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    Crowne Plaza Nairobi

    662 reviews
    #21 of 178 Hotels in Nairobi
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    Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
    011 61 1800 760 595
    Hotel website
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    USD 177
    USD 172*
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    All photos (293) 293
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    Certificate of Excellence
    Traveller (171)
    Room & Suite (92)
    Dining (39)
    Overview
    4.0
    662 reviews
    • Excellent43%
    • Very good41%
    • Average11%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “baraka restaurant”(11 reviews)
    “big joe”(7 reviews)
    “upper hill”(31 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    4 Star Hotel
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    Contact Info
    Hotel website
    011 61 1800 760 595
    Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya See on map
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    Rooms
    6 May7 May
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    1 room, 2 adults, 0 children
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    Reviews (662)
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    All reviewsbaraka restaurantbig joeupper hillclub floorpillow menubusiness hotelihg memberfitness centerbusiness triproom servicethe hotel is cleanmain restaurantcomfortable roomstaxi servicean upgradeconference facilitiesbreakfast buffet is
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    201 - 205 of 621 reviews
    Reviewed 31 July 2016
    Really good stay!

    I've been here quite a few times, and really want to commend everyone for the impressive service, from Bernard at checkin, to lynette at breakfast, to the transfer guys who got me to/from the airport and to our offices... Room service was also efficient and...More

    Thank MoKad
    Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 1 August 2016

    Dear MoKad, Thank you so much for your review of our hotel. I am pleased to read that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will with great pleasure share your comments with entire...More

    Reviewed 27 July 2016 via mobile
    Nice hotel

    I stayed there for like 1 week and it is a nice hotel located near my work location. Food is good and the rooms are nice and cast. The stuff is friendly and helpful. Comparing to Interconn Nairobi it is a better option . The...More

    Thank amr a
    Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 30 July 2016

    Thank you so much amr k for your review of Crowne Plaza Nairobi. I am pleased to read that you enjoyed your stay with us. I have taken note of your comments, I will share with the entire team. Our staff take great pride in such feedback,...More

    Reviewed 27 July 2016
    Thank you to Joseph Lokholi (Big Joe) and Nairobi

    Hi there, On the 6th July, I arrived in Nairobi from South Africa on a business trip. This was my first time visiting and I was met by a lovely gentleman, George. He picked me up from the airport and was ever so kind in...More

    Thank bongiwemncube
    Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 30 July 2016

    Thank you so much bongiwemncube for your review of Crowne Plaza Nairobi. I am pleased to read that you enjoyed your stay with us. Thank you for your commendation of Big Joe and George. It's something our staff takes great pride in, so we value your feedback....More

    Reviewed 26 July 2016
    Attentive staff, average hoteland I had an issue with getting taxis.

    The hotel is away from the city centre. This is good because it is in a quiet area but not so good if you want to go to places and do things. My husband was working and I had 8 days to fill.I wouldn't recommend...More

    Thank Sue E
    Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 27 July 2016

    Dear Sue E, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope...More

    Reviewed 20 July 2016
    Good Service

    Great Reception Team led by Duty Manager Mr. Stanley Mbuvi, friendly receptionists. Restaurant was fantastic, kudos to Food and Beverage Manager Mr. David Okiki and his team for the good service. Will definitely come back!More

    Thank Tony O
    Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 30 July 2016

    Many thanks Tony O for your review of Crowne Plaza Nairobi. I am pleased to read that you enjoyed your stay with us. I also want to thank you for your mentioning of Stanley and David, I will definitely share this with the entire team. It's something...More

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    Best Value Properties in Nairobi, Kenya
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    Top amenities
    Free High Speed Internet (WiFi)
    Fitness Centre with Gym / Workout Room
    Pool
    Room Service
    Free Parking
    Restaurant
    Bar/Lounge
    Spa
    Hotel Amenities
    Business Centre with Internet Access
    Room Service
    Free Parking
    Airport Transportation
    Dry Cleaning
    Meeting Rooms
    Laundry Service
    Concierge
    Banquet Room
    Multilingual Staff
    Conference Facilities
    Babysitting
    Room amenities
    Minibar
    Things to do
    Fitness Centre with Gym / Workout Room
    Pool
    Restaurant
    Bar/Lounge
    Spa
    Heated pool
    Outdoor pool
    Details
    Price range
    USD 137 - USD 229 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #9 Romantic Hotel in Nairobi
    #11 Spa Hotel in Nairobi
    #16 Business Hotel in Nairobi
    #19 Luxury Hotel in Nairobi
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
    Details
    Price range
    USD 137 - USD 229 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #9 Romantic Hotel in Nairobi
    #11 Spa Hotel in Nairobi
    #16 Business Hotel in Nairobi
    #19 Luxury Hotel in Nairobi
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
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    All photos (293) 293
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    Traveller (171)
    Room & Suite (92)
    Dining (39)
    Pool & Beach (6)
    Business Centre & Event Rooms (9)
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    Questions & Answers
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    goodkaiya
    7 February 2018|
    AnswerShow all 3 answers
    Response from aakbarali00 | Property representative |
    Hi, we have a reverse osmosis system for all water at the hotel. This purifies all the water. Thank you for your enquiry
    1
    Vote
    mygutierrez7
    23 August 2017|
    AnswerShow all 6 answers
    Response from danielmbaabu | Property representative |
    Yes we do but depends on the time. From 1 am to 5 am, you have to pre-book.Thereafter they will be an extra charge.
    1
    Vote
    goodkaiya
    5 May 2017|
    AnswerShow all 2 answers
    Response from anthonykngunga |
    Yes all guestrooms have hairdriers
    1
    Vote
    1234
    Room Tips
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    "City Facing Rooms are the best"
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    "Room was quiet,even though I stayed at the room close to the main road on the second floor."
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