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Crowne Plaza Hotel Nairobi

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#16 of 161 Hotels in Nairobi
Certificate of Excellence
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507 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Nairobi
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Showing 470: English reviews
Vancouver, Canada
Reviewed 27 October 2014

The rooms are spotlessly clean and offer plenty of workroom for the business traveler. The hotel location is away from major traffic noise, and the rooms are absloutely quiet. But what really stood out in my visit was the attentiveness of the staff - from Ian the doorman, to the concierge lounge manager, to the lobby personnel - everyone went...

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Helpful?
1Thank rusty b
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Rusty b Thank you for the great review I will certainly pass the comments on to my entire Team, we look forward to you return to our Hotel Kind Regards Allan Clingham

Brownsville, Texas
Reviewed 19 October 2014

Having special dietary needs it is usually hard to live on the road ... The Crowne Plaza in Nairobi with their dedicated and caring staff makes time spent there a great experience! The F&B manager monitors bookings and keeps track who is coming, goes the extra mile to purchase items that are usually not stocked and his staff uses them...

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Helpful?
Thank KaiUWulff
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear KaiUwulff Thank you for the positive feedback from your last trip, I have personally acknowledge my F&B Manager for his outstanding level of service as well as my entire hotel team, we are certainly looking forward to you return visit to our hotel. Kind Regards Allan Clingham

Reviewed 18 October 2014

This is my second stay a this hotel and this time around i was disappointed. First the parking was a nightmare; i wanted to park in the basement but was advised that basement parking is for staff only! I had to park outside and get rained on! The guy was rude! Second, the bar closed at 11pm and they refused...

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Helpful?
Thank Jaylen Y
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Jaylen Y Firstly let me please apologies for the unexceptionable behavior of my staff, I have personally addressed the issues and you can be assured that corrective action resulting in training has taken place, I certainly hope that we can welcome you back soon. Kind Regards Allan Clingham

Washington, D.C.
Reviewed 16 October 2014

Having stayed at this location four times over the past two years, it has been interesting watching its character grow. The guest rooms are nice, sizeable, includes free wifi (I think - with status I get it regardless), very nice bathrooms, and plenty of work space (I'm always there on business). The expansive dinner buffet has something for everyone, though...

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Helpful?
1Thank rmc1971
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear rmc1971 Thank you for the positive feedback , will certainly pass the comments onto the team and look forward to your return. Kind Regards Allan Clingham

Pretoria, South Africa
Reviewed 13 October 2014

The service quality have continued where it left off since my return in July after an absence of 2 years. Have now been back in August and September/October and will be back in November and December. Though thru no fault of the hotel a Friday night party somewhere in the vicinity really spoiled my sleep with the load music. hopefully...

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Helpful?
Thank FanieBosman
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear FanieBosman, Many thanks for your candid feedback on your recent stay at Crowne Plaza Nairobi. We are delighted to read that you don't regret your return to our hotel. We love to read that our hotel colleagues make it happen to all our guests. At Crowne Plaza Nairobi, we strive to provide services that are more relevant to our...

Reviewed 11 October 2014

I stayed in this hotel on two recent business trips to Nairobi, in June and October 2014. Each time for about 3 nights. The guest rooms are nice, modern and very comfortable. Though the hotel is in the business district, the rooms are quiet. They offer complimentary wifi throughout the hotel. The hotel has a good restaurant, Baraka. I used...

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Helpful?
Thank Jos v
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you very much Jos v for taking your time to review Crowne Plaza Nairobi on trip advisor. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest standards. We are delighted to read that you had a wonderful stay with us. At Crowne Plaza Nairobi, we want our guests to feel able to...

Singapore, Singapore
Reviewed 7 October 2014

Located in the business area called Upper Hill (perfect for business travel), I had a lovely stay over 3 days! The room was very spacious -- lots of room for luggage, a desk to work from and a decent size TV (a minor drawback was that the remote control's range was only half the size of the room). Bathroom was...

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Helpful?
Thank Ankit D
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks AnkitPhilly for your candid feedback on your recent stay at Crowne Plaza Nairobi. We are delighted to read that you had a lovely stay with us. I will with great pleasure share your comments with the team. Thank you for recommending us to other trip advisor reviewers as we look forward to welcoming you back in future. Best...

London
Reviewed 2 October 2014 via mobile

Stayed here now a number of times, latterly as a Platinum member. On this occasion I was upgraded to a junior Suite which was absolutely fantastic. The team had a cocktail evening midweek and it was really nice to meet all the back room staff and front of house managers. Ken M was the perfect host. As I had a...

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Helpful?
Thank cue-em
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks cue-em for taking your time to give us such a wonderful review. I want to personally thank you for your commendation. I am delighted to learn that we made it happen for you; Crowne Plaza Nairobi is going to be even better in the coming days. We are delighted to read that you enjoyed the midweek cocktail. I...

Paris, France
Reviewed 30 September 2014

To be brutally honest, I generally have low expectations for developing world hotels, even higher-end chains. The Crowne Plaza Nairobi is much better than expected and is probably one of the best places I've stayed in Africa. LOCATION: In what is quickly becoming the new business district, it's close to the hospitals, new big business HQs and diplomats in the...

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Helpful?
2Thank JMfromTO
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear JM, We really appreciate that you have taken the time to write about your experience with our hotel. It was very enjoyable to read that Crowne Plaza Nairobi exceeded your expectations and that you had a great experience with us. I would also like to thank you for your constructive feedback and I assure you that our team is...

Johannesburg
Reviewed 28 September 2014

I stayed for 4 nights on a business trip. The setting is not great as it is surrounded by building sites, my room faced directly onto surrounding buildings with a patch of sky above. There is no decent bar / lounge area to relax: The "lounge" is right in the foyer and the bar is off the foyer with no...

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Helpful?
1Thank Steve H
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Steve H, Thank you for taking your time to give us feedback on your stay at Crowne Plaza Nairobi. This will enable us strive in our service delivery and be able to improve expectations of our customers. With this candid feedback we are able to take Crowne Plaza Nairobi to even higher levels. I have taken note of the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: $196 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#9 Romantic Hotel in Nairobi
#10 Spa Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Nairobi staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Nairobi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the left side of the hotel”
 of 5 bubbles c-napoli1, 22 Nov 2016 | Read review
“Honest opinion we dont like the annex...too bright for us..maybe someone else could love that.”
 of 5 bubbles mambiri, 16 Nov 2016 | Read review
“Top floor guest rooms give a better view of the surrounding areas...”
 of 5 bubbles georgemB7766BJ, 13 Sep 2016 | Read review
“Room Series - 29 and 24 are quite zones you can choose them”
 of 5 bubbles PumaSri, 12 Sep 2016 | Read review
“I stayed in two separate rooms on two occasions and both were excellent”
 of 5 bubbles 533douglasg, 6 Sep 2016 | Read review
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