close all the way, so it could be slightly awkward if you are sharing with a friend. Beds were comfortable, but I wished they had top sheets (there were only comforters, so we had to pump...

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Helpful?
1Thank GOfifer
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your experience. I am pleased to learn that your stay was pleasant and we have taken stock of your queries which will be addressed. We look forward to welcoming you back.

San Francisco
Reviewed 16 January 2016

We spent a night here after arriving late in the evening from Zimbabwe, prior to starting an early morning safari in Kenya. The hotel is one of the closest to the Nairobi airport, The room was very clean and comfortable, with nice amenities. The staff was helpful and friendly. We had a nice breakfast prior to leaving. We returned several...

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Helpful?
1Thank Marie G
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your stay experience. I am glad your stay was pleasant except the lapse in restaurant service which we will rectify straight away. We look forward to welcoming you back.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Region: Kenya > Nairobi
Price Range: $184 - $515 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#10 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#16 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Ole Sereni staff and other travellers.
13 questions
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Rotterdam, The Netherlands
Indianapolis, Indiana

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Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overlooking the reserve”
 of 5 bubbles 619pearlm, 1 Dec 2016 | Read review
“Room is simple, but everything else is very good”
 of 5 bubbles abrahamk665, 30 Nov 2016 | Read review
“N/A never spent a night”
 of 5 bubbles burnettkilasi, 29 Nov 2016 | Read review
“Ask for a room on the game park side”
 of 5 bubbles Christy1961, 27 Nov 2016 | Read review
“Find another hotel if you can”
 of 5 bubbles Googan28, 25 Nov 2016 | Read review
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