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Crowne Plaza Hotel Nairobi

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#19 of 162 Hotels in Nairobi
Certificate of Excellence
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Crowne Plaza Hotel Nairobi
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519 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Nairobi
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Showing 482: English reviews
Atlanta, Georgia
Reviewed 14 December 2014

Stayed there mid-December. Enjoyed it very much. And had few things the hotel can do better. Let's look at them separately: GREAT : 1. Staff - very helpful, very professional. In breakfast buffet area, Rashid makes some of the best omelettes I have eaten in any hotel. And Emma is extremely helful, and attentive. after just one day, she remembered...

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Helpful?
1Thank Ordubadli
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Azerioglu , firstly the team and I would like to thank you as we appreciate the positive feed back as well as all your comments to improve our Hotel, I personally will take action and share with my team, we look forward to welcoming you back to Magical Kenya Kind Regards Allan Clingham

Basingstoke, United Kingdom
Reviewed 9 December 2014

Hotel is about 20 minutes from city and airport. Very comfortable hotel. 3x main areas for eating buffet, a la Carte and bar area. all worth trying. Site has free Wi-fi breakfast is extra but rooms very nice with tea making facilities. Many large conference rooms so hosting meetings or events well catered for.2x weddings in the day while I...

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Helpful?
Thank DavewUK72
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Guest , Firstly thank you for all the positive feedback regarding your stay with us in Kenya, my team and I certainly take note of all comments and suggestions, we look forward to welcoming you back to Kenya in the near future. Kind Regards Allan Clingham

Dubai, United Arab Emirates
Reviewed 7 December 2014

Well done Crowne Plaza I've stayed here several times [swear I have reviewed this before but can't find it]. This was the best stay ever - everything on time, functional and great service and no problem with the room. If you have ever stayed in Africa, you'll know that this is not a normal thing. The buffet for breakfast and...

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Helpful?
Thank mickey m
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mickey M Thank you for you positive feedback and comments on areas that need improvement, I will personally give it my full attention and ensure corrective changes are made, we in Kenya look forward to your return. Kind Regards Allan Clingham

USA
Reviewed 3 December 2014

If you are a business traveller and want the basics, the CPN is more than adequate. The staff try hard but frankly the performance is inconsistent enough to drive one batty if you're a frequent guest; I see this more as sloppy management than a staff issue. The main restaurant is mediocre, from the menu to the service, but the...

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Helpful?
Thank lomnava
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mr Lomnava Thanks you for your constructive comments, I personally will address them in a positive manner and can assure you that I appreciate your feedback and apologies for any inconvenience caused. We at the Crowne Plaza look forward to your return. Kind Regards Allan Clingham

Reviewed 25 November 2014 via mobile

Was checked in for 3nights, later my wife and daughter joined me. Rooms were exceptionally clean and arranged. Was on the road facing room Food was okay, could do better in the chicken caesar salad, it was drab. The al carte buffet didn't have kid food almost every curry had chili. We had in room breakfast which was awesome and...

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Helpful?
Thank Maithya
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mr. Maithya Thank you for your comments, I personally will address your concerns, as the points raised are valid and need attention, I will pass on your pleasant remarks to my staff that were mentioned in your message, we certainly look forward to your return. Kind Regards Allan Clingham

Nairobi, Kenya
Reviewed 12 November 2014

Crowne Plaza Nairobi is a wonderful place to stay while in Nairobi. It has a wonderful ambience, spacious and very clean rooms and a great buffet. The staff are super friendly and are always there to help. I would recommend it to anyone visiting Nairobi

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Helpful?
Thank NgureTharao
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Ngure Tharao, Thank you so much for your candid feedback on your recent stay at Crowne Plaza Nairobi. We are delighted to read that you had a wonderful time with us. I will with great pleasure share your comments with the entire team. I look forward to welcoming you back in the near future. Best wishes, Ken Musili

Johannesburg, South Africa
Reviewed 11 November 2014

On a first trip into Kenya I was pleasantly surprised by just how wonderful my stay was at Crowne Plaza. Really soft comfortable huge bed and quality turn down service. Breakfast buffet was great. It is truly well placed - in an up and coming business area. The staff really go above and beyond to really make you feel "Welcome"....

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Helpful?
Thank Kendall_Law
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you so much Kendall_Law for your fantastic review! It is always lovely when we have returning guests because they enjoy Crowne Plaza Nairobi. I will with great pleasure share your feedback with the entire team. We look forward to your next visit and thank you once again. Best wishes, Ken Musili

Lusaka
Reviewed 11 November 2014

The Crowne Plaza Hotel - Nairobi is a pleasant hotel with a very good business atmosphere. The room I was accommodated in that is 134 was very clean and had all the facilities for good rest after a long business day. The staff were very friendly and helpful. It is within walking distance to my office (Head Office). The food...

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Helpful?
Thank Shipango M
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Shipango, Many thanks for your great comments on Crowne Plaza Nairobi. It was indeed a pleasure hosting you. I will share your comments with the entire team. I look forward to welcoming you back in the near future. Best wishes, Ken Musili.

Modiin
Reviewed 9 November 2014

This is a new hotel, personnel is very helpful and nice and food is very good, with a lot of vegetarian and vegan options. Has a good gym and nice swimming pool for spring/summer time. The best hotel I've been so far in Nairobi, and I was at top 5 stars there I.

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Helpful?
1Thank Avargasil
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Avargasil, Many thanks for your candid feedback on your recent stay at Crowne Plaza Nairobi. We are delighted to read that you had a great time with us. I will personally with great pleasure share your feedback with the entire team. I look forward to welcoming you back in future. Best wishes, Ken Musili.

Barcelona, Spain
Reviewed 6 November 2014

This is a calm hotel in an under construction area, suitable for business people. The service is professional, the staff are helpful, everything is clean and the price is competitive. Sometimes the traffic jam could affect this location so plane your trip well.

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Helpful?
Thank Nabilios
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks Nabilios for such fantastic feedback on your recent stay at Crowne Plaza Nairobi. At Crowne Plaza Nairobi, we want our guests to feel able to do their best, achieve their goals and be recognised for their success. I will personally share this great feedback with the entire team. I look forward to welcoming you back in future. Best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: $220 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity and IHG so you can book your Crowne Plaza Hotel Nairobi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#19 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Nairobi staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Nairobi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Obviously the rooms up high have a better view of the surrounding area.”
 of 5 bubbles Mark_Horn_CA, 14 Jan 2017 | Read review
“Not sure which rooms have a view - my room did not have a great view”
 of 5 bubbles Mamodise, 12 Dec 2016 | Read review
“Avoid the left side of the hotel”
 of 5 bubbles c-napoli1, 22 Nov 2016 | Read review
“Honest opinion we dont like the annex...too bright for us..maybe someone else could love that.”
 of 5 bubbles mambiri, 16 Nov 2016 | Read review
“Top floor guest rooms give a better view of the surrounding areas...”
 of 5 bubbles georgemB7766BJ, 13 Sep 2016 | Read review
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