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Crowne Plaza Hotel Nairobi

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#17 of 162 Hotels in Nairobi
Certificate of Excellence
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Crowne Plaza Hotel Nairobi
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519 Reviews from our TripAdvisor Community

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Showing 482: English reviews
Cape Town, South Africa
Reviewed 2 days ago NEW

I read some good and bad stories about this hotel but I cannot complain. Staff is very friendly and professional, gym is very good and it does include swimming pool where you can swim (not only spend time in water). Breakfast was also good with lot’s of vegetarian (always marked ‘healthy’ and ‘vegetarian’) options including soy milk. Despite they have...

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Helpful?
Thank Eryk932
San Francisco, California
Reviewed 1 week ago NEW

I stayed here on business two times in two weeks. Both visits were outstanding. Rooms are clean and fresh. The staff is among the best I've encountered anywhere. The hotel location is a bit out of the way, but well known to locals as a good meeting and conference place. I preferred this to the options in downtown, but you...

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1Thank Mark H
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mark, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan, C General Manager

Norman, Oklahoma
Reviewed 1 week ago via mobile

We stayed for 2 nights while visiting my family.The front desk staffs were friendly and helpful. Our Excutive room on 5 th floor was spacious. Breakfast team were very professional and made our stay comfortable.The location is safe to walk during the day, the hotel security is good. Overall the hotel staff were willing to assist and friendly. Definitely stay...

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Helpful?
Thank Abdi M
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Abdi M, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan, C General Manager

Lagos, Nigeria
Reviewed 2 weeks ago via mobile

I stayed in this hotel with my wife and her 9 year old brother for Christmas 2016. The hotel was approximately 20mins From the airport. the hotel has good security at the gate and the screening is always thorough. the hotel ambience is refreshing and relaxing with just the right aesthetics and space. you cannot miss the lobby when you...

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Helpful?
1Thank cjanagor
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Cjanagor, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan, C General Manager

Eden Prairie, Minnesota
Reviewed 2 weeks ago via mobile

We decided to spend two nights at thus hotel during the just ended December holidays. My family and I were really impressed by the very professional staff. The rooms are very clean and perfectly furnished. Excellent breakfast. We will be back.

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Helpful?
Thank davidmwangi
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan, C General Manager

London, United Kingdom
Reviewed 2 weeks ago

I have been to Nairobi a number of times and this was my first stay at this Crowne Plaza. For me, Nairobi is usually a stopover for onward travel in Kenya and I just need a place to stay to relax before travelling. The hotel meets all this criteria with all the amenities as well as excellent and friendly customer...

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1Thank petiteBee
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Valued Guest, Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan, C...

Johannesburg, South Africa
Reviewed 2 weeks ago via mobile

We stayed here over New Year's Eve before we headed Back home. The location is very nice. We stayed in a standard double room which was very spacious and very comfortable. The pillow menu was amazing. Very clean room. Wide variety of tv Channels. Breakfast could have a bit more variety but was satisfactory. Would definitely stay here again

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Thank faatimar
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Valued Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan, C General Manager

Reviewed 3 weeks ago

This trip to Africa was my first time in my life. In spite of it, I was totally satisfied with very nice service ans best safety provided by Crown Plaza Hotel. In particular, I would like to convey special thanks to Ms. Caroline who works in the Restaurant. She was very professional in her job and I could start the...

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Thank Sun Man K
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Valued Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C, General Manager, Crowne Plaza Nairobi

Dubai, United Arab Emirates
Reviewed 4 weeks ago via mobile

I've stayed in this hotel 3 visits. The most recent one in December was a let down of sorts. I was promised a basket of fruits that were never delivered to room 510. Despite calling three times politely. Calls at the reception never get answered during shift change over at around midnight. The breakfast room at the 5th floor was...

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Thank Yha C
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Yha C, We appreciate your candid review. We regret that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

Johannesburg, South Africa
Reviewed 4 weeks ago via mobile

Very good price quality ratio If you are a HRG card member you get nice upgrades. Friendly staff. Near main areas and attractions. Always available taxis and the hotel has good gymn, spa and restaurants itself

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Thank Mirandaajm
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mirandaajm, Thank you so much for your great review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: $209 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity and IHG so you can book your Crowne Plaza Hotel Nairobi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#9 Romantic Hotel in Nairobi
#11 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#17 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Nairobi staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Nairobi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Obviously the rooms up high have a better view of the surrounding area.”
 of 5 bubbles Mark_Horn_CA, 14 Jan 2017 | Read review
“Not sure which rooms have a view - my room did not have a great view”
 of 5 bubbles Mamodise, 12 Dec 2016 | Read review
“Avoid the left side of the hotel”
 of 5 bubbles c-napoli1, 22 Nov 2016 | Read review
“Honest opinion we dont like the annex...too bright for us..maybe someone else could love that.”
 of 5 bubbles mambiri, 16 Nov 2016 | Read review
“Top floor guest rooms give a better view of the surrounding areas...”
 of 5 bubbles georgemB7766BJ, 13 Sep 2016 | Read review
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