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Crowne Plaza Nairobi

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Traveller (187)
Room & Suite (92)
Dining (39)
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Overview
  • Excellent44%
  • Very good41%
  • Average11%
  • Poor2%
  • Terrible2%
Travellers talk about
“big joe”(7 reviews)
“upper hill”(31 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
Additional information
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Reviews (677)
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All reviewsbaraka restaurantbig joeupper hillclub floorpillow menubusiness hotelihg memberfitness centerbusiness triproom servicethe hotel is cleanmain restaurantcomfortable roomstaxi servicean upgradeconference facilitiesbreakfast buffet is
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191 - 195 of 634 reviews
Reviewed 7 October 2016

Only two nights stay, but it was great. The rooms are spacious, clean and comfortable. I had dinner and breakfast. tasty food and quality service during breakfast in the area reserved for the IHG Rewards Club members. Restaurant with a pleasant atmosphere and decor but...More

Thank Kool2bbop
Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 8 October 2016

Thank you Kool2bbop so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we...More

Reviewed 6 October 2016 via mobile

Nothing more depressing than to visit a hotel restaurant where only 4 out of 30 (or more) tables are occupied. An empty, unlit food counter and 2 inexperienced waitresses who need reminding that the guest at table 4 is still breathing behind his empty plates....More

1  Thank Janaalt M
Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 8 October 2016

Many thanks Janaalt M, for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you...More

Reviewed 2 October 2016 via mobile

Very nice hotel with excellent service from people always pleasant to help. The hotel is new with almost all the necessary facilities including training room, club area for loyalty members and conference rooms for business meetings and business events.More

1  Thank Nikos C
Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 4 October 2016

Dear Nikos C, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C....More

Reviewed 29 September 2016 via mobile

The hotel has been disadvantaged by the recent addition of some brand new modern hotels in the area. This is when you notice that it's looking a bit tired. The hotel itself is okay and serves a purpose. The food could be improved in my...More

1  Thank Deltaza30
Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 3 October 2016

Dear Deltaza30, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity...More

Reviewed 28 September 2016 via mobile

This hotel's location is one of the best to avoid unbelievable traffic jam in Nairobi if you have business nearby upperhill Rooms are large enough and meals are okay Price is acceptable vs given services

1  Thank serdar e
Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 30 September 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C, General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 158 - USD 248 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#11 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 158 - USD 248 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#11 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (187)
Room & Suite (92)
Dining (39)
Pool & Beach (6)
Business Centre & Event Rooms (9)
Questions & Answers
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goodkaiya
7 February 2018|
AnswerShow all 3 answers
Response from aakbarali00 | Property representative |
Hi, we have a reverse osmosis system for all water at the hotel. This purifies all the water. Thank you for your enquiry
1
Vote
mygutierrez7
23 August 2017|
AnswerShow all 6 answers
Response from danielmbaabu | Property representative |
Yes we do but depends on the time. From 1 am to 5 am, you have to pre-book.Thereafter they will be an extra charge.
1
Vote
goodkaiya
5 May 2017|
AnswerShow all 2 answers
Response from anthonykngunga |
Yes all guestrooms have hairdriers
1
Vote
Room Tips
"The place to be when out of home. Fifth floor, corner room, large with an outside view"
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"High rooms best"
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"Choose the new wing"
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"City Facing Rooms are the best"
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