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Ole Sereni

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1,145 Reviews from our TripAdvisor Community

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Showing 1,065: English reviews
Reviewed 4 days ago NEWvia mobile

Fantastic hotel and great value for money. Room (we had a twin overlooking the park) was ideal - good size, nice bathroom (great shower pressure) and very clean. Facilities are good as well, the sauna / steam room were crucial after a late night out (there is also a large, well equipped gym). Multiple dining and drinking options. Hotel is...

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Helpful?
Thank Nicholas W
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive feedback. I am very pleased to learn about your experience and look forward to welcoming you back.

Leeds, England, United Kingdom
Reviewed 6 days ago NEWvia mobile

I genuinely detest leaving negative reviews about hotels but I couldn't talk myself out this one. For its redeeming qualities, Ole Sereni has beautiful decor and great views of the park. However... We were stranded by the ground floor concierge desk for a few minutes before someone told us the main reception was upstairs. After a painfully slow check in,...

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Helpful?
Thank sophtraveller2014
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I regret to learn about your experience and profoundly apologise for the series of inconveniences you faced. Please be assured we will take these concerns up with outmost priority. May we request you to reconsider our services in your future travels as you have my assurance of fine service levels.

Elmhurst, Illinois
Reviewed 1 week ago NEW

The Ole Sereni is a wonderful airport hotel! We saw many airline personnel and that's affirmation in itself. Our rooms were nice and the morning buffet was a real highlight. Try the mint pineapple juice! The hotel sits on the edge of a preserve but we didn't see much other than birds. Ours was a one night stay and we...

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Thank TheSullys7
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your feedback. I am very pleased to learn about your experience and look forward to welcoming you back soon. Enjoy Kenya.

Tuscany
Reviewed 1 week ago

We stayed in Ole Sereni twice on our recent trip to Kenya. Once when we arrived at 430am and had a connecting flight at 1130. The second time was before we left on a 545am flight - which unfortunately was delayed for two additional nights! We wound up spending a total of four nights in Ole Sereni. The best thing...

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Helpful?
Thank HotelManTuscany
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive feedback. I am very pleased to learn that your stay was pleasant and look forward to welcoming you back.

Nairobi, Kenya
Reviewed 1 week ago

The rooms are very spacious, clean and warm, the best thing off course is the view of national park, but the staff is bit slow and service not up to mark. The rooms are over priced too. Value for money is not great and food is also okay, they can improve on menu and taste. Overall the stay was good,...

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Helpful?
Thank Vasco Da G
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback. I have taken stock of your queries and ensure they are rectified right away. We look forward to welcoming you back.

Nairobi, Nairobi, Kenya
Reviewed 2 weeks ago via mobile

Fantastic catering! So professional and excellent quality of food. And the clean up was amazing! After it was as if they weren't even there. Keep it up! I would use you again. I also found value for money.

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1Thank Chetal P
Ghulam S, General Manager at Ole Sereni, responded to this review

I sincerely thank you for sharing your positive feedback on our Outdoor Catering. I am very pleased to learn about your experience and look forward to serving you soon.

Reviewed 2 weeks ago via mobile

We had one night stopover between flights and this was recommended as the best hotel fairly close to the airport. It is on the edge of the national park although there is no access to the park and we saw no animals, but the setting is quite pleasant. This is a commercial area so there is nowhere to go outside...

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Thank Simon R
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your feedback. I am very glad to learn that your stay has been pleasant and we look forward to having you back with us soon.

London, United Kingdom
Reviewed 2 weeks ago via mobile

Having stayed at this hotel before, I'm always impressed at the consistency of great service offered by the staff. The food is great. One of the best pizza I have had in a long time. I recommend getting a drink from the Eagle Bar on the top floor, sitting out on the balcony and watching the sunset over Ngong Hills.

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Thank DaljBansal
Ghulam S, General Manager at Ole Sereni, responded to this review

I am very pleased to learn about your feedback. We look forward to having you back with us soon.

Finedon, England, United Kingdom
Reviewed 2 weeks ago via mobile

This is the second time we've visited and although we only here for a night; we really enjoyed it. It's next to the national park and it's pleasant to sit outside with a drink after a long flight from the UK. Make sure you have a lightweight coat as it's cool in the evening. A very comfortable night and a...

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Helpful?
Thank Gill W
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for your positive feedback. I am very pleased to learn that your stay was pleasant and look forward to welcoming you back.

Johannesburg, South Africa
Reviewed 2 weeks ago via mobile

Loud music 24/7 from the patio terrace just below 50% of the rooms. The other 50% face a recently opened heavy traffic highway. Used to be a nice and quiet place. But nothing. Like that anymore. When I requested to turn off the music..... they couldn't. They told me to wear ear plugs. 5 stars??? Seriously?

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Thank Paul D
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I regret to learn about your experience. Please allow me to contact you directly to further understand your complaint.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Region: Kenya > Nairobi
Price Range: $202 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#12 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Ole Sereni staff and other travellers.
13 questions
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Rotterdam, The Netherlands
Indianapolis, Indiana

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Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's a high rise and we had a regular room...perfectly fine!”
 of 5 bubbles TheSullys7, 15 Jan 2017 | Read review
“The deluxe rooms look over the Nairobi National Park so if you are likely to be in your room through the day it is worth getting this room.”
 of 5 bubbles Panthera2013, 1 Jan 2017 | Read review
“I recommend a room facing the park. I loved my room. It is worth the upgrade.”
 of 5 bubbles 932debraz, 20 Dec 2016 | Read review
“Everything was great”
 of 5 bubbles yolandaw149, 20 Dec 2016 | Read review
“Club deluxe park view”
 of 5 bubbles romeom677, 20 Dec 2016 | Read review
5 of 5
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