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Crowne Plaza Hotel Nairobi

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#17 of 164 Hotels in Nairobi
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Crowne Plaza Hotel Nairobi
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545 Reviews from our TripAdvisor Community

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Showing 508: English reviews
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Johannesburg, South Africa
Reviewed yesterday NEW

I travel to Nairobi at least twice a month and I always stay at the Crown Plaza. It's location is very convenient if you have any business in the Upper Hill area. I love the bedding in the room and enjoy having the option to request feather pillows. The Club Lounge is relaxing and complimentary food and drinks are provided...

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Helpful?
Thank rjjabba
Nairobi
Reviewed 2 days ago NEWvia mobile

Hospitality is very low. They ask for full amount upfront and offer terrible service. They do vacuum clean when you are in the premises. If you are having a 3course meal get ready for the worst. They bring you soup then after 15mins they bring you bread then after 15mins they bring you butter. Their meals are not upto standard...

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Helpful?
Thank Machelitoh
Johannesburg, South Africa
Reviewed 2 days ago NEWvia mobile

Had the pleasure of a three night stay here. I am not a fan of their loyalty card as I find it too restrictive on awarding points but this time around it did work in my favour with an upgrade, newspapers and generally good friendly service. Rooms are neat and clean. Spacious and airy and are not short of amenities...

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Thank DazzaB777
Pretoria, Gauteng, South Africa
Reviewed 4 days ago NEW

I stayed at the hotel in Jan/Feb whilst attending a conference there. The room I stayed in was very comfortable although the bathroom was a bit stuffy at times. The hotel staff are very friendly. The breakfast is varied with many options. I was mostly impressed by the well equipped gym.

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Thank Gcobane_Quvile
Umhlanga Rocks, South Africa
Reviewed 6 days ago NEWvia mobile

Very good hotel although they did have issues with the room a/c, they really need to do some work on the a/c units, i changed room and and had a similar problem, but would still recommended the hotel because they did genuinely try, and showed real care

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Thank MikeTravel99
Reviewed 1 week ago

I stayed here for business two nights.This is my second time in crown plaza and i must say its outstanding,.Rooms are clean and fresh.The front desk staffs and breakfast team are very professional and friendly.Many thanks to Solomon,Bernard,Kiptoo and Carol Sang for your attentive and excellent service. Will definitely come back again.

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Helpful?
Thank timothy b
Management response:

Dear Timothy Thank you very much for choosing to stay at Crowne Plaza Nairobi once again after your first stay with us. We are so delighted to read such positive reviews about our hotel, front desk staff, breakfast team and facilities. Your kind comments to Solomon, Bernard, Kiptoo and Carol Sang will certainly motivate them. Thank you so much for...

Doncaster, England, United Kingdom
Reviewed 1 week ago via mobile

Hotel is really good with great facilities and helpful friendly staff. The place is perfect for the business traveler as they can provide a car and driver to get you to your meeting, wait for you then take you on or back to the hotel. It really put my mind at ease with my meetings across the town. The rooms...

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Helpful?
Thank Steve T
Management response:

Dear Steve, Thank you for taking the time to write this amazing review about your recent stay with us on Trip Advisor. We are delighted to read about your overall satisfaction with us during your recent stay at Crowne Plaza Nairobi. From the hotel transfers, rooms, coffee shop, wide selection of restaurants to eat from, great staff and breakfast buffet,...

Nairobi, Kenya
Reviewed 1 week ago

Had several meetings at the hotel - great team lead by Irene, good equipment, strong wifi with easy connection. On that day they decided to close the parking which resulted in a nightmare for other people. There were too many people at the buffet lunch and not enough tables though in fairness the large crowd was unexpected. Average food, average...

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Helpful?
Thank BWK823
Management response:

Dear Mixed bag, Thank you for taking the time to review us on Trip Advisor. We are pleased to hear our team led by Irene took great care of you during your conference meetings at the Crowne Plaza Nairobi. We have taken note of your comments regarding parking and the buffet lunch set up with great concern. This was a...

Reviewed 2 weeks ago

This is my second stay at this Hotel, I returned because my first experience was so good. The rooms are spacious and suitable to allow work to be done as well as relaxing. The WIFI is fast and was reliable, There are plenty of TV stations although I didn't use the TV much. The Club Lounge is spacious and work...

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Helpful?
2Thank Paul C
Management response:

Dear Paul, Thank you for taking time to review your recent stay with us and coming back to stay with us after your first experience. The team and I are delighted to read that you appreciated our spacious rooms, lounge and fast Wi-Fi. We have taken note of your concern regarding the inclusion of soft drinks and the F&B team...

Lyon, France
Reviewed 3 weeks ago via mobile

I've stayed here severally and they keep the high standard fairly well. I had gotten used to old staff so it feels a little awkward with new staff. For starters, I was elite member and the check in guy thought I was platinum for some reason. We cleared that up and got my points as usual. I love the points....

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Helpful?
1Thank rextitus
Management response:

Dear Rextitus, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kennedy, M Rooms Division Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: $223 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#9 Romantic Hotel in Nairobi
#10 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#17 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Nairobi staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Nairobi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“New wing upper floors good.”
 of 5 bubbles paulcN6059GS, 9 Mar 2017 | Read review
“308 good size suite, quiet & comfortable.”
 of 5 bubbles JamesPAB, 1 Mar 2017 | Read review
“Try rooms in the new wing”
 of 5 bubbles Mimmina1967, 25 Feb 2017 | Read review
“Smile, be attentive to the staff. Even number club rooms have a better view”
 of 5 bubbles papalorenzo, 18 Feb 2017 | Read review
“All rooms are good. You have can have two big double beds or one big double bed on higher floors. Family rooms are adjoining.”
 of 5 bubbles netmatharu, 16 Feb 2017 | Read review
5 of 5