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Ole Sereni

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Ole Sereni
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1,223 Reviews from our TripAdvisor Community

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Showing 1,138: English reviews
Pretoria, South Africa
Reviewed 1 August 2016

The hotel is ok, the rooms are comfortable, the location next to the game park is nice. However: I struggled to sleep with new guests arriving constantly and making a noise with the security door for the floor (I could not understand the security benefit at all?) I had the worst, by far, fish in chips in my whole life...

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Helpful?
Thank Karelmeyer
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I regret to learn about your dining experience. I will ensure the Executive Chef looks into it right away and we will resolve it. We look forward to welcoming you back.

Kampala, Uganda
Reviewed 31 July 2016

Ole Sereni has a great location close to the airport and for those having business along Mombasa Road and Industrial area. One side overlooks the Nairobi national park and although it's rare to see animals, we spotted a lioness next to a watering hole around 200 metres away. The rooms are small but well designed. The bar has a lovely...

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Helpful?
Thank wasolosnipes
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive and memorable experience. Spotting Lions is very rare and I am delighted you got to see them!!!! We look forward to welcoming you to the ONLY City Hotel by the Gamepark.

The Netherlands
Reviewed 29 July 2016 via mobile

Very great hotel very friendly personel esspesiali the pedicure men Meshack who does a great job in the ole sereni hotel in the spa.. Very professional ..!! IT is on a beautyfull park from your room you can see wild animals .... The food is great visit the spa..!!!

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Helpful?
Thank sam181968
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for giving us Full Points. I will share your sentiments with Meshak and the Team. Always delighted to hear from a satisfied guest and we look forward to welcoming you back.

Nairobi, Kenya
Reviewed 29 July 2016

Was happy to be gifted with a voucher. However, wasn't happy with the reception at the spa. Booked one thing, person in charge decided to book another. Some of the spa attendants also disinterested when engaged in basic questions about what's where, etc. It's like you get there and it's up to you to figure out what's next. Staff in...

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Helpful?
Thank ecn77
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your feedback. I regret to learn about your experience at the Spa. Please allow me to contact you to further learn about it.

Mogadishu
Reviewed 27 July 2016

wonderful experience. was able to rest in perfect relaxation. the next morning I had a great breakfast meeting. the staff were smart, sharp and kind. Looking forward to my next stay. In the meantime I will recommend the ole sereni to friends.

Review collected in partnership with this hotel
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Helpful?
Thank clmk28
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for your feedback and thank you for recommending our services. We look forward to welcoming you back.

Atlanta, Georgia
Reviewed 26 July 2016

We had a 2 night stay here as we were departing for the U.S after a long stay in Mombasa. Very convenient to the airport , given the traffic situation that is atrocious in Nairobi and can actually miss a flight if staying far away from the airport. Besides this hotel has everything you want .The food choices are just...

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Helpful?
Thank Sangeeta P
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive review. I am glad your stay was pleasant and especially being served by our Star Performer 'Shadrack'. We look forward to welcoming you back.

Durban, South Africa
Reviewed 25 July 2016

Not the place to be when you are looking for a good night sleep! The walls are wafer-thin so you can hear your neighbour brushing his teeth. Not to mention the night housekeeping staff setting up their station at the end of the hallway whilst having a jolly good time at your expense until way after midnight. Also, if you...

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Helpful?
Thank C6699SFmichaels
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I regret the noise pollution you experienced and we will ensure this is dealt with right away and we look forward to welcoming you back.

Landstuhl, Germany
Reviewed 24 July 2016

This is definitely the first choice of hotels to stay at if you are over-nighting between flights. It's quite close to the airport, the rooms are clean, the beds comfortable, and the restaurants and bars are quite nice. The best part is the view of Nairobi Game Park from the downstairs and upstairs venues. The pool and gym are very...

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Helpful?
Thank r0dneylc
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive experience. I am very pleased to learn that your stay was a pleasant one. I have taken note of your concern on noise pollution and we will address it right away. We look forward to welcoming you back.

Portsmouth, United Kingdom
Reviewed 23 July 2016

Through no fault of their own, the hotel weren't expecting me when I turned up at 5am last Friday. Not a problem; the helpful and friendly receptionist found me a room. I jokingly asked if I would see any wild animals from there and she promptly changed that room to one at the back of the hotel, overlooking the National...

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Helpful?
Thank CSK33
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your experience. Surely you are the lucky few who spotted animals in the park and I am glad we were able to assist you. We look forward to welcoming you back.,

Lillehammer, Norway
Reviewed 21 July 2016

Situated close to Wilson Airport this is a nice hotel to overnight on way to Maasai Mara or other national park reserves. Having breakfast on the balcony with a view over Nairobi National Park is excellent. Good food end nice rooms. Nice shop for safari clothing and souvenirs as well...

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Helpful?
Thank Arnfinn J
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive experience. I am pleased to learn that your stay was memorable and we look forward to welcoming you back.

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Region: Kenya > Nairobi
Price Range: $292 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#9 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#14 Business Hotel in Nairobi
#16 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Ole Sereni staff and other travellers.
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Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are off corridors - try and get one far away from the doors connecting to the main stair way.”
Dom9610, 23 Apr 2017 | Read review
“Ask for a room overlooking the National Park”
stevefI4622GQ, 11 Apr 2017 | Read review
“Pick something on the park side of the hotel for a chance to see animals from your balcony.”
matthewastauffer, 5 Apr 2017 | Read review
“If you are there during day time, a room facing the park is nice, even though few animals seem to come close enough to see.”
Plumesie, 28 Mar 2017 | Read review
“Try the Masai suite”
  • Masai suite
  • Masai suite
  • Masai suite
  • Masai suite
  • Masai suite
188sanac, 23 Mar 2017 | Read review
5 of 5